Absolutely terrible delivery company. Every single time my parcels are handled by Evri, there are problems. Parcels go missing, deliveries are delayed, tracking information is inaccurate, and customer service is completely useless. I recently had two separate SHEIN orders affected by Evri. The first parcel was supposedly delivered, but it never arrived at the ASDA pickup point I selected. The second order was also a disaster — only two items arrived, while the rest of the parcel disappeared. It honestly feels impossible for Evri to correctly deliver parcels anywhere — not to home addresses, not to pickup points, and not even to parcel lockers. There is always some kind of issue. What makes this even worse is that I ordered these items in advance for my holiday. Now, just days before travelling, I have to waste my time running around shops trying to replace things that should have already been delivered. This level of service is unacceptable. Losing parcels once is bad enough, but twice is beyond ridiculous. Evri has become one of the most unreliable delivery companies I have ever dealt with.
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Evri Reviews Summary
Positive Highlights
- Local couriers are sometimes described as great by reviewers.
- The service offers cheap parcel delivery options.
- Tracking information is provided for parcels.
Negative Highlights
- Parcels frequently go missing or are delivered to the wrong address.
- Customer service is nearly impossible to reach, with unhelpful bots and automated systems.
- Refund claims are slow and often ignored, leaving customers without compensation.
Most commonly discussed topics
The most helpful reviews behind these summaries
Parcel came with only 2 out of the 7 items id paid for. It had been opened and fresh brown tape over the top of the sellers tape, which had clearly been cut with a knife. The seller confirmed that they only use orange branded tape. Evri take no liability, pass the book to someone else to deal with yet you have a thief working amongst you all. Disgusting and the last time ill use the service Now I'll get a comment for damage control saying every customer is important and to call a number, why should it be me chasing you to resolve something that's your fault. You were paid for a service and didn't fulfil your end of the agreement. You should be ringing me!
Pray that you can avoid having to use their customer service. They almost exclusively use bots, which they are attempting to disguise as people from their customer service team. It's a little odd and entirely unhelpful. Queries are never escalated, and their 'customer service team' will create an email paradox by replying to you with the same information despite your requests.
Evri is the most unreliable courier I've dealt with. In the last 2 weeks on 2 separate occasions, the same incompetent driver has failed to deliver my parcels to my address and has dumped them to another house across the road. My house is clearly labelled and this driver could not be bothered to deliver to the right address. I do not recommended Evri.
A parcel I sent nearly 2 months ago disappeared into the Evri ether, I eventually managed to make a claim which was acknowledged with the stipulation that it would be addressed within 28 working days. It is now 40 working days and I have heard nothing. I cannot email customer services because the mailbox is not monitored, the chatbot does not recognise the parcel reference and neither does the automated phone line. I have not been able to speak to a human and I am owed £26 becuase Evri lost the parcel. The company is truly awful. Local couriers are great but the company is not contactable to provide recompense for a terrible service. I will never use them again,
I am poor, but I have tinnitus and sensitive hearing, I needed to splurge all my saved up money on £100 active hearing protection earbuds, so I could hold conversations in loud environments. These earbuds, were shipped all the way from China over a month, and then landed in the hands of Evri once it arrived in the UK. In Evri's hands the package made its way to a local warehouse, mere minutes away from my house. And then out of nowhere said they were sending it back to the sender for no reason and without my consent. I tried to contact their support phone number, and used their ai chat, but both of them simply told me "the package is on the way back to the sender" didnt let me speak or reply and immedietaly hung up. I had no way of contacting them. I had to ask an AI to research for me if their was any way at all to contact them, It found an email. I contacted this email, told them the situation. In a few days they responded. They said they were sorry and asked for the package number, I gave it to them. A week later, they give me a new email saying, "Sorry we lost it, go speak to the people you bought it from you're their problem now, we won't reimburse you or help you in anyway." So now, im £100 downs, with damaged ears, and no idea what to do about any of this. Except do my best to share my horror story with as many people as possible so that people know to avoid this monstrous company lest they meet my same fate.
