Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
Important Things to Know:
Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
5 or 6 times now, delivery guy in Glasgow West, called Thompson, has notified me hes coming to uplift a parcel for return. Never once turned up!
Similarly for months now, hes consistently left my parcels on the stairs outside in torrential rain, flung parcels inside the communal lobby causing the contents to break, and never once buzzed my apartment. Parcels could easily be stolen and have been damaged. I dont often leave the house due to health issues so he cant say Im not home. Total disgrace! He should be sacked!
I bought a pair of Nike trainers from JD Sports online. A day later Evri sent me an email explaining that they'd my order from JD and that they'd arrange to deliver it. A day later they sent me another email letting me know that the order was on its way and provided a tracking number. About 4 days later I had neither received nor heard nothing from them. I tried to track the order online but couldn't get any results. I then tried to call their customer service but Jesus Christ you'll only "talk" to a machine which will request for your tracking number and what I heard next was that my tracking number wasn't right. And guess what it said next? " Thanks for calling Evri. Goodbye". Nothing like referring me to a real human who could have genuinely looked into the issue and tried to help. Never.
I then contacted JD Sports who upon investigating the matter told me that the order got lost in transit. I then preferred that they sent me a replacement order rather than a refund. That's the mistake I did as exactly what happened to the first order did happen again with the replacement order and with the same Evri. Right now I've just opted for a refund.
I feel that there's a scam going on at Evri. Surely their staff are stealing orders meant for customers who, in these days of high cost of living, are sacrificing a lot to buy some luxury stuff yet some people are ending up stealing them. Evri is a big disappointment
I dropped my parcel off for next day delivery and three days later it still hasn't even been collected by EVRI. The drop off store says that they haven't collected for a week now depsite numerous phone calls and promises. Try speaking to EVRI customer services is a joke. I eventually managed to raise a ticket with a promise of a call back from them. Two days later, not a word or an update via email. These are possibly the worst delivery company in the world. Words fail me.
Hopeless service and not fit for purpose. I have a eBay case against me as they have not delivered my parcel I sent to my customer. Customer service is non existent. Trying to find the location of the parcel is a joke. No one is bothered.
So hopeless they should be shut down.
Totally diabolical! I ordered a product from Home bargains on 4/1/22 and received confirmation. I then received confirmation from Evri that they have my order to deliver. We are now on 14/1 and my product has still not been put out for delivery! I am patient but you generally order a product because you need it and can seldom wait weeks. Between them Evri and the Royal mail have caused something of a revival in high street shopping and almost destroyed online shopping in the process. Dreadful beyond words and I will insisting on being told by any future outlets who the courier is, and if it is Evri I shall not be buying.
I am still waiting for deliveries, I've had parcels stolen, arguments with sellers who claim the parcel had been delivered when not. I've lost some money but learned the hard way. Now I always check which courier a business uses, if its not Royal Mail they don't get the orders, it may cost a bit more but I'm guaranteed to get my purchase.
Evri lost a packet I sent in transit. I paid for contents cover, but they are not giving me a claim form. I have tried getting hold of them on phone and website. But it's all robots who you can't communicate with. I have complained through resolver but they're ignoring all my emails. Is there an ombudsman we can go to. I have all the evidence to back up my case
Absolute shambles of a courier firm. I've had 5 different parcels go missing in 3 weeks. Had to get refunds on all of them as they were now sold out. When shopping online I wish it showed you the courier they use as I would not purchase from there again.
Pointless service, parcels are going missing. I haven't had any of my parcels that I have ordered since November. They either go missing, get damaged or are stuck at the Depot before apparently being damaged and unable to deliver. About time someone stepped in and investigated this shambles of a delivery service! If I could have given 0 stars I would have.
It was booked for the next day delivery and still after 5 days not delivered and tracking number is also showing nothing.
*** This is happened 3rd time Defiantly stop using them***
Date of experience: 04 January 2023
Claim to have attempted delivery which is a lie. I waited in all day, then got a message saying there was a "problem with access". The only problem with access is that the lazy Evri driver, if they ever actually came to my address, couldn't be bothered to ring doorbell. I had indicated they could leave the parcel if not home, so why would they feel the need to take it away? Only proves there was no genuine attempt to deliver. I paid extra for next day delivery, so have wasted my money and my urgent items are still with Evri and no use to me. Why do companies like Sports Direct keep using this totally useless re-branded version of the totally useless Hermes?
