Evolve Vacation RentalReviews 1,242

I have found Evolve to be supportive and responsive. My concern is a lack of focus on bottom line performance. If a property isn't making money Evolve needs to step up and help identify what must change to produce financial success. While it is ultimately the owner's problem, Evolve needs to participate in finding the solution. If a property can't turn a profit then it will eventually fail completely.

I have had a phenomenal experience thus far,with Evolve. We listed our property in September 2023. Since then we are staying booked and making money.

Easy to use app and good communication. Evolve helps me keep my calendar in order and easy to read.

From the first phone call I was given clear and concise information, and even when I had further questions on a follow up call, Evolve found and sent the data I asked for.
They provided step by step instructions on setting up my rental from the Township licensing (aka necessary paperwork), all the way through to staging and photographing the home.
I was a bit doubtful of their dynamic pricing, however I decided to start with it and wow it works! My home has been rented almost fully right from the start! (With zero effort on my part!)
Also, you are given continual updates and reminders of upcoming bookings, and notice when your payouts are remitted. Evolve really does all the work in that respect. It is also very easy to book off days/weeks/months for yourself as owner. Their site is very easy to use.
All in all I am thrilled with my experience with Evolve.

We like Evolve for the fact that they take care of all the booking headache for us. This past summer Evolve kept our property very well booked! They have the most simple app that puts all the different booking sources in one easy to see calendar!

My issue was that my property was not showing up on AirBnB and not even on Evolve's site due to issues with the filters people use to search for properties. Ritha fixed the problem with AirBnB and Evolve's site, but my property does not show up on VRBO's site regardless of the filters used. I searched using the filters that most people use to find a property and my property does not appear. I've had guests stay with me before that used VRBO, but now they won't be able to view my property. I'm losing bookings because of this. THIS IS THE THIRD TIME I'VE HAD TO CONTACT EVOLVE ON THE SAME ISSUE. I WANT THIS FIXED NOW!

I booked a stay for Thanksgiving week at a place that was in the perfect location and had the perfect space for us and paid a pet deposit for our dog. We has used Evolve once before and didn't have a lot of communication with them, but we also didn't encounter any negatives. I received all the text messages/emails/etc. That indicated that my stay would be happening (including the morning before we were to arrive, this will be important.) At 4:38 pm the day before we were to arrive I received a call from "Brandon" saying that they made a mistake and didn't check to make sure the homeowner had the necessary licenses to run the short term rental so they were cancelling my reservation "with apologies and a full refund". They also emailed me with some alternatives that were NOT pet-friendly and were way more expensive than what I had paid originally.
Frustrated, I called to explain that this was the busiest week of the year for travel and to cancel EOB the day before check-in was a dirty trick. If they really didn't know until that moment that the reservation wasn't going to be fulfilled, it presents even more questions. If they did, that's a whole different set of questions. In the end, I did get a refund (hopefully, it still has not come through yet,) but no other help in finding accommodation or compensation for again, the busiest travel week of the year. It's a shame because the home was beautiful and would have been a regular spot for us as we travel to that area frequently, but now I will not use a home through Evolve again.

Evolve has a very simple platform to access and manage your rentals. Their team over communicates and they are excellent to work with. While you cannot prevent challenges with your guests, Evolve makes the process easy.

Easy to work with helpful and friendly staff always resolve whatever it is I call them about

Being there for your guest showing that you care and make sure they get everything that they need at all times

Customer spent 14 mins in house and declined to stay. No cancel fee or even cleaning fee

I have only been an Evolve client for 5 months but in this short time I have been very satisfied with their service. We had an issue with a renter who wasn't satisfied with the resolution to a problem and Evolve handled the situation very professionally and in a timely manner.

So far I have always had a good experience with Evolve.

I believe we are not charging enough for the amount of guests using our home each time. These large groups, up to 15 people, are renting for short periods of time and in spending half of my earnings on the cleaning fee.

I called Evolve to ask about my rates.everything was explained to me in detail & a decision was made to raise my rate.

Our cabin had some damage to the tub/shower unit. I immediately reached out to the claims division, and filed my claim. David handled the claim with great knowledge and expertise and with quick turn around.

So far the best. Any time I have an issue I call you.

I was asking to get new photos of the new deck I added to my property.