Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
Packages left unattended (many times), deliveries being postponed for days (forcing me to stay home and missing weekends just to not have my package left on the street) and last, the courier not even knocking on the door and simply getting an email saying "sorry, we didn't find you home". Well, you would have, if you just rang the damn doorbell!
Due to collect 3 packages today
Did not turn up -no communication
Name changed from Hermes but still hopeless service
We try to avoid companies who make use of Evri.
I sent a cellphone which was sold by ebay, and I believe the EVRI delivery guy stollen the phone. I got a message 'not Delivered - damaged parcel' and Parcel never came back to me, nor to the end. And it is impossible to call EVRI. Shame.
Apparently Evri attempted to deliver my parcel 3 times (never once left a calling card... so a bit dubious they even attempted), then gave up and returned my order to the sender. Each delivery attempt was during the day on a weekday. Thanks for that Evri.
The bosses at Evri might be lucky enough to not be at work on a week day, but the rest of us mostly are. That's EXACTLY why I have specified safe places on my Evri account, for parcels to be left elsewhere. I've nominated neighbours as well as a safe space. Makes no blummin difference, they ignore that and don't even bother to attempt either the neighbours or the safe place. Useless delivery company. Really, really unimpressed. Tried to make a complaint... seems they don't have customer service numbers (can't imagine why...) so all I can do is raise my complaint via a chatbot. Am unsurprised, 3 days later, to still not have heard a peep out of them.
Fortunately the sender (who unlike Evri DID bother to respond) has agreed to resend it, using royal mail instead this time.
In the future, whenever i buy anything online and I have a choice of sellers using different delivery companies, I will, even if i have to pay more for delivery, always buy from a company that does not use evri.
Despite the partial* rebranding, Evri is every bit as crap as it was when known as Hermes.
I set aside the 12 required hours (08:00-20:00), yesterday, for an arranged pickup. Nothing. I did the same today. Nothing. Tomorrow? Who knows? It'll be a Sunday so that's highly doubtful so now we're looking at Monday—day number four. I'm in a household with nervous, so-called 'rescue dogs' who react to just about anything and everything, and to describe us as being on tenterhooks for the past couple of days is putting it mildly. Their website: 'We've received your return request and we're expecting it from you shortly' as though the onus is on me, rather than them picking it up! Could they have messaged me? Yes! Did they? Nope! Do I expect either an explanation or an apology? Blimey, I almost made myself giggle, then, but perhaps that's a precursor to men in white coats coming in, I'm that close to the end of my tether.
Do I recommend them? Do I hell—absolutely not! And as for my one-star rating, well, that's only because a zero-star option isn't available.
*Partial because their identity still varies on different sites despite it being almost a year on, but poop still stinks of excrement no matter what you call it.
Absolutely rubbish, I received one star review from one of customers thanks to this shameless business. Terrible service, those people are layers, still your money and they don't deliver. Avoid avoid avoid especially if you have a business.
The worst experience of my life. I am from Spain and I bought a book through Abebooks in an English bookstore and the book never arrived. In the tracking they had the nerve to say, successively, that I was not there, then that I agreed with them the delivery at a later time (I challenge them to prove that, obviously it is a lie), and to top it off, that the address was incorrect or incomplete (something false, and also contradictory to all the above). I think that someone should file a complaint...
Stay away from evri, use Royal Mail instead. They will lose you parcel and if they are "certain goods" like a mini fridge for example, they won't refund you the price of the item, even if you purchased a insurance with them. :) As I said, STAY AWAY!
Either totally corrupt or totally incompetent is the only description I can give. They lose your parcels then give you the run around with their convoluted tracking system. Then after delay tactics they finally admit they have lost your parcel but surprise surprise you are now outside of their claim period of 30 days. Absolute Crooks!
I have no words left to describe how bad Evri are as a company. They have cost me hundreds in lost parcels, late deliveries or things just being returned to senders without any communication or opportunity for me to try to collect from a depot. I cannot fathom how a company that is this consistently terrible can still be operating, it is only a matter of time before they are shut down.
So many separate issues these last few months. One driver leaves the item at a random address when I purchased the signature service. The buyer tries to contact their neighbor, but no one comes to the door.
