Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Dispatched to USA, delivered to Wokingham, recovered, re-sent to USA...lost completely...they need to close their doors and give up...not competent!
Never got my parcel. I ordered something on amazon who used Evri as a delivery service. I was notified that my parcel was on the way and to look out for the delivery driver. No delivery driver came on the arrival day but Evri emailed me to say that they had tried to deliver but there was nobody at the house to sign off and collect the parcel. This was untrue as my family were at the house looking out for the delivery driver. The email told me that I needed to pay an additional charge of that I needed to pay extra for a re-delivery which naively I did. Again I never received the package. One or two months after I complained to Amazon, the seller on Amazon emailed me to say " This order was cancelled and refunded due to damaged stock." And that Amazon had refunded me. Everi never refunded me for the delivery or redelivery charge which was more than the average amount. I think Everi is a scam.
That's 3 parcels lost and 4 damaged this year is completely impossible to contact them in person they want you to pay £6 to speak to a Human person. Or you go around in circles with the automated chat.fu*k that will use ups.
I posted 3 parcels on 19th Nov. 2 arrived within a week, but the last one says on the tracker that it has been at the delivery depot since 23rd Nov. I have gone round in circles with their web chat bots. A complaint throughout Revolver was answered with a standard reply that my parcel would arrive by Christmas. I wanted a refund so I could refund my eBay purchaser.
This company is being watched by Goverment bodies now and need to be shut down tracking is out the window 10 days sat at there hub not moved they can change there name from hermes to evri but we all know who you are and if not I will rest assure make it a mission to tell friends and family and others wanting to use them do not liars and thieves
Disgraceful company hopefully companies stop using them. 2 orders ive waited for and both have not been delivered
Shocking customer service. Parcel goes missing. They agree it missing but not provide me with any way of making a claim for the missing parcel. Every link says to go to the digital assistant, I do this and the who process of reporting the item missing happens again. And then I get another email saying the item is lost with no way of making claim or any process to follow... I will NEVER use Evri again!
All the parcels sent out via this company have been lost in post. Why has this company not been shut down yet? I just do not get it. Businesses... PLEASE USE ANOTHER COURIER. As a customer, I would happily pay a slightly higher postage rate to actually receive my parcel and avoid wasting my life chasing things up.
Absolutely appalling company. They have lost so many parcels it's beyond a joke. Avoid unless you want your items stolen or lost.
Parcel never arrived due to being damaged beyond repair in transit.
This happened 13 days ago and nithing has been done nothing about it.
Horrendous customer service.
I have still received no help.
Disgusting customer service, rude, and no responsibility or respect. Drop parcels where ever they want make pictures what don`t make any sense. If your not home and didn`t gave permission to leave it in a safe place they dump it in the street. Spoke to the manager of the couriers and he told me that if they don`t dump it in front of your door you will not get your parcel before Christmas. Even their policy is not to collect signatures anymore they fals your signature for their customers. They are a disaster, first it was the company Hermes and it got much worse after they took over. Tell your seller not to buy if they send with Evri, boycott Evri and avoid them
Dreadful service parcel showing as delayed then marked as delivered a week earlier although tracking showed as delayed just 6 hours earlier. Needless to say it was delivered and had to get a refund of the company I purchased off… don't understand why shops are using them as it costs them in the long run DO NOT USE!
Said I got my package shoes a picture of my door with nothing on it, I've still to receive a reply from them
A car crash of a company masquerading as a delivery company. Avoid like the plague. Sadly companies use them and it will start to affect their reputation. DREADFUL - NEEDS CLOSING DOWN AND FAST but no-one is listening.
The village I live in haven't received parcels from evri for over 2 weeks now. Surrounding villages have but ours has just been forgotten.
I have multiple parcels that I paid extra for next day delivery and still haven't received them.
Some of the delivery updates say it's due to weather disturbances (over a week ago) others say the parcels are out for delivery (which is just a lie).
The worst part is you can't even make a proper complaint to evri. The phone line is a robot and so is the online chat. I honest don't know how this company is still legally standing. If your a business and are thinking of using them please avoid. They will end up costing you a lot of money.
Same as everyone else. No delivery. No communication
No one to speak to. Disgusting The seller not much better ( wayfair). On line chat making promises but nothing happens. Businesses should never use evri
Absolutely rubbish. Tried to book for a return parcel to be picked up 4 days on the trot. Never turned up. Tried to talk to someone on telephone. Impossible. Terrible service. Avoid if possible
Recently, I had a unpleasant customer experience with Evri. My Package was returned due to incorrect address as their system refused to identify postal code at their Hub. My supplier emailed to contact Evri urgently other wise, it will be returned & no refund will be applicable. When I approached Evri via their App, no option was available to do a chat with system. The helpline number unfortunately was unable to recognize word "R" in my tracking reference to proceed further and I ended up emailing to Evri CEO about zero-Customer care support. When I received a call from Evri meanwhile my package was returned already. My supplier was unable to change the address either due to system limitations. Thats all miscommunications between the organizations ended up frustrating customer/ Loosing money/Causing trauma. I would not recommend anyone to do business with Evri due to unethical and poor customer care support.
Dispatched Wednesday 23rd November for next day delivery and since Thursday24th November there has been no change to the tracking status.
Absolutely useless customer care system is automated and incapable of providing any info.
Now on 5th December they quite happily informed me they have lost the parcel, I have a bad review and an extremely unhappy customer but Evri don't give a damn.
This company are a disgrace and unworthy of your trust
AVOID AT ALL COSTS
I ordered something from the ideal world in early November on the 12th they told me there was a delay and it would be delivered in one to 2 days 2 weeks after that and emails with no response it is not even possible to speak to a real person no existent when I order again ill ask who is the delivery company and will cancel when I here their name they are so bad they should not be trusted Hermes was as bad a name change is a waste of time
