Evolve Vacation RentalReviews 1,238

At approximately 04:30 local time on January 2nd, 2023 a member of our group was awakened by a squirrel running over his bed in our rental in Bessemer MI>. This caused a general stir and lack of sleep in the rest of our group. Once everyone was up and about at approximately 05:30 it was decided to pack up and leave this property. Squirrels can carry rabies and we decided not to test our luck with that. In looking for my temporarily misplaced car keys, I removed a cushion from the love seat in the living room where I found evidence that the squirrel (or squirrels) had been in this house previously. There was shredded paper, a leaf and a maple tree seed pod under the cushion. These things do not naturually occur in love seats. I feel we are owed a refund for two nights as we considered the house unsafe. Evolve returned less than 1 night's rental. They said I did not provide "documentation". At 4:30 AM, in a house with a squirrel in it, who thinks to take pictures?

Our experience with Evolve was bad from start to finish. Melody was our host contact and she was unresponsive, never addressed any of our concerns and then messaged me with disgusting things. I will never, ever use this company again.

In my entire time with Evolve I haven't received a call or gotten anyone on Athena phone once. The customer service team is incompetent and not made of problem solvers (one time they applied a unique guest access code to every existing reservation.) Their rate system had to be overridden manually so that I wasn't losing money or charging less than an empty RV in the neighborhood. All the calls from guests and all the coordination fell on my shoulders. As far as I can tell Evolve does nothing but get in between the owner and Airbnb in order to collect a fee. I'm sure there are great property management services out there, it Evolve is not one of them. They are an expensive and poorly run middle man who passes all the responsibility for a property right along to the owner. I'll keep my money and continue doing all the work until one of the other management companies opens my city.

My wife and I rented this property for a weekend in December 2022.

We woke up on Saturday to the house having dropped to 65 from 72 (it was in the low 20's outside). The guest contact came to the house and explained that the house had a heat pump and we needed to be patient. He never tsolved the issue of the dropping thermostat and it dropped into the 60's several other times. Most frustrating and dishonest; there was no dishwasher or outside grill despite the home being advertised as including them. Why would we want to grill when it's 20 degrees out? Because my wife and I had purchased over $100 worth of groceries to make home cooked meals. When we went to cook on Sunday, we discovered that the cooktop didn't work and went looking for the advertised (and invisible) outside grill. We texted and called the guest contact; however he never responded. The result, over $100 worth of wasted food and much more spent on meals.

The stay was disappointing enough but Evolve's absolutely uncaring approach is what has me sharing this. When contacting them about our frustrations, they said they will look for a settlement that will be fair to both parties. They asked for documentation. I was able to provide screenshots of my texts and calls to the guest contact that didn't respond. I wasn't able to provide pictures of a dishwasher and grill that didn't exist. Their very caring resolution: A $100 refund to be used towards another Evolve rental that I had to choose over the next 7 days; they seemed to amend this since my bank account has now been credited.

The final insult is that once they provided the "resolution" I said I'd be writing a detailed review. Not surprisingly, when I went on to my account to review my stay, the link is disabled.

This is a terrible company and I hope by posting this review, I can protect others from having similar experiences with Evolve.

Booked through Booking.com. The addtional "$171.00 Cleaning Fee" was hidden in the price quote online. I had to cancel due to blizzard, but am still expected to pay the "Cleaning Fee"? Besides this, the contact person was not helpful and the Evolve Vacation Rental was far less helpful. They basically said, $#*! happens!

Sewer backup in 1/2 of the house. But evolve advertises that they "fully vet" their properties for a great experience. Try to call them? Hah. You get cut off. Try to Email them? Ha. No responses.

I have been an owner Dealing with evolve vacation rental. First of all I have never experienced such poor customer service and poor communication. During the pandemic I lost some reservations due to cancelations. Evolve never gave me any warning and simply debited my account without any notice. In addition I've had Evolve book people with fraudulent credit cards and debit my account without any notice. From the beginning they lied to me about how much my property would rent for. Originally they said I could get $500 a night for a 7 bedroom 5000 ft² house. In the end I got $250 a night Their damage insurance coverage is a joke. I have claims that have never been paid on. They give stupid excuses or flat out lie to me. This is a terrible company I would never recommend to anyone. Avoid this company at all costs.

Evolve is a horrible company who does not care about the safety of its residents. We realized that our listing said "no pets" 24 hours before we arrived. We messaged Evolve and let them know if it was going to be an issue we would cancel and find somewhere else. We didn't get a response for 72 hours. When we did get a response they let us know the owner was willing to let us pay a $400 fee, which we paid. Then Evolve called and told us the owner was going to show up and evict us. This is all after we show up to our Airbnb and quickly realize it was complete false advertisement. The floors are seriously dangerous because there are exposed tack strips, nails and staples. There are exposed wires and holes in the walls throughout the property. The dishwasher does not work and that was not disclosed to us at all. I could go on and on for days about how dangerous this property is, but to save you time, DO NOT RENT FROM EVOLVE!

If you are an owner and plan to rent your property don't waste your time with Evolve. They do not listen to you, they have no concept of what place rent for and do not respond to your questions when presented to them. They use Airbnb and Vrbo to rent your property. Just do it yourself directly and cut this joke of a company out of it. Don't believe me just look at all the super bad reviews they get.

I booked a vacation location for August and had absolutely no problems through the whole process. The booking was seamless, the contact person was on point, the lodging was so very right for me, and the customer service was very easy. I was on the rivers edge for 4 days and could not have been happier. Some food was there when I arrived, provided by the contact person, and it was delicious. I plan on scheduling again through this company, when my schedule allows. A huge fan!

