Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
Important Things to Know:
Our reviews monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
A terrible company that never delivered my package, also leaked my personal data and tried to deduct money from me. Fortunately, there was simply no money on the card. Never contact them!
One of the worst delivery company I have ever seen 🤮 3 times they told me they are coming and I cancelled my other appointments for evri but on exact delivery time they say "We're sorry, we're not able to deliver your parcel today, but we will deliver it on the next working day" Even I didn't go my office to collect it because I live in a flat and I don't have any one to collect my parcel. I didn't find 0 start option.
I have had the most appalling experience for the 3rd time in a row. Your couriers keep leaving my parcels with 'neighbours' (some I don't even know where they are!) When I explicitly requested to sit them either behind the bins or in the garden.
Your couriers hand MY parcel over to 'neighbours' yen jumps back in their van leaving me with a pair item that I don't have and have no idea where it is.
This is the most appalling service.
Your couriers barely know 3 English words, hello, parcel, and goodbye, and therefore can't read and comprehend the delivery instructions.
You should refund me for all the trouble and stress your couriers have caused
And as for having a GREAT review status on trustpilot...every one knows that trustpilot is bogus and cannot be trusted.
Check the other reviews
You'll see a fat big 0
You're a disgrace
As others I would like the choice of zero stars as this is what they deserve for their shoddy service.
My last 3 deliveries sadly came via them and they very kindly delivered to someone else rather than myself.
Now Amazon have taken on these clowns this another online store who will not get my money until they wise up and get rid of this so called delivery company.
I have bought from Amazon for years but no more until they get rid of EVRi.
Email expect delivery between estimated 1030 & 1230,, now 1800 NO DELIVERY NO UPDATES, this lot are so incompetent so don't know what they are doing.
Terrible company, no communication whatsoever! Claims manager called Ian Mellor just rude, providing absolutely no help. He is just there to make the company richer. Anyone who works there should be ashamed, the most horrible customer service I have ever experienced
I've just received a parcel that was sent using the next day delivery option and it's taken 10 days to get here! It wasn't picked up from the Parcelshop for 8 days. It's not the first time I've been let down by Evri and I now ask online retailers who they use and won't order from ones that use Evri, unfortunately this one lied to me and said it would be Royal Mail.
I am writing to urgently warn the public about the consistently poor service provided by Evri, particularly in handling my package with tracking number H00TCA*******803.
Evri has demonstrated shocking incompetence despite my explicit instructions to avoid delivering my package to neighbors without consent. I emphasized that deliveries should be made exclusively to my address or the designated safe place. Nevertheless, my package has once again been misdelivered, this time to a multi-unit building, making it practically impossible to locate.
The delivery occurred in a complex housing many residents, and attempting to find my package among potentially 100 or more people is an unmanageable task. I have no connections with these individuals and no knowledge of who Rebecca, the supposed recipient at House 16, might be.
Adding insult to injury, Evri's proposed solution was to contact the sender and request a refund. This is completely unacceptable. The sender is not at fault; it is Evri's inadequate delivery service that is the root cause of this ongoing issue.
To anyone considering Evri's services, I strongly advise against it. The blatant disregard for customer instructions, combined with the evident lack of responsibility, is inexcusable. This review serves not only as a warning but also as a plea for Evri to rectify its service issues immediately.
My heart sinks every time I see a seller has chosen to use this 'courier.' They NEVER get it right, and today was no exception. I waited at home all day, watching and waiting for them, until the tracking info suddenly changed to 'delivered.' No one else in the road knows anything about it. So far I've been BOTH told that it was handed to me personally, AND that it was left in my designated safe place.
Shipping with EVRI has been an unreliable experience.
The lack of transparency in certain aspects, especially regarding hidden or poorly communicated size limitations, led to unexpected fees and further complications. This lack of upfront information added financial strain and frustration to an already dissatisfactory experience.
The morons at Evri decided to deliver my eBay customer parcel back to me (the sender) with no explanation or email! But I did get a nice picture of the parcel by my front door as proof of delivery, shame it is the wrong house.
Then when I tried to use their equally useless chatbot, it would only give me a selection of options, none of which was relevant. And their phone service (non human) was the same. Hopefully they will respond to this damning review.