This goes on for a while, and their reply is just to wash their hands because they couldn't make the driver go back to the address he wasn't supposed to deliver the item, collect the parcel, deliver and collect the signature from the buyer. They offered £25 refund for an it that cost £99.
Not to mention they took one month to deliver an item I sold, and told me the item was lost when I contacted them. After I refunded the buyer, they magically deliver the item, but I can't get the money back now, and they are making me waste my time going back and forth with them to get a £6 refund.
And don't bother purchasing their 'faster' delivery option. The last two times I purchased those labels, it took 8 days for an item to arrive, and the other one is still at their national hub, 3 days after it was collected from the ParcelShop. It's like they do it in spite, because you have to deliver the item in a specific time frame.
Pathetic company. Unfortunately, Evri seem to be delivery company of choice of a few of the biggest retailers around (John Lewis, Wayfair to name a few), and I've never once received anything I've ordered from these companies who have used Evri, going back to November. Edinburgh driver 'Richard' may as well have plucked a stock photo from Google to use, as I've never once seen him turn up on the days/times expected. Like most other reviews, it's been the usual 'delivery delayed', which inevitably results in no delivery at all. Awful.
Nick Ramos, the local delivery driver for evri, rerurns my parcels saying I've refused delivery or he steals them.
Pointless attempting to call Evri.
Zero stars would be more suitabel.
I had a delivery scheduled for delivery on Sunday evening at 19:30 to 20:30, this was then changed to 18:30 to 19:30, come 17:47 I get an email saying There's a delay with your package. When looking into this it appears to have fallen off the face of the planet. The automated chat service claimed it would be delivered the next day, surprise, it never. Escalated the following day and still no parcel.
After 3 days contacted the merchant, Evri told them that they could not gain access to geo-fence and unable to gain access to the property perimeter and that they tried to deliver the parcel on the Sunday evening. The thing is that my perimeter consists of a low fence with a small metal gate that has no lock, furthermore there is a ring doorbell pointing at said gate and the path leading to it, this doorbell is set to detect any movement leading to the gate, any movement with the gate and also within the perimeter of my property. No movement detected as a result of Evri attempting to make delivery. Only footage during alleged delivery timings was the neighbors cat walking up the path. So if the camera can detect a cat I'm pretty sure it would detect a person.
Same poor service and lies as Hermes just re-branded and packaged differently.
I suspect an Evri driver now has a nice set of trainers to commit their crimes in.
Given the choice I would swerve this company, shocking service.
This company are a bunch of thieves I got a pic and msg that item was delivered last week the pic was NOT of my property and some random person on street just told me he found my item on the floor all opend up and on the floor DISGUSTING service bunch of liars do NOT use this company
I was at home all night and my parcel was never dem8vered around 9.34pm! Instead a parcel for 97 ermine road was handed to me by your incompetent, illitereate, blind courier! No wonder Evri changed nanes from Jernes but majes no difference. Still the same old couriers.
Useless company, overnight package finally returned to me with no explanation. Not possible to contact them as their phone line is fully automated with no possible option of taking to anyone. They are thieves as this means you cannot even commence a claim for lost items.
My parcel never arrived. No customer service, no contact from them just a note on their system saying that bad weather has delayed my parcel. This has not changed for a month so that only goes to show that it is a f**king lie. And yes I do have to include swearing because i am so angry at how bad you are. Had to chase the company I brought my items from to get a refund.
Had a parcel collected in Nov 22 which has been in their sorting hub ever since. Have emailed their CEO martijn dot delange at evri.com who confirmed that they had "lost" the parcel now- despite it being in a closed network we can only assume it has been stolen. Use ParcelForce next time and dont even contemplate using this hopeless bunch.
I ordered a worktop cooker a week ago from Amazon. They lied, saying my signature was on the delivery on the Amazon order tracking when I wasn't in the building. My request to deliver it to a neighbour was ignored, and the parcel on its side with half the packaging missing AND an empty pack from someone's lunch rubbish!?! Photo attached.
In August 2022, I also ordered a £550 gaming PC from Amazon, for my autistic kid's birthday. It eventually arrived 9 days late, by which time the kid had to be taken to hospital in crisis because of it.
Sadly for Evri, it's gonna take more than renaming the business to fix the institutionalised dumpster fire of a delivery company!
