Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
'NOT OUR PROBLEM' stance
Items worth over £400 and lost by the delivery company.
Told me to contact the supplier rather than provide any adequate explanation as to why or how the parcel was lost.
Made a next day delivery order to my workplace on a Tuesday. Didn't arrive until the Saturday. The apparent proof of delivery was a close up picture of the parcel on the couriers car bonnet. My parcel was the launched over our locked gate, which was then later STOLEN by a passer by! Absolutely disgusting service!
Just as $#*! as when they were called Hermes, Lost my £400 parcel - no contact information on there on how to get this resolved. Nothing good comes out of couriering with Hermes/EVRi. Just because they have had a rebrand doesnt make them any better.
Its been 10 days now, and my delivery is not yet arrieved! WTF, im trying to call and email them, but no one is responding properly. YOUR
App is useless!
Évri, the rebranded Hermes, are even more appalling than they were before. I have now not received five parcels, ordered from various companies, at various dates from the beginning of April. Their tracking system is a joke, their "friendly customer service team' is just an automated chat response which merely repeats the useless tracking information andI can find no way of contacting them direct. So now I will just avoid ordering from companies that use this delivery service. Appalling, terrible company.
Worse than hermes ever has been! Delivery attempted twice. I have a saved placed on my account and it hadn't been left. The times the delivery driver is choosing are not suitable for me leaving me with no choice to miss it every time. Its going to happen on the third attempt but how can I control it with no option to tell them to change delivery or send to a neighbour or safe place!
I waited in for a delivery then received an automated email saying I was not in, this was untrue. The driver either did not come at all or not get out of the van to ring the bell. This is the second time this has happened and after 3 attempts I had to go and collect myself, not ideal when you pay for delivery.
Theyre always late or no show for days... Disgusting, awful company 0/10 They need to go or do better.
Would give a zero if possible
Would give a zero if possible. EVERY SINGLE ORDER I have placed where evri are responsible, it either gets delayed for weeks until I complain or the parcels disappear and state they have been delivered. Evri/Hermes whatever they are, load of poo. They need to get rid of this courier service. I've stopped ordering from anyplace that use Evri. They're actually the worst courier service I've ever had.
I am disappointed each time I see Evri has my parcel. No human service, parcels NEVER arrive in the time slot given, new slots are never given and they have left a parcel of mine in a public space for it get stolen. New levels of useless.
I am not receiving parcels sent by Evri. Their courier leaving parcels at incorrect location on a public place where anyone had access. Only 2 of my parcels received as I was lucky to be informed of where they were left by a neighbor. I have tried contacting Evri but they don't seem interested or do nothing about what I say Awful company.
Below is the excerpt of the 4th email to the CEO OF EVRI Matijin. Delange. I have also called and spoken to several different people. The service is AWFUL never ever use them as a small business
Martijn. DeLange
Hello Martjin,
I am extremely frustrated, upset and angry with the service I and my customers have received from Evri.
As you may have noticed, I have been communicating with Evri since Monday in regards to the status of 9 business parcels whose tracking has not been updated since 19/04/22 when they were dropped off at a local parcel shop. The replies I have received have told me the matter will be fully investigated and I will receive a reply in the next 24-48 hours.
Well, I've had no replies whatsoever! My customers, the recipients of the parcels however seem to be a totally different matter!. As you can see from the attached correspondent below. One of my customers was told by Evri that their parcel was lost within 24 hours of emailing!
Considering I have been communicating to all 9 of the customers advising them that Evri was trying to locate parcels and that I will keep them updated, I am extremely upset that this information has not been confirmed to me.
It's bad enough that Evri has already tainted my business by failing to deliver the items on time. Now they are making our customer service team look stupid by not communicating with us and giving us the information we asked for. We have also wasted time constantly chasing Evri for updates.
I expect a full response before 1 pm on 28/04/22 (tomorrow) confirming whether all 9 of the parcels are indeed lost or found.
The parcel tracking numbers are again below
AVOID EVRI
Rubbish company at best they deliver late and at worst don't deliver at all
Why do suppliers use this useless failure?
The WORST customer service I've ever experienced. Honestly this company is absolutely rubbish, they lost my package nearly 3 weeks ago and didn't update me at all. Couldn't speak to a human and nobody replied to my emails. Then they sent me an email with a broken link to make a claim. Shockingly bad company, will definitely be telling everyone i know never to use them.
Again, EVRI have surpassed themselves in the last two weeks for loosing two separate parcels (after wasting much time telling me that they are "looking into the matter very seriously"), lied about one having been delivered and then advising that they hadn't actually delivered it, and for apparently pushing another parcel around in their depot with the status flip-flopping from "out for delivery" to being "sorted at the local depot". Useless. Why are they still being used by anyone?
Poor customer service, impossible to get through to and delivery never reached destination. When I finally got through to someone, after endless phone calling through automated and online systems, they raised a claimed on my behalf. There was no follow up and then 6 weeks later I got an e-mail to say they won't pay.
Very dishonorable company and service.
Got email to say parcel would be delivered between 7 and 9 pm. On a Sunday night. No parcel so went to bed as I'm up at 4 am for work. Doorbell got rung at 9.33 pm and parcel left on doorstep. Unacceptable as driver did not wait for answer and house was in darkness
Having used evri before they rebranded i was quite apprehensive about receiving my delivery, after it was delivered this has only confirmed my reasons to be cautions and avoid using them where possible. Having ordered from an overseas supplier i expected the delivery to be a while however it was quite quick, but the quality of the delivery was horrendous. I had left my porch unlocked for the parcel to be thrown in, or even expecting it to be put in the bin for a safe place which they have done before but i was met with the parcel being tossed in the open garden for anyone and their gran to see. This is completely unacceptable as anyone could have taken it or the weather could have completely destroyed it. With no consideration for the parcels delivery i would avoid using evri at all costs based upon this unprofessional experience
My package has been stuck for 10 days in a Evri warehouse (formerly Hermes). There is no data on their site to contact the company. Therefore I cannot communicate with them. It is unacceptable that ebay and amazon accept this company for deliveries.
Why does anybody still use this company for deliveries. They may be cheap but what good is cheap if consignments routinely don't arrive at their destination. I just waited in for my third "we tried to deliver" saw the van pull up, driver took a photo of my open front door, from inside the van. Then drove off. Before I could get to the front door. Previously they've left packages on the (public) footpath outside the front door or just lost them. Note to sellers. Avoid! I'll pay for a reliable courier.
