Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
2 days I've waited in for a parcel delivered by Evri and both days late afternoon I've had a message saying there's been a problem, you can't contact Evri so I have no idea what's happening. Never use this company its awful..
I was ordered I phone 14 pro max from online shopping as a gift for my daughter but arrive empty package nothing inside. Now my doughter cry because delivery man stolen my 10years old daughter I phone. I don't how big company like evri rubbing people and stilling kids gift? Who is going to helping me?
I sold my camera on ebay, booked next day delivery with Evri and dropped parcel to the parcelshop on 27 December 2022. A week later tracking showed parcel was never picked from parcelshop. Impossible to contact customer service which I believe doesnt exist. I went twice to parcelshop to check for parcel which was nowhere to be found. As I didnt didnt buy an insurance to cover the camera's full value they wont pay me more than 25 pounds. The camera costs 400 pounds. Just do the maths. This clown of a company rebranded from hermes to evri (the latter worse that the other) lost 2 of my parcels in the past. I feel a total idiot for using them again. Because of their incompetency, I lost my camera and 400 pounds of its sale which I have to refund to a very unhappy ebay buyer.
People and companies keep using them because they are a bit cheaper but if something goes wrong (which is most likely than not) you parcel is doomed and there is no way to speak to a human being to raise a claim. A horrible company that shouldnt exist. I suspect Evri drivers themselves are stealing parcels which they suspect to contain items of value that is why parcels simply dissapear. Avoid Evri at any cost. I will be glad to I see this company go bankrupt because they deserve for all the money and time loss, pain and suffering they have caused to their innocent, unsuspecting victims all this time. You should be ashamed of yourshelves
I am so fed up of checking on the app to see my parcels are still stuck saying update on parcel. I can't find a way of talking to anyone just a virtual online thing that is no help at all! I am cross they have lost three parcels over the festive season! I have wasted so much time trying to chase these up & then having to go back to the companies I have purchased them from to try & get a refund. I have given 2 stars as don't normally have probs with this company but I am very dissatisfied with the lack of customer services, in fact it is non existent! Come on Evri sort yourselves out!
Honestly every time this carrier service is used by a company I buy from I know I've made a mistake. Pay extra for next day delivery doesn't turn up, no way of getting eta. Always same weather excuse, winter, spring, summer and fall. I know sometimes weather causes the UK to shut down but I also know when there are no issues just be honest you can't hit targets. I'm now going to check before I shop online who they will use for delivery and if its evri I won't waste my money
Please please please tell me where my parcels are, you are literally the worst delivery service ever! You should be forcibly closed for theft deception and fraud
After waiting 3 weeks for my parcel to reach the UK from USA by DHL it arrived in Normanton, about an hour from my home, on 22/12 and was passed on to Evri. It has not moved since. Their website says it is delayed, no Sherlock, the robot on the phone, £6 per call, says it doesn't recognise the tracking number.
DO NOT USE THEM!
Of three recent orders all of which I paid extra for next day delivery, one was delivered late, one was delivered (late) and left in a hedge half a mile from my house, and the third, a Christmas present for my son, who knows? Tracking states it was delayed on 20th December and no updates since.
My experience of using Evri to send a parcel is just as bad, they claimed to have "lost" my item and eventually compensated me but less than the value of the item.
I now avoid any company using Evri to deliver unless they agree to use a different courier for my order.
Always delivered parcels reliably, and the tracking is very detailed and is often updated. Paticularly appreciate the ParcelShops as they are much more convenient than taking your parcel to a post office.
Worst experience ever. I paid extra for quick next day delivery. Parcel was late for 4 days. And it comes totally broken, looks like someone played football with it. Inside was a console ps4, and it's completely destroyed. Evri answered me that they sorry and they assure me: "that they are 100% committed to ensuring every parcel arrives safely, however each parcel goes through several handling and transportation processes and on rare occasions, this may happen" -great 100% you have! Anyway they won't refund because parcel contained a computer which is listed as an excluded from compensation item and cannot be claimed for. "Terrific" service you even worse than royal mail. I will never use your service again.
