Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
The entry standards for drivers for this company must be to simply hold a license. Absolutely terrible service from the EVRI delivery person/driver. My parcel was delivered to a full garbage bin, on the pavement outside my house in the dark, that was out for collection the next morning - on a street full of bins. The ramp leading from the gate up to my front door must have been deemed too much of a challenge ( though I can manage with my wheelchair). Once my carer arrived the next morning, the bins had already been emptied… I complained to the seller, and was bounced back to EBay, who in turn, directed me back to the seller. And a vicious circle ensued.
To be fair - the seller did their job.
I get that. But EVRI the courier they used, did not.
Bottom line is- because it was tracked to outside my house, on my street, I have been refused a refund or replacement.
So my £65 is gone….!
I even left my porch door open.
The pavement of a public highway is not the address on the package.
And the bin was not even numbered…
So going forward if the courier is EVRI I won't order.
I strongly suggest you don't either.
As a rule I don't gamble, but occasionally I may put the lottery on.
My rule is "only gamble what you can afford to lose".
If you use EVRI… it's a gamble whether to see the goods or your money again….!
I am lost for words about this company. I had parcel which was due for delivery on Monday and was not delivered because the package was too large. It is now Thursday and I have got the same message again.
What a terrible company. Sent a parcel 06/01/2025. The parcel just kept saying on the app. Parcel is on it's way. This went on for two weeks. I contacted customer service more than 7 times about my missing parcel. Kept getting an email saying that they are looking into it and that they really care. I was promised twice that it was going to be delivered on certain days. This did not happen. After 4 weeks of not being able to provide any information to where the parcel was. They told me to put a claim in. This was done on the 02/02/2925. I have still not received my claim, and now when I go online. It says that there is a technical issue and try again this is the 4th day saying this. Also, no response to any of my messages anymore. (Please be assured that every parcel and every customer is really important to us) I think not. Two months and still no outcome. No:C00HHA*******636
I highly recommend avoiding this company as they are completely unreliable. Not only did the driver decide to cancel the pickup of my package, but I didn't even receive a notification about it. I found out by accident when, after the promised time had passed, I checked to see what was going on and saw that they had canceled the pickup service. And even after contacting customer support, I received a response only 10 days later! Honestly, this is a terrible delivery company.
If I could give 0 stars then I would but it then wouldn't register the review so one will have to do.
I cannot describe the amount of loathing I have for this pathetic company.
I bought a bin from Amazon and some pillows from Marks and Spencers but had issues with both items so decided to return them. Both places offered pick up returns through Evri so got that booked for 12th January.
Driver turns up but says he can't pick up my items because they are "too big" and he's just been to the warehouse but not to worry he will absolutely come back later in the afternoon to get them, he does not.
Maybe he'll try again the next day I think, he does not and all the app says is "sorry we missed you". I try calling but I don't know if I've encountered a worse IVR system, there is no way to speak to.a human and for a return they only tell you if its been returned or not which considering the boxes were still in my hall showed they had not been picked up.
I try and do a live chat on the evri website and they advise someone would give me.a call within 24 hours, this was on the 14th January and I have yet to receive a single call from Evri.
I get an email a couple of days later which says they can't find my delivery but let them look into it. Another red flag, this is not a delivery it's a return and you can't find the items because they haven't been picked up.
I send more emails and get more ai responses saying someone is looking into my delivery but have I thought about checking with a neighbour, I try calling them but their system doesn't recognise the tracking number they gave me, I cc in their ceo but do not receive a single response or acknowledgement from them.
I call Marks and Spencers and they can't do anything other than cancel the return so we can set up a new one, it had been over a week since the first pickup was meant to be and I was getting worried that I wouldn't get my returns in on time. Cancelled my amazon return and set up a new one but no-one came at all.
More emails sent to evri but no responses other that automated emails saying they were looking into my delivery.
At this point I've sent 20 emails and missed the return window for the marks and spencer item so I cancel this one and set up a new amazon return. I get an email from Uthaam saying they will send someone to pick up the items but they don't, the tracking never updates and I think I start getting more annoyed so email asking for compensation along with the amazon parcel to be picked up.