If you want your parcel insured I would look up on Google what this company insures
Because they will take your money no matter what and most things aren't insured.
Never use them its your risk.
Waiting for another parcel sent 3 weeks ago, tracking is random and useless, other parcels "lost" or delayed 30 days, parcels damaged, left in the rain and/or in full view. Useless since November.
Evri reckon they deliver 2 million parcels a day. Yeah many to the wrong address, late, damaged. And 500,000 parcels each day don't get delivered at all.
If an online seller uses Evri I will not buy from them.
Evri your business model is broken, you get paid to do a job which often is not being done. At all, let alone badly. And you are not even the cheapest courier.
You are paying self employed zero contract delivery people a pittance which in more rural areas doesn't even cover motoring costs. That and the chaos at the delivery depots mean they quit, that is why you have "staff shortages".
You have no contactable customer service staff, just a useless money saving online moron.
Man at the top - you can no longer milk your business like the good old days. Perhaps think ahead a little, do your job, organise your business and save the hassle and misery caused to so many people by your shambolic company.
Every parcel had been delayed since October. This ranges from 1 day to up to 10 days! It always states it is at the delivery depot at this point. I often get refunded my postage by companies due to this. Parcels then left outside in the rain. Wish companies would stop using them
AVOID THIS SERVICE Parcel was Accepted with contents disclosed. (Face cream)
It was delivered to the wrong address. The parcel went missing.! EVRI make it impossible to claim compensation or to speak to a real
Human. What a scam this company is. AVOID AVOID AVOID
If i could leave this company a 0 star rating i would. Worst courier company i have ever come across, even to the point where i am considering not ordering from any company that uses them. All of the items i ordered 2 weeks before Christmas for presents have not shown up...some have said on the tracking that they have been delivered...no picture taken providing proof. Do they not understand in this day and age the majority of homeowners have ring door bells and security camera that clearly show no deliveries being made at the time they confirm they have? I have a community whats app group and the other residents in my area have experienced the same issues...even advising that the temp staff EVRI hire over the festive period are stealing the parcels. Recent orders since the new year, state on the tracking that the parcel is out for delivery then advise there has been a problem and a delay has occurred. Absolute shocking service, i do not know how this company is still in business. I am now having to spend my time contacting the places that i have purchased items from to say they haven't been receipted!...to be told EVRI have lost the parcel - funny that when its showing as being delivered...i am extremely frustrated given i cant get replacement items as out of stock so am now faced with waiting for refunds. EVRI take responsibility for the fact that you have ruined some peoples time over Christmas and are still doing so! The CEO needs to step in and take action. Dont know how there current rating is at 4 stars? Impossible with the service they provide.
Worse than Hermes ever was. Name changes doesn't not improve a service Martin needs sacked for his incompetence. My item arrived today having been sent 25th Nov 2022 even though I was told it was lost and they didn't insure lamps. I'm boycotting every company online who uses them. If everyone did that then maybe they'd improve or disappear Holly the auto bot is a mega tool too. She needs sacked also.
As usual delays galore. Allegedly they tried to deliver a parcel before the retailer had despatched it lol. 3 days later and no sign of it
EVRI received parcel 11th December, listed it as delayed on 15th December and it has been that way for weeks. Tried contacting EVRI using their tracking service and even writing them a letter, nothing. Beginning to realise that my £200 item is now gone and EVRI is going to do nothing about it. I've seen 'whistleblower' reports in the media that state that there's absolutely nothing preventing EVRI employees stealing and mishandling parcels, which is probably what happened to mine as the large box certainly wasn't lost. You should think very carefully about using this company and you should outright NOT use them in the run up to Christmas. I certainly will never use the company again.
DON'T DO IT! Probably the most unprofessional, uncontactable courier in the history of crap couriers. I knew I should have paid a bit extra for my USA, pre-Xmas delivery. Estimated date from these $#*!'s being 23rd December. As of today (5/1/2023) its only just left customs in the UK after being collected on 13/12/2022!
Anyone who gives these 'dangers' anymore than 2*, is doing so for no other reason than financial. Even when these weapons manage not to 'lose' parcels, they generally turn up in, let's say, less than a 100% state of delivery. Boll*cks to Hermes/Evri (tax dodge there somewhere me thinks), I'll pay extra elsewhere in future.
EVRI? Now I get it...Evri parcel has a slim to no chance of getting to their intended destination!
