Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
I had a driver who pictured my parcel infront a house door with a completely different number to my adress! After discussing with neighbours I discover that the delivery driver has pictured parcels infront of the same mysterious house! Absolutely unbelievable! The parcel is no where to be found, evri only offers BOT's on their customer service! Absolutely devastating as I had ordered a christmas gift, mortified. Never had a bad experience with them up until now and had seen bad reviews prior to this event, although they were the only delivery service available... Really hoping this issue gets sorted for dodgy delivery drivers who take parcels...
Evri have lost my parcel. I have contacted the customer service the keep pushing asking me to wait for the next day or the next day came, no parcel and then it was going on for days. Still no parcel and it had over a week. I have paid for next day delivery. The customer service from Evri is really awful. Mostly automatic answers and a real customer service just not helpful enough.
I wouldn't use them again because a parcel always seem to be delay. I will just go with the Royal mail next time at least their customer service with Help to better with Lost parcel. This is unfortunately the worst I have experienced in using a courier. Evri are the worst thing one out of the lot.
And yes people say yes is cheap but cheap and not delivering the goods. No customer service no help then this is not cheap. I have lost a very very important item and it cost me a lot more than a few pennies saving from cheap service, like evri.and yes people say yes is cheap but cheap and not delivering the goods. No customer service no help then this is not cheap. They've lost my item and it cost me a lot more than a few pennies saved from cheap service like ervi.
I am very very disappointed.
Returned a parcel, which they lost, the chatbot suggested I get a replacement delivery IT WAS A RETURN bloody useless.
My email query was ignored, I assume no one monitors their returns service in box.
Finally spoke to a useless customer service member who couldn't help me but would pass the query to another team who could, and would email me within 48 hours.
All they did was delete all the tracking numbers for my return, so they can now claim no knowledge of it and not refund me.
FCUKING USELESS CNUTS.
Rod White
Rated 1 out of 5 stars
21 Oct 2023
Evri can no longer deliver to Newbury, West Berks.
I am not going to add to the large number of poor reviews of this company. Sadly it is now the go to courier for all eBay purchases.
I will just let future users know that Evri does not have a personal courier for their Swindon and Newbury districts. You will receive many lies about 'out for delivery' status followed by 'problems with your parcel' and then no delivery ever occurs. Complaints by the 'chat bot' are ignored.
A frustrated eBay consumer.
Date of experience: 20 October 2023
Edit
"One star is absolutely too much for them.
How it is at all possible such nonprofessional courier servis is at all operating? We live in a new build, many other couriers have no problem to find it.
After I saw on tracking they have "problem" to find it, I gave additional instructions via online chat how to find us. Instead delivery to us- a parcel returned "on request"(not known whose one) to the sender!
Completely ignored instructions! I repeated once again my request for delivery and detailed location via EVRI char-got reply that my request is opened and that my last request forwarded to manager also-tracking shows different-returned to the sender!
How such scammers are allowed to operate at all?
Collection service is a SCAM
They make you pay more for the collection, then they don't come and tell you to drop it off, if you can't drop it off (chance are high as you already paid more to have this service), then the ask a fee to be paid to have the refund, but guess what? The fee is the amount you already paid for the service. PS; also confirmed from many people I talked to, that had exactly same experience.
A next day delivery package (food items) paid for and sent (Nottingham to Manchester) on the 8th of November is yet to be delivered. Every attempt to get to them through calls and messages have been frustrating.
How can the post office go into partnership with this kind of horrible company?
Evri is nothing but a nightmare.
Nothing ever comes on time. Have to chase them every day in order to get an update on my parcel. I have been waiting for more than a week now for something I have order with next day delivery. More than likely it was stolen or got lost…
Just ignorant customer service staff
I accept that parcels go missing, and I also accept that sometimes delays are unavoidable. What I don't accept is the blatantly pig ignorant staff who sends you emails, to which you respond and they then reply completely ignoring repeatedly what you say. Yet well so we deal with their rudeness, there is an expectation that we will show them the respect that they seem to be incapable of themselves showing to your customers. This is what makes you garbage.
After sending a parcel next day delivery, and waiting for several weeks whilst the tracker showed it hadn't moved and you confirmed you couldn't find it. Every communication I had with the person dealing with this just ignored anything can everything I said or asked.
Evri have now lost 4 of the last five parcels. There is zero customer support aside from automated services that lead you in circles. The courier appears to rely on fake 'attempted' deliveries that didn't happen, the parcel is then never seem again.
This time the parcel has come from abroad and been passed to Evri. Evri have recorded but not made a delivery attempt. According to Evri, this did not happren as the number is not recognised.