I don't recieve another email back from them.
On the 7th February, without notice they send a driver to pick up my parcel.
Amazing I think, although I've missed out of one return at least I return the other but I can't because their system.is expecting 2 parcels. The amazon one that is only just in date to return but also m&s one that I had cancelled weeks ago at this point.
I will be honest, I did get angry with the delivery driver, it was his fault but he was the representative of the company and I had been ignored for so long but he could not work out how to remove the m&s parcel from the pickup so was unable to take the amazon one. I sent him away and email evri again but still no response, I've emailed that company every few days totalling 31 times and they have just ignored me.
I cannot stress enough the amount of hate I have for that company, I explained to them that i was disabled and had no other way of returning the items early on and they still tried directing me to a ParcelShop.
I am never going to consciously choose to use Evri as a delivery/pickup service again. I cannot explain the amount of stress and anger they have caused me over the past month
These thieves are covering for their courier and trying to convince me that the parcel was simply delivered to the wrong address. BUT I WENT TO THE ADDRESS ON THE SAME DAY, SAW THE PARCEL, AND SPOKE TO THE RESIDENT, IT DOES NOT HAVE MY NAME ON IT! They refuse to take responsibility, haven't even fired the courier, and he's still out there stealing other people's parcels. IT WAS A GIFT FOR MY CHILD!
It's been 28 days since I filed my claim, and they are ignoring my emails! ANSWERD A FEW TIMES THAT THEY ARE VERY SORRY.🤣Absolutely disgusting service! Never use them!
Worst company i have ever had a parcel delivered by. I actually think it is the current driver who is too lazy to bring the package to the door or he has too many parcels to deliver ina day and cannot cope ao just dumps the packages because its quicker. We never had any problems with any of the previous drivers who have always been polite and have delivered to the door. I am retired, so I am always in so there is no excuse for him not to bring it to the door. He does not even ring the bell He just leaves them outside of the gates where passes by can just pick up the packages and walk off with them it is also a busy area with a school and an industrial estate close by and cars turn around in the area where the parcels are left so it is very easy for them to be stolen, we have put a sign up advising not to leave parcels there but the driver still leaves parcel there. Maybe he cannot read because he even took a picture of the parcel next to the sign that says do not leave parcels here and that was their proof of delivery. Unbelievable! Today he excelled himself he managed to throw it through the gap in the bars in the gate and onto the floor….still not safe and could be taken by anyone, luckily my neighbour was coming into the gates straight after and saw the parcel otherwise it could've been pushed into the hedges when the gate was opened by the car remote and would not have been seen…. This is beyond a joke. Going forward, I will be avoiding buying from companies that use evri and I will be sharing this on all my social media platforms.
Do NOT choose Evri! Even if it's cheaper!
They delivered a parcel at the front door of my building, anyone on the street could see it, of course it got stolen. They don't take the blame, keeps me pushing to contact the sender and EVRI don't reply to my emails anymore. It's been 3 months and nothing sorted. No parcel, no refund, ignored by all employees. Poor service. No costumer service respect. AVOID!
I ordered 6 parcels from aliexpress form 6 parcels 3 lost 1 send to sender without any reason, 2 deliverd.
Avoid evri as s plague
H02V3A4099986703 tracking
I should recive my parcel delivered to parcelbox. Parcel box I went at the day one QR code was invalid. I went next following day the same. I have been told parcel had been collected as I never picked up? Another advisor told me parcel was to big and never been in parcel box that's why I couldn't collect. I send about 20 messages via chat and zero solution to resove the issue.
I offer to collect from depot or deliver to my home adress as I already changed to parcelbox and can't change again.
Today I been told they send my parcel back.