How on earth has this company got any good feedback is shocking they have misplaced 3 of my parcel in one week when I contacted them they said it been 10 days since you dropped them of at the parcel shop when it only been 4 days this company obviously don't know what they're doing when the parcels was dropped off four days ago and they're telling me that it was dropped off 10 days ago. I can now see why this company has got such a bad name. How can a company lose 3 parcels in one week the tracking number are H0067A*******364 H0067A*******145 H0067A*******884 I can now see why this company has been on tv for there shocking delivery service Got a reply back first of all my name is Jason not Becky you can't even get my name right 2nd of all my number are on the order sent so why have I got to chase you. You phone me and all this reply is. Is a computer generated reply as you read all their feedback. It all basically says the same. It's a reply you get back when they don't care about their customers just to show that they did reply. They have my telephone number so why don't they just phone me directly? To dirt out they mess up 3 parcel all going to different addresses LOST I've gave them the tracking number so they know who I am. They can find out who I am and my details through the tracking number this company is a total joke.so instead of a pointless reply phone me I'm now out the 3 parcel when I will now have to refund the buyers and you still charge me delivery cost on each parcel what YOU LOST I would like a reply from this company to how 3 parcel all been dropped off at portway petrol station what is there drop of point have all gone missing
I sold an item on EBay which was posted to USA in July 2024. I was informed 4 days ago( just under 2 months after sale) that it had not been received.
I was initially past from pillar to post saying that it looked like the parcel was lost but they had to investigate. Then with breakneck speed they rejected my claim because I hadn't informed them within the terms and conditions timescale that it had not been delivered.The buyer had waited the time to tell me and how was he to know that there was a time limit? Then I was told it was my fault as I should have checked the tracking and realised it had gone missing. God forbid a company has the ability to realise themselves that a parcel entrusted to them has gone missing. So now, I am without my goods that have been paid for and the buyer is without his money. I only gave 1 star as I was unable to give none. Unfortunately I will not use this company again. When you do complain all you receive are the generic answers!
And to top it all, a reply from Evri on Trustpilot asked me to get in touch to review what went wrong 🤬
We live on a farm at the end of a long drive every other carrier is able to deliver without a problem Evri consistently say need further information or unable to gain access. I have downloaded there app and put the what three words position in and a picture of the porch. What more can I do. When I complain the best response I get is have your parcel delivered to a parcel shop. I'm paying for delivery to my address so why should I have to do that.
Evri entered fake tracking and someone else's delivery photo. Wasn't even my house and a man with a parcel at his feet which even the seller said wasn't my package from them, no man lives or is at my home. Seller refunded me but eBay did nothing about it. If it states delivered case closed no questions asked. Thank god I never paid a fortune as this was so stressful! Evri need closed down asap. In my photos one is of a genuine Evri delivery. The one with a man with a parcel at his feet I have no idea who or where that is.
Receiving and sending a parcel with Evri is great, but for customer service it is the worst I have ever experienced. I tried contacting the company by phone. Immediately I was asked by an automated voice asking to type in parcel number. I was calling about something else but they kept asking and asking for a parcel number. Eventually they ended the phone call. I tried to contact them by email but couldn't find an email address. I tried to use the Live Chat function but again talking to a robot asking for a parcel number constantly but they eventually ended the chat. I don't know why these companies cannot understand we are not always trying to get information about a parcel, it can be something else. I really wish companies could hire human beings to ANSWER the phone.
Two parcels sent on two occasions to the same address. Both lost. Both not investigated. No call back option from Evri, no response from Claire auto it, and an automated phone number that gets you no further than I'm sorry.
Well I am not I've issued you a court summons plus costs for H0067A*******561
What a faceless budget operation no wonder you've changed name three times in fifteen years.
Don't bother to send an automated reply with please contact us on *******5456 I'd have more response phoning the talking clock.
Carl Lyon, Martijn de Lange and Chris Ashworth how do you sleep at night? Shame on you.
Dave Miles
My item I posted has been lost and damaged. There is absolutely no way you can speak to a human. They eventually sent me a link to make claim - the page doesn't even work so I can't do that. The automated chat is next to worthless. Im waiting for a refund before I go to Trading Standards and Small Claims court.
They really need a negative score on these review sites.
Shocking company. They lost one of our boxes and theres no one there to help. Their driver didn't drop off all the boxes and has what I can only assume stolen it.
All their boxes are marked and you can't tell me it can't be found?
They know who delivered it. The box was full of personal items.
DO NOT USE evri as they steal your possessions.
They should be removed from doing any business absolutely horrid customer support, the delivery guys love to steal parcels and not is there to support, I straight up don't buy from sellers who use evri, lost £300 today bcoz of their $#*!ty illiterate drivers who think recycling bin is safe spot, doesn't knock door even though everyone is at home, i see on the app that the parcel is dumped on my recycling bon and then instantly I go and see it to be not there
Never have i wanted a company to go into liquidation more!