Awful service and a complete lack of support.
I work at an NHS Mental Health Facility which is open 24/7 and fully staffed for security reasons.
Yet the courier has been refusing to deliver this and reporting it as unable to deliver for 3 days, so far customer service has just said if they don't deliver it a third time they might finally bother to look into it leaving me in limbo.
Spoke to Reception Management and they said that Evri never delivers parcels to this address but claims it cannot deliver about 6 times and then steals your delivery every time to every person he has spoken to about it.
As we see many deliveries, and resulting queries if they are missing, he has confirmed this has happened over 25 times so they must be making a lot of money off of this site.
Considering they are robbing both me and mentally ill patients who are unable to leave this site to collect from a collection point I am disgusted.
These guys were supposed to deliver a very important document to us, next thing we received a message saying we missed delivery, we were home the whole time yet we never heard any knock on the door or the door bell ring, and now we have had to pay an extra £1.99 for redelivery, something doesn't sound right here, our friend had the same issue earlier on in the week, beginning to suspect that they intentionally do this in order to get the extra payment from customers, hope to never ever have to use them again
Honestly, I'm defeated. How are they even allowed to trade! I was expecting a delivery on the 18/10/23. I get a message saying it is delayed due to the unexpected size? It's well within the guide and it was recorded as such so I don't know how it is unexpected! I get a message on the 19th to say it will be delivered by a special courier. A few hours later it's sorry, will be delivered on the 20th. The next day at lunch time another message. Sorry, it will be late this evening. That's followed at tea time by a message to say they attempted delivery but no answer. The picture shows a house at the top of our road, not my place! Get told it will be delivered on the 21st at lunch time. Nope. Another message to say tea time. Nope. Another message to say between 8-9 pm. Guess what? Nope. As of writing I have no idea where it is. You try contacting them and all you get is that awful chat-bot thing that gives a standard, not a clue answer. Try phoning and it tells you to contact the chat-bot! I know you can't swear in these revues, but you can guess the words I'm using to describe them out load at the moment!
They need to be investigated and fined, simple.
Unreliable delivery company. Best to avoid ordering from any sellers who are using Evri. I could see from the tracking info they had my parcel since 12th october and there was no updates after that, only when I raised an issue with a chatting bot (mind you there's no way to talk to an actual human), got notification saying it will be delivered yesterday 19th October, then it was cancelled and I'm still waiting for my parcel and no info when it will be delivered
If you want your delivery on-time and for the company too follow simple instructions then DON'T use EVRI… Twice I get a message sating I wasn't in. Not surprising as I updated the app too say exactly this and ask for parcel to be left in our safe place which we have used for over 20 years yet now it cant be found. I think this company and its drivers have forgot what customer services is about. SO LET ME REMIND THEM. You provide a service. SIMPLES
The worst delivery company. Paid for next day delivery a week ago- still waiting as is my 16yr old son for his birthday present. Do not use this company!
Evri are just as awful as MyHermes.
I sent a parcel through Evri and not only did the box arrive damaged with a hole in the box but the items inside were also damaged.
I contacted Evri straightaway and within 24 hours I had a response to apologise and offer a claim form to submit to try and get my money back.
The form couple not be opened and after many emails over a week asking for a new form. I got no reply. I called the helpline and could not get through to anyone. Apparently the tracking/parcel number did not exist.
It wasn't until I contacted the CEO that I got a reply. After that it was like getting blood from a stone for a response. It's taken over a month and Evri have refunded my delivery cost including the extra cover I paid for 'damages and loss of items'. However, they have declined reimbursing me for the damaged items. The reason for this was because it is classed as a non-compensatory item.
Despite the item being listed under that list, there was clear negligence from the photos I submitted.
They are in breach of the Consumer Rights Act 2015 as stated to me but Citizens Advice and Trading Standards. I would not ever recommend this company for delivery as items often go missing or get damaged anyway.
Never deliver drivers useless and never found them any good worst delivery company ever make sure if company uses them go somewhere else
Evri are Liars, they claimed they attempted to deliver a parcel on Tuesday, lie. They claimed they couldn't deliver Wednesday because a "business is closed" I am a private citizen waiting on a parcel that doesn't make sense and is a stupid lie. They claimed they would deliver my parcel between 15:30 and 17:30 on Thursday, they then claimed they tried to deliver at 23:05 but no one was home, another lie. If you try to contact them a bot will tell you someone will contact you by email within 24 hours another lie, they never contact you
Date of experience: 03 October 2023
Courier never showed up to collect a parcel after I waited in all day. You then can't get in touch with anyone to sort it as all their systems are automated.