I will refuse to buy anything if evri will be delivering company. No driver tracking nothing. I requested 5 callbacks,
Not trustful shipping company
I have sent a package to Germany with priority as it was a gift, it took forever to reach Germany, more than 10 days, when supposed to reach in 3 working days, then was returned to me without any explanation and my niece never got to see her present for her birthday. Please don't trust this company as you never know what can happen to your package
I am Awaiting a parcel from Amazon supplier, supposed to be delivered yesterday. Receive notice that they are waiting further address information. This seems strange as a parcel from a different supplier was delivered to me, in my hand by an Evri driver, at this address yesterday...
Tried to contact Evri - no chance! It is only possible to communicate via a message board or a chatbot. Both of these options lead you around in circles. Left a review on another review website only to receive a reply telling me to go back to the same bot or answering machine that had sent me around in circles already. This reply also promised a reply within 24 hours - it has now been 32 hours since they sent me an "enquiry incident number"
My experience with Evri when they were Yodel was always poor and their service levels have not changed with a cosmetic re-branding
They said my parcels were delivered, but when I looked for them, I found that one of the expensive items was missing. They said they delivered it and sent me a picture showing that they left my parcel on the floor behind the street door instead of handing it over to the flat number or a flat member. Now, there is no accountability, and they don't care about customers' parcels. Poor company, poor service, and rubbish.
This is one of the worst Couriers I've experienced. My parcel was to be delivered on the 11th no show then the 12th no show then 13th they said attempted delivery and it was untrue 3 cameras will show otherwise they even put a blank picture to show they attempted. Then it was being delivered on the 14th and again no show. After half a dozen messages they admitted they had lost my 4ft long parcel how? I'm currently £300 down because of this companies negligence. I don't know how they keep trading. Their communication is terrible normally 2 days late in replying. I can't warn people enough. This is the second parcel this courier has lost and stole from me.
Low IQ's
It seems to me that Evri's recruitment policy is that they are taking people on with low IQ's and training them down.
In the space of a week the winkle spanners have lost two parcels, the first one disappeared into thin air and the second parcel was just dumped on a door step to house that has no one living in it.
Over the years I have numerous parcels go missing with Evri/Hermes, not acceptable.
So Evri if you are reading this bad review, you can rest assure, I am now going to make your life's a misery starting with your drivers by investing whether they are all road legal, by having business car insurance and I won't stop there.
Waited in all day and no sign of them. Then received an email stating their driver had "missed us" I have a ring doorbell to prove they haven't been here. Cancelled the high value item with Pro Direct and will get a refund. If I knew they were using Evri I would never have bought from them. This is the third time this company has lied and stolen my parcels. Why any company use them is beyond me.
Evri are incapable at delivering in Flats or Apartment buildings. They make no effort to buzz to be let in and just see a flat and walk off and claim they couldn't deliver that day...awful awful service
‼Evri's Service is UNBELIEVABLY AWFUL – AVOID THIS COMPANY AT ALL COSTS!‼
I am absolutely LIVID with Evri. I have had to deal with this pathetic excuse of a delivery company far too many times, and every time it's been a nightmare. Let me break down the horror of using Evri: they have lost or stolen my parcels every single time I've ordered! I'm talking about items worth more than £500, just VANISHING into thin air, never to be seen again. How on earth can a so-called "delivery service" get away with this level of incompetence and negligence?
Evri is nothing but an unreliable, poorly run scam of a company. The worst part? They don't even have real customer service! You can't get through to anyone because they hide behind a wall of useless chatbots that have NO answers, NO empathy, and NO solutions! They push you into a never-ending loop of automated responses, and you never get to speak to an actual human who could help or take accountability. It's beyond infuriating and insulting to be treated like this after spending so much money on things they've essentially stolen.
It's not just once or twice; this has happened with almost every delivery I've had from them. Expensive items just disappear, and there's not even an apology, let alone a resolution. Their drivers are either completely careless or outright dishonest, and Evri does NOTHING to address it. They just shrug their shoulders while customers are left paying the price for their shoddy, unreliable "service."