Paid for next day delivery on the Monday - it's now Saturday and no parcel. No way to contact them! Their customer service number I'm sure is illegal as they tell you to give the tracking numbers THEY PROVIDED and they don't work. They also gave me a receipt with a reference number on and it won't accept that either, you can't proceed without the numbers so they hang up. It's not just a disgusting service, it's illegal and theft! Now my sister, niece and nephew have no presents to open on Christmas… my nephew is 6! Avoid at all costs and if anyone is a lawyer start proceedings to close them down as they can't offer a service they do not provide and have no way to resolve issues. I also paid for insurance and I can't claim without speaking to them - which you can't do! Absolutely the worst service I have ever received absolute joke of a company I have complained to trading standards and I encourage more people to do so
Every time a seller forces me to use evri its a nightmare because they can't seem to even delivery a parcel 30 minutes up the road but can't seem to do that in a week they gotta be the worst courier company there is that why they came in last in the surveys and all the genuine review site I always have issues when companies use them as they are the cheapest but like everything in life the cheaper it is the less quality you get I have no idea how you can mess up something so simple so bad properly middle management as you have it at your warehouse but haven't bothered to delivery it for over a week which was meant as next day its not even going far 30 minutes to Glasgow which is so basic aviod if you can.
Play the waste company I've ever had a parcel delivered with 3 days later I'm still waiting for a parcel but I paid extra to be delivered and it's my son's Christmas present contacted them but no reply
TO ALL EVRI CUSTOMERS WHO ARE STILL WAITING ON DELIVERIES! PLEASE READ AND TAKE MY ADVISE ON HOW TO GET YOUR PARCEL WITH 24HRS Please redirect your parcels on the evri site to select locker store I promise you they will be there! I tried myself with parcel that was missing since 7th Dec. It was at locker store the whole time since the snow (Some emails have been 24hrs later for other people who have tried this method but still got their parcel in the end by doing this).
Kept me three days at home and while FedEx and royal mail delivered my packages, the company keep send me emails that they tried to deliver my packages and I was not home! How is it even possible? I called the company I bought my xmass cloth and asked them to refund me because I couldn't use them for any of the parties! Disaster service and no help line!
Why is this company allowed to operate such false time after time i had these people say they attempted deliveries after waiting in for hours or even days on end for them on the latest to lie and say they are sending item back to the seller after 3 failed attempts all so convenient the messages show when there phone lines close this company is a total waste of time any person or business using these to get items delivered if you want your business to be successful don't use them STAY WELL CLEAR
I'd give them 0 stars if I could. Sports Direct use Evri delivery service and when there is a problem (order not delivered), you cannot phone either to speak to a person.
I had been tracking the delivery with Evri & have screen shots saying it was NOT delivered on Sunday 18th due to the weather. I've been tracking every day & nothing to report. I sent an email & chat that I still haven't had my delivery to Sports Direct, & about an hour later get an update from Evri's tracking saying it was delivered on the 17th Dec at 23.59pm (screenshot. That message has now disappeared). SOMETHING'S VERY WRONG. I still haven't received my parcel. I was in and wide awake. We live at the bottom of a quiet close, with no-one passing. No knock, no letter left, checked with neighbours and NO DELIVERY.
DON'T ORDWR FROM SPORTS DIRECT OR EVRI.
Evri sent me several false messages stating delivery days and times which never happened. Eventually, over 2 weeks afterwards they left the parcel propped against the front door, in full view of the road, while I was away from home for 9 days. I had to ask a relative to drive a considerable distance to collect the parcel. I was unable to contact Evri, afterwards. They obviously do this deliberately. Don't use Evri, you will regret it if you do.
Do not use this company a waste of space they never deliver or it's weeks before you actually get your parcel