We used Evolve for almost 6 months on a high end condo in Myrtle beach and they fought us on rates, gave us a work crew which damaged our unit, and their promises to fix issues never materialize. Every problem you get a different Owner care agent and they all seem to be incompetent. I would never use them again.
We got less than 1/3 of the booking revenue they said to expect. Owners beware.

We booked a home for a golf trip. During the trip a chair fell apart while my wife was sitting in it. The chair had been previously repaired, as we found wood glue slathered all over the bottom of the chair. Evolve has GHOSTED us after we let them know of our findings. Multiple emails over a 3 week span and no responses. Avoid this company and all of their rentals. They are CROOKS.

Rental property had bed bugs (confirmed by Urgent Care visit while still at the rental property). Contacted Host and EVOLVE immediately. Evolve seemed unconcerned and said they would send someone out to inspect the property. They NEVER sent anyone, CEASED communicating with me and told AirBnB that the case was "resolved and closed". I HIGHLY RECOMMEND NOT DOING BUSINESS WITH THE UNREPUTABLE COMPANY - the following is cut and pasted right from their listing:

Learn more about the host, Evolve.
Hosted by Evolve
Joined in March 2017
17,719 Reviews
Hi! We're Evolve, the hospitality team that helps you rest easy when you rent a private, professionally cleaned home from us.

We promise your rental will be clean, safe, and true to what you saw on Airbnb or we'll make it right. Check-ins are always smooth, and we're here 24/7 to answer any questions or help you find the perfect property.
During your stay
Evolve makes it easy to find and book properties you'll never want to leave. You can relax knowing that our properties will always be ready for you and that we'll answer the phone 24/7. Even better, if anything is off about your stay, we'll make it right. You can count on our homes and our people to make you feel welcome--because we know what vacation means to you.

THEY ARE LIARS LIARS LIARS LIARS. DO NOT BOOK WITH ANY PROPERTY THEY LIST!
RENTERS BEWARE!

I reported an issue to Evolve with 20+ bug bites I received while sitting on the couch of the rental they manage. I got suspicious when I first arrived at the property only to find the elderly couple that owned the home cleaning it! Evolve is unresponsive and have not remedied the situation after 3 weeks now. My skin itched, burned and swelled so bad that I could not sleep and just got up and left the property at 6am. I travel a lot, but will never rent a property from Evolve Vacation Rental Management again. The picture of my arm is after 3 weeks time.

This company basically stole $4000. 00 from me. I expected a clean, safe, guest ready home but what I received was a roach infested, cobweb covered, coffee maker making mold and mildew, dirty pool, and bed that still had the last tenant's underwear under the cover amongst a pile of human hair. I do not mean the top of a human head hair but yes down there. Completely disgusting. I followed all the rules by calling the locals first that maintained the home only to be accused of bringing the filth with me. They told me they would not come and clean it. I then called Evolve and the personnel there avoided me like the plague. I had to purchase separate accommodations at a nearby hotel which was not the vacation I had been dreaming about for months. I have photos of the dead $#*! roaches in the cabinet in the supposedly cleaned dishes. The coffee makers, the cobwebs, and everything else I have stated here. Worst most expensive room and board. I paid $4000. 00 for 9 hours in the house because I did not arrive until late. Thanks for the horrible experience and the unhelpful owners of rental. Thanks for the staff at Evolve, Kurt, Eric B, Jenn, and all the others I spare to mention here thank kept my money even though the pictures speak mountains of information.

Trusting Evolve to manage my vacation rental was a huge mistake. The owner support is beyond incompetent. There's zero protection or support when guest damage your property. Evolve says you're protected up to $3k for damages but consequently Evolve makes it so difficult to proof your claim, and the run around, I just gave up and took the lost. Further, Evolve has such a small foot print in the vacation rental market, Evolve depends on ABNB and VRBO for your rentals. So, use ABNB or VRBO to list your property. These organizations have a much better infrastructure and owner support departments. At the end of the day, avoid Evolve like you would the plague. My personal unsupported lost is over $6,000. My involvement with Evolve has been 2 seasons equaling 8 months. My property only rents during the warm months due to its location in the mountains of PA. Look for a local management company if you can. I have and the smaller management organizations have the same access through the 2 giants in the vacation rental market or go with the 2 giants in the business to maximize your profit's, limit your damage lost, and get the owner support we property owners desperately need. Whatever you decide avoid Evolve like the plague. It was a horrible experience.

I had never had an bnb and they made it simple and easy with great communication during onboarding and now whenever I need them. I recommend them.

Rented a place for a week thru Evolve. ******* The Granada, Dunellon, Fl Around $2800. Pictures were decent. When we arrived the home was in a bad poor neighborhood. Entrance to home looked. Like it has not been cleaned in years. We enter the home and it smelled like old mold. To make a long story short. The furniture was very old and dingy. Linen looked like it has been there for years. Old. Pots and pans. Rusted appliances. Broken glass, Bad Bad plumbing. The home had bot been cleaned in a months. If your going to Rent. Clean the drawers, the closets, The BBQ grill. Repalce the old. Old. Pillows. Get decent sheets and towels. This lady is a slumlord. Do not rent thru Evolve and VRBO for this. Property.

Do not use this property management company. We were specifically told on the phone that there was no contract and we could leave the company anytime if were not satisfied. Ha! We were trapped.

We have used Evolve to market our camp for one year now. So far we have not had any issues. However, most of our renters have come through VRBO. We like to maintain our property ourselves and we don't rely on Evolve to do that. We are in the New Hampshire area and they are based in Colorado. We hired Vacasa the first summer. They are great if you need a full service property management company. If our renters are in need of assistance we are available to get the job done.