Evolve Vacation RentalReviews 1,238

I rented a house through Evolve (via VRBO) and upon arrival, found the house infested with fleas. I spoke with the local property manager (as directed by Evolve) and the property manager tried to treat it but was unable to get the infestation removed quickly. She agreed that we should not stay there and should be refunded, but told me I had to work with Evolve because they managed the rental. I contacted Evolve five times and have not received a response or a refund. The $5000 property was disgusting and Evolve's customer service is non-existent. I do not recommend, and also advise people to be careful when booking via VRBO, to be sure they aren't a front for Evolve.

I recently had an unfortunate experience with Evolve, and I feel compelled to share my disappointment. Initially, I was enticed by their promises and the fantastic services they claimed to offer. However, my encounter with them turned out to be a major letdown. Here's why:

Firstly, Evolves sales rep was extremely persuasive in selling me their services. They painted a picture of professionalism, efficiency, and exceptional results. They made grandiose claims about their ability to deliver exactly what I needed, assuring me that my expectations would be not just met, but exceeded. It was hard not to get excited about the possibilities they presented.

However, as soon as I made the commitment and signed up for their services, things took a turn for the worse. Communication became sporadic and unresponsive. I would have to go through the general line to be able to communicate with an operator that would then pass a message a long to someone on the team. A few days later I would receive an email from the team member. Upon requesting a call I was told to call the main line again. It was incredibly frustrating to reach out to them for updates or clarification on the process, only to be met with radio silence or delayed responses that lacked any substantial information. It seemed like once they had secured my payment, their interest in providing quality customer service vanished.

Even more disappointing was their failure to deliver on any of the promises made during the sales pitch. The results were far from what was advertised, and it felt like I had wasted both my time and money. The quality of the service was lackluster, and it was clear that they had not put in the effort or expertise they had initially claimed. This experience left me feeling cheated and regretful for putting my trust in Evolve.

To add insult to injury, when I attempted to end the contract they decided to charge me a $250 fee for ending before giving them 90 days of attempting to rent our home out.

In conclusion, my encounter with Evolve was a frustrating and disheartening experience. They sold me on their services with great enthusiasm, only to fall short on every promise made. From the lack of communication to the poor quality of their work and the absence of any genuine effort to rectify the situation, I cannot recommend this company to anyone seeking reliable and trustworthy services. Save yourself the disappointment and explore other options that prioritize customer satisfaction and live up to their commitments.

Rented a property in Flagstaff to visit and stay with family, wanted to make sure that the property had central a/c as we have young children and an expecting mother in our party show up to the rental unit and the "play house" in the backyard was rotting away and the central a/c unit just did not exist. Absolutely uninhabitable for our group, the evolve contacts response "Yeah looks like that was wrong, sorry about that" absolute scam site.

I booked this place under the assumption they had a pool (noted public pool) I took that to mean the pool was at the location...only to find out it's 5 minutes away. Tried to cancel for full refund and refused. I could not stay there as we needed a pool 90 degree temps. Don't make the same $300.00 mistake! Awful customer service. Airbnb said it was noted as a public pool and they couldn't help.

Garbage company running a bidding scheme for rentals, listed same properties with mutliple prices and then cancelled our reservation. Horrible company

We are so unhappy with evolve. They will not market you unless you lower your price. We love our home and don't want it trashed. Be careful. They will not do what they say.

We stayed here with another family which worked well. One family was upstairs and the other was downstairs. The stairs are little steep and tight so be careful to not hit your head. Otherwise it was amazing. Outside was beautiful and we loved the outdoor seating and patio lights

They were very responsive, timely, courteous and easy to work with! I'd recommend Evolve to anyone in the future.

We recently stayed in a VRBO property that Evolve managed, and we had a wonderful experience. The emails after booking were prompt and very detailed, and the property and process for check-in/check-out/accessing amenities/issues went exactly as outlined. Would recommend Evolve to any property owner.

My experience with Evolve has all been favorable. I was able to book my VRBO easily and felt confident that my information was protected.

Nice town house located convenient to castle Haynes and close to Wilmington. The town house was clean and stocked mostly well. The beds were comfortable and the tv/ couch were nice. My only issues were the fact that someone else's dirty shoes and clothes/underwear were left in the washer/dryer area. The washer smelled very bad and I know they knew it was a problem as there were a lot of boxes of washing machine cleaner. There was not enough coffee pods for the number of guests and days we stayed to have one cup per day. That should be standard. I would recommend it and would stay again.

My stay was really great but what made everything so much easier was working with evolve to book my vacation. Everything was smooth I liked the option to pay a portion while booking and the rest in two weeks.

Wish I found this site years ago. Their prices are lower than Vrbo and much easier to book. Made my last 2 bookings so easy! The condo we rented was spotless! Its great to be able to read reviews from others that stayed in the properties because photos can be deceiving online. Always read them and look at the home from GoogleStreet if possible to see the neighboring homes. Ive recommended Evolve to all my friends.

DO NOT SIGN UP!
With Evolve Vacation Rental *******@EvolveVR https://evolve.com

HORRIBLE customer service, rental insurance is a scam, fees change for renters constantly. Renters & owners get screwed!

Mismanaged fees and rates all 5 yrs!

Rented to minors who had parties, allowed pets and smoking against our wishes.

Underbooked our season this year only 1/2 the nights of the past 3 years.
Underperformance on rates of more than $100/per night on our whole season this year as well!

THE WORST!
YET,
They stand by the "dynamic pricing" and "review team's" adjustments on performance...

As the "performance" and "success" teams both told me!

Tried to call the manager/owner for resolution, no return call. (2 months)

I reserved a listing for 3nights. The site says air condition listed under the second amenity. I received an email the day before i'm supposed to go, Stating no air condition. I immediately emailed and said I have to cancel because I am very hot natured. After seven phone calls for the last five days, being left on hold multiple times for long periods of time, transferred repeatedly, being told to contact this person only to be told by that person they can't help me etc etc I am told I will not receive a refund. False advertisement as I took pictures of what the site says still says under the amenities IT SAYS IT HAS AIR CONDITIONING
Yet they still will not honor their mistake and give my $400 back.