After I had to apologise to my eBay customer, now I have to pay (again!) for delivery. Very poor customer service
Now they are saying to leave a message on their answer phone and they will get back to me, guess what…… there's no option for leaving a message. Also they sent me an email saying sorry for damaged item and they are looking into the delivery driver…… I bet it wasn't his fault that Evri printed out a new label, put it over my original label and delivered it back to me instead of its correct destination. Absolutely useless
Please avoid evri or hermes the worse delivery company ever, no customer service all automated text or call, we are waiting 7 days now, on the tracking shows delivery attempt 3 times in the last 3 days all lies no one came here we are open till 6pm,I'm still here waiting for my items, in the last 3 days I spent 7 hours to speak with someone to help me no option tried 10 times call or chat online nothing happen, I really need my items asap, I ordered lights we removed all our old lights 3 days without lights, no option to speak with someone where is my items to go and collect my self, I did asked the seller please do not use Hermes or Evri unfortunately they did, try to avoid
Another 1 Star. I would put ''0'' if I had a chance. It's absolute joke and rubbish. From changing the name nothing has been changed, poor service. Croydon depot manager Paul a couple of years ago told me that ''He does NOT want to see me again in his depot'' (((( Because I had to go there as the driver handled my parcels to the stranger outside, it was an unknown male. A couple of months ago another driver started to shout at me to come downstairs and collect my parcel from there as otherwise someone will break his car's windows. He didn't listen to my request and left my parcel downstairs which obviously in this dump area was stolen. A couple of weeks ago My Heritage sent me Ancestry DNA Kit. I opened the entrance door and was waiting for the driver to come upstairs, but no one came up. Then I checked a tracking and discovered he left it in the porch. I didn't go downstairs as our neighbours have XL bullies without lead. This is the tracking: H01SVA*******412. The company sent me another kit and 6 December 2023 the driver again left it on the porch. I requested him to deliver to my door number but he refused and ordered to go downstairs and collect it. How can he say it? It is his job! I didn't' go because of dogs and then 6am in the morning it was not anything. It was the same driver who was worried about his car, but not about peoples parcels! Do these kind of people understand what they are stealing? DNA Kits, which they cannot resell, cannot use, absolutely useless for them. This is the last tracking for Ancestry DNA Kit: H01SVA*******775 (stolen). If Evri reads it Can head office managers take an action against such behaviour please?!
Date of experience: December 06,2023
So, I placed an item thru Etsy & unfortunately the carrier being used is this company. The date is 12/7 and there is yet any tracking being shown. All I find ihat the label was created. This must be a label made out of precious gold, some grand material, besides paper, because all these days later no tracking update. Here it is 12/15 & my package is "supposed" to deliver 12/16. Well, this ain't gonna hapen. ******* set of reviews if I could. Hope the next company, I may use, does not use Evri. I will have ask beforehand and if a yes we use them, sorry gotta go to a vendor who does not use htem.
I returned an item which was damaged. They said my package was not pack properly. The thing is I didn't close the top of my box because I thought they are gonna check it. I just wanna say if they are not gonna pack it for me, the courier can tell me that. I can easily pack it up. It is not reasonable that you can obviously see the package is not secured, you can foresee it's gonna be damaged during delivery. And you still collected it without saying a word. It's such a bad experience. Anyway I do not get any competition. Terrible terrible experience.
Okay, today marks 75 days since Evri lost my parcel. This isn't the first time; however, this time, I insured it. Despite dozens of emails through Ezra, no one has gotten back to me. Besides some automatic emails, on one occasion, they provided a link to check the process of something that doesn't show up on the webpage. Kindly, now a week ago, someone replied to my negative feedback asking to get in contact with them, so I did the same day. I am still waiting for a reply from them. Well, I give up at this point. Now, I will make sure family and friends won't be using this company ever again. Also, anyone sending from this company, I will reject making business with Evri ever again. Besides, I paid for next-day delivery, and they never deliver on time anyway.
Dishonest staff, incompetent customer service and a CEO who doesn't give a dam about the company failing customer.
Very unprofessional and untrustworthy!
DO NOT ISE THIS COMPANY!
Evri always make the customer disappointed in the case of parcel. It is taking so long to get the parcel to the customer.
Now we'll into week 2 in getting delivery of an M&S gift card.
Tried contacting Evri numerous times. Today was the last straw. Called and after many parcel numbers discounted, finally got through to someone. After a few minutes they cut off the call and when I called back it was permanently engaged, no doubt as a result of other enraged customers chasing their late parcels.
Evri are staffed by decent guys delivering parcels, but the company sucks, the communication systems are shocking and if anything goes wrong it's virtually impossible to speak to them.
I strongly suggest you all avoid any company using Evri as delivery agents. They are useless and will likely cause you much stress.
Absolutely without doubt the worst courier company on this planet!
They never ever leave a tried to deliver card never pick the phone up I've had so many disappointments with this terrible company!
