Evolve Vacation RentalReviews 1,242

When I wrote my business plan, I researched many vacation rental partners. After interviewing all of them, I chose Evolve. My intention was to use them for a year and then make a go on my own. After year one, the reality was that Evolve made my business easy and seamless. Allowing me the time to concentrate on creating the best experience for my guests. I'm closing in on year five.

I was a little skeptical at first by dealing with a company. I had no prior experience with, but I must say that it turned out really great. I live in Florida. My house is in New York, and everything is taken care of if I need it. I had a plumbing problem, and it was taken care of and a very reasonable price, so I felt that Evolve is a fair and professional company to get involved with if you have a vacation rental and you don't live close it

Evolve listens - because Evolve has real people who talk on the phone. My housekeeper had a problem with a guest which I reported to Evolve. They quickly assessed and addressed the problem very satisfactorily.

I'm very happy overall. Good communications, good marketing and good staff.

Evolve takes care of the basic things one would expect from a vacation property manager but I feel they could do better when it comes to bringing in guests on their own website (versus other vacation rental websites) and vetting/providing service providers' (e.g. Cleaning, mowing, maintenance) names/agencies to property owners.

Everything has been good. My only issue is I have had several very excellent Guests, we would like to give them excellent reviews. How do we do this?
Also, where can we see the reviews our guests leave for us, and if they do not leave a review, how do we solicit one?

You always have the best advice and adjust my listing to my needs and wishes.

I needed to be contacted by our guest when they had an issue with the water problem

With several questions on the administrative end of our vacation rental property, Evolve staff was very prompt in responding.

Totally unprofessional. I booked 2 months in advance and they cancelled my reservation without warning saying that there was a "scheduling conflict." They require full payment up front and the policy is that I wouldn't have gotten a full refund upon cancelling after 48 hours or something of making the reservation, yet they'll will cancel the reservation on me with zero notice and zero consequence. On top of that, they hold on to my $800+ for 30 days interest free while I am left to find a new place for my vacation that I've planned with other family members that have reservations at other places nearby without the benefit of more availability and the lower pricing available when I booked 2 months in advance. Now I am left to find a more expensive place in a location apart from my other family members who have booked other places. Terrible customer service with no regard to their customers and the inconvenience they cause.

Evolve is supportive much more so than other property managers that I have worked with. There is always someone available for my questions and they have been pleasant to work with. I'm probably most grate4ful for the accounting. The updates and constant reminders about guest arrival and departure dates are also very much appreciated.

We listed our home with Evolve for 5 years. The customer service was typically subpar and occasionally horrendous. We stayed with them to keep our AirBnB reviews and for their damage reimbursement policy. In 2023 they made changes to the reimbursement policy that basically made it worthless to us. At the same time, they laid off so many workers that customer service was nonexistent.

The toilet seat was broken, the headboard fell off the wall while sleeping, broken window blinds. No paper towels or tissues supplied. The inside lighting is so poor it was hard to read and felt very sterile like a hospital.
The furniture was decent (besides the headboard) and the room was clean.

My property is in a rural neighborhood and I didn't think that I would have a lot of occupancy but I have been pleasantly surprised! I have had about two weeks of occupancy each month. I am very pleased with Evolve.

Keeps us up to date on what is happening with Evolve and any changes. Easy for us to use.always get a quick response to any questions we may have.

I was told that Evolve had tools and marketing strategies that would get my property booked during the off season. The professional pictures and listing Evolve did were very good but we didn't get a single listing during the 90-day trial period. We also wanted help finding a housekeeping service. The Evolve representitive I spoke with was under by 50% on his estimate of what their partner cleaners would charge. We tried one overpriced partner who did such a poor and incomplete job that we asked her crew to come back out and finish. They completed the job but she fired us. We called the only other partner on the list that was in our area and were told that they were not taking new properties in our location.

My unit has been consistently occupied with vacation rentals since it was first posted. The renters are adequately screened and I have had no problems.

The staff I speak with are always kind, considerate, patient and well informed. They take the time to answer my questions in a respectful and knowledgeable manner. My property is consistently booked and I am grateful for their diligence and competency in this area. They provide support as needed and advice when asked. I am extremely pleased with their service and highly recommend them.

EVOLVE handles all scheduling and deposits directly to your bank. Would appreciate more advertising.
They send professional photographer to take pictures of your rental inside and out! Very easy and a positive experience.