Total scam, no delivery no customer contact
Last 4 parcels sent back to sender
Do not use
If I could give no stars I would. Why is the courier delivering items at 5.03am, 3.56am and other times such as this. Why are all the packages left outside the communal building. I am disabled, i cannot carry things or move things. I fell trying to navigate the packages inside the building. Delivering items at such an early hour is unacceptable and dumping packages where anyone can take them is unacceptable. Being disabled more care should be taken with my deliveries. I am appalled at the service from Evri
Ref: H0047D*******114
The issue that I have experienced was: Package was meant to be returned and was collected but never returned. Paid £4.99 and despite untold emails - they said TODAY 19/7/2024 (3 weeks later) that the issue was to be addressed with Zig Zag!
It occurred on: 28/06/2024
This meant that Spend weeks trying to resolve this
Refund and compensation IS REQUIRED and not palming it off on Zig Zag.
Yet again been waiting for a delivery via evri for 2 weeks only to have a false delivery to a random abandoned building in my area. When this was reported the driver then "attempted" re delivery by taking a picture of a damaged and then hastily repaired package in the back of a van with other parcels visible. I am seriously in need of this package for my son who has disabilities. This driver is a lazy good for nothing thief which gives those who are damn good at their job a bad name. It's always this driver in my area and it doesn't matter where the package is sent from, he repeatedly opens them, takes stuff and dumps packages all over the town, even on top of public bins! Every time I've complained and had investigations done and even contacted the police over this I end up getting a ban by evri for a year on all my deliveries, so they get immediately returned to sender. I know their cheap for businesses to use but they're cheap for a reason! Don't throw money away and cause your business a bad reputation by using evri or their associated companies. I will now be avoiding all businesses that use evri, and I will cancel any orders if I discover they are being used.
Having ordered various items from various places I have only ever had problems with Hermes/Evri. One expensive and irreplaceable Christmas present apparently sprouted legs and vanished. 2 Dinner Services sent at separate times arrived totally smashed to bits with one parcel having two muddy footprints indented into the box. A third parcel which included several small items and a 15kg bag of animal food just got lost (or as I say it sprouted legs and walked away). As for delivery dates and times - why bother - they nearly always change the date saying 'no one was in so we couldn't deliver it' even though I wait in whenever a delivery is due. They then state a next day delivery - which doesn't happen or you just get a message to say the parcel has been lost (a lot of sprouting legs about)! I am now going to order online when I know for sure Evri will not have anything to do with my deliveries. They need a MINUS 100% review as I am sure many people would use it.
Who are Theses Morons. 2 hours late,Doesn't knock or ring and Claims to have left it in an out building that we don't have. NO they left it on our front door step and it's been stolen.First pic, Couriers picture of our " Out Building ". Other pictures Street view.! See any out Buildings..
I have had countless notifications from Evri - either to deliver or couldn't deliver. I am still waiting for a ream of paper which Printerinks were not happy to refund to me, in case Evri actually delivered it.
Still waiting - for both!
Shocking service. No update in the delivery status for 3 days (3 days after the original quoted delivery date).
No help from the completely mis-titled customer service team. Just automated responses and dishonest copy-pasta platitudes. It's impossible to make contact with a human who can actually provide some answers and the awful chatbot just keeps going round in circles with the same lies.
I have used many delivery services but this one I like the most of all.
First of all, everything is super cheap, comparing Every to other delivery services, here is the cheapest price for sending prices whatever direction you need.
Secondly, they do everything quickly, sometimes, ofc, because of unforeseen circumstances there are delays, but they are minsicule. I have never been mad at them for holding on the delivery for a while or stuff like that.
So, it's cool.
We should have had a delivery 16th May, never arrived saying couldn't find the address. Funny that when our sat nav find it no problem and friends who have never been here before can find it. We can't speak to a human, utter disgrace.
Email staes parcel to be collected on 15/5/24. Also states that I will receive a tracking number and a time slot in a second email. Neither of thses things happen. Parcel not collected. Unable to contact Evri as I do not have a tracking number because they have not sent the second email. No facility to speak to a human by phone.in order to sort the problem.
This is the worse courier company in the world bar none. They delivered my parcel to the wrong address, told me to go get it - when I couldn't get it back they said to file a claim with the retailer - it wasn't from a retailer. The endless loop of generic emails, chatbot automated replies, bounced about useless and helpless call centre agents with no customer service help or back up you are as well righting off your valuables people - shocking really really shocking and without recourse.