This company is a complete disgrace. The way Evri operates is borderline criminal – losing parcels, allowing items to be stolen, offering NO help, and hiding behind automated responses so they don't have to take responsibility for their constant failures. DO NOT TRUST EVRI WITH YOUR PACKAGES. There are far better, more reliable delivery services out there. Evri is a black hole for your parcels, your money, and your patience. Avoid them if you want any peace of mind because they are the absolute WORST in the industry!
And don't be fooled by their recent rebrand! Just because they changed their name from Hermes to Evri doesn't mean they've improved at all. It's the same poor service, same lack of accountability, and same mess of a company. They didn't fix a single issue – they just slapped on a new name and hoped no one would notice.
Evri is the lowest of the low in delivery services – a pitiful excuse for a company that's utterly rotten at its core. They are, without a doubt, the worst courier imaginable, failing in every possible way with an astounding level of incompetence. Trusting Evri is like throwing your items straight into the trash and expecting them to come out intact. Their existence is an insult to professionalism, and the world would be better off if they closed their doors for good. If Evri handled a rock, they'd probably lose that too. This company is a walking disaster, an abysmal failure, and frankly, they're an embarrassment to the entire delivery industry. Do yourself a favor: NEVER, EVER trust Evri with anything you care about.
This has to be the worst if i could give no stars i would
Friday pm driver knocks on my door "would you take this in for ******* i said no sorry, should have been the end of this but NO later recipient knocks on my door "you took in my packet" no i refused it was my answer
But the driver had taken a pic of HIM holding packet and me at my door then sent text saying left with me this was a blatant lie I WANT AN APOLOGY FROM HIM/EVRI as this caused me great stress being labled a thief, Evri hiding cannot contact by phone (no tracking number) so will not talk to me. I have contacted my legal team and my member of parliment subject to taking possible action against them as the driver was representing Evri, a feel for anybody sending or reciving a packet delivered dy Evri,This company and its under hand tactics has to stop.
I live in block flats issues constantly non delivery by evri say they are delivery company not here there not parcel due last Fri now says delivered to my address last night telephone call says still at depot website says delivered courier driver needs sacked
Firstly Evri I think Evri is good company but your reputation is not enza the robot is useless can't get thou to real person you get the run around good percentage of bad reviews is not your fault but the courier you employ my courier 🤨 GARY puts parcels outside of door and takes picture check it / if stolen headache for the customer receiveing it puts made up reasons in pda not to delivery my parcel was due yesterday 11.30 to 1pm then GARY updated. Pda unable to deliver as he has don previously delivered one parcel across the street I had to go get as I've had stoke was effort now due to Gary I have no tracking no clue where my item is had to click parcel shop in hope he can make it to bottom floor without clicking porky on pda please pass this to ceo first get rid of enza the useless robot / secondly get decent couriers to deliver and give people the opportunity to speak to real people
Firt delivery left outside door live in flats. Second delivery same driver (gary) posted it to main door dwelling across the rd from me third delivery sent pic of entry concole and never asked to be let in. Customer service no reply after two incidents raised robot pish when you try get to talk to someone
Evri have delivered to me on 6 occasions, they chose on all occasions to dump the parcels downstairs (I am 2 floors up in the flats) they never knocked my door or buzzed the entry door they just dumped took a photo and left it there
Three times they were missing 3 times they were resent where I was watching the app closely I rescued 2 of them, all this despite being promised by Evri that it will never happen again they even had words with the driver but no he just dumps them
Looking on the review sites you see lots of similar reports of wrong addresses safe places ignored dumped in the street, the list is huge. Unfortunately, this now means I won't buy from any company that uses Evri as the courier. I did try to get a supplier to give options for delivery, they refused BTW these were orders from Temu and Ali express. I did feel a bit sorry for customer service agents I could sense their frustration I literally spent hours trying to sort the mess out Ali express expect the customer to gather evidence and provide documentation that Evri don't even have I could go on a lot longer, but I think this will give folk enough of an idea of how they perform
Below is a picture of where they dumped all of my parcels, to date I haven't had anything from my last order which makes me £30 odd out of pocket
