Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Please do not use this company. Although I recieved a confirmation email stating they had my parcels they soon went "missing".
This has happened several times PLEASE BE WARNED DO NOT USE THIS COMPANY!
Evri delivery driver stole my parcel. I have a ring doorbell and CCTV so very clear footage of him doing so, along with his car, so no question at all about who did it. There is absolutely no way to get through to Evri to report this. The automated chat is beyond useless. It sends you round in circles and didn't ask the right questions. I ended up reporting damage to my parcel as there was no other option. Still nobody has got back to be, regardless. Just terrible, terrible customer service. An nobody cares that their staff are stealing from their customers. The same delivery guy delivered another parcel to me today and I do not want this man on my property.
Even this sitejabber (but I'm not saying it's your fault) hasn't got a clear indication of who we're trying to complain about. It's EVRI.COM the courier company. I've had lots of lost parcels, more than I care to remember. But there's lots of disgruntled customers. But alot of the negative reviews get sent to a fake site called Evri.insight / EVRI.co.uk (which is supposedly a software company, of which does not really exist, it's there just so that TRUSTPILOT can send all of the delivery companies negative reviews to. So there's not a true representation of the real company. You have a look, it's truly astonishing. I feel powerless, even though I've told watchdog, which and the BBC, and am trying to take further legal action, though TRUSTPILOT are a 25million pound company, and I'm small fry. If you get behind me and tell Watchdog, which and BBC may be something will be done.
Do not use Evri as a delivery service! You will never receive your package. I am seller on EBay normally use Royal Mail but due to strike I chose on this occasion Evri. I sold Sorel Boots £150 which never reached destination. My buyer requested refund which I did refund meaning I am left with no money and no goods £150 vanished, or simply Evri driver stolen it. I have tried to get in touch with customer service which is impossible as they don't have human contact only automated service which charges £6 for each call and you still don't get any answer where is your parcel. Now I am in contact with Ombudsman which means all will take months
Sadly, when I order items online, I don't have the choice to select an alternative delivery supplier. Unfortunately, the majority of my deliveries have been left outside my home (without anyone knocking), falsely placing items with no pictures to prove (other than a black screen), or massive delays. I'm assuming Evri was a name change with the hopes of disassociating itself from the dreaded Hermes, which hasn't worked. To add insult to injury, there's no way to contact Evri.
Still waiting for my delivery, it should have been delivered by the 17th November, this is becoming a regular thing, 3rd time a parcel has taken 2 weeks or more to arrive after delivery date. VERY UNHAPPY
Since Evri have become M and S's courier we had to cancel three orders. The items have been held at the depot for 7days. Use Royal Mail as inspite if strikes delivery has been regular
They give you a time never arrives you can never able to speak to some one human when thing go wrong always a robot on the end off the telephone.
Say they deliver at 2359, absolute crap. Ohh and when you check its not there. Suprise surprise. Crooks.
They are just so so bad its hard to believe
"Losing" parcels, attempted deliveries that in fact werre never attempted at all, customer service who acknowledge they got your message, then do absolutley nothing else.
I could go on,but by now you know it all
What I am doing now is to find out which courier a person or a company uses, and if it is them, use someone else.
Also go back to your seller and ask them to deal with EVRI.
Any other suggestions welcome
As a company is total untrustworthy, i can't contact with no-one. The site isn't functional needs too many changes. My order hasn't come at the address that i gave(not even close) and there was no information about it. I hope that after all the adventure i will find it.
Unfortunately now had three orders go completely missing with no attempt of delivery. I really wish companies would stop using this totally useless company for their deliveries.
My daughter ordered a computer chair and it was despatched to Evri for delivery. I received the tracking number and given a date for delivery. I waited all day and checked their site only to be notified it wasn't being delivered. To add insult to injury the exact same thing happened the next day.
No delivery without any notification as to why.
There is no way to contact this company directly only their atrocious website which is of no help whatsoever. My daughter is going to contact Amazon to ask for a refund.
I would suggest to anyone that when it comes to this company, to avoid it like the plague they are useless.
One star is TWO too many. They tried to deliver my parcel (ONE day late), I wasn't home when they tried the following day (I had been home but had to go out for just over 2hrs, that is when an attempted delivery was made), supposed to deliver the next working day, they didn't, in fact they DIDN'T BOTHER AT ALL EVER AGAIN! They just sent it back! They ever respond. AMATURE SCUM
Almost 2 weeks and I am still waiting for my karen millen order Evri send me an email to confirm they received out for delivery since Monday 14th...I am still waiting it is Tuesday 22nd. Never use a company using Evri as delivery company.
They have two of my parcels on hold for a week, still not sure I will get them. Meanwhile I finally received one that was meant to be delivered in May! 6 months later, and i couldn't get in touch with anyone to complain. So one stare is more than enough. How can a company operate so badly when others are so perfect? I just don't understand...
They don't want to answer on The Phone, no have a e-mail adress, nothing good
20 days ago they lost my pachage
Please contact me evri *******@yahoo.com
This is a very poorly run company. I have paid for an item to be delivered next day. The item should have been delivered by 8pm on 19/11:22 still not arrived midday on 20/11/22 absolutely disgusting service.
It's the worst currier service you can have. They don't even stop at your house and they say you weren't home. I've been waiting for a pack for 3 days, I've always been home and they keep saying there is nobody at home. But they didn't even stopped by my place.
Another time my pack disappeared and nobody was able to help. There is no customer service and you can't even make a complaint to them, which means drivers can do whatever they want without. Avoid at all cost.
Terrible cowboy delivery service based on incorrect information inefficiencies and complete lies!
Had emails 18/11 confirming that delivery would be between 2.30 and 3.30pm so made sure I was here waiting. At 3.24pm they sent an email saying they tried to deliver and no one was in and no safe place to leave parcel. This was a TOTAL LIE! The driver clearly couldn't be bothered to deliver so just lied. Email said they will now be in touch Monday 21st which is just disgusting. I paid for delivery and I never received it.
DO NOT USE unless you really have to tracking number is T01TFA*******697 should any cowboy at Evri want to see the truth.
