On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Evolve Team,
Are very professional and communication are very good.
Account update very accurate.
Management and marketing are superior
Evolve is easy to work with and very responsive. I would use them on other properties in the future.
Been using evolve/vrbo for over 8 years with multiple rentals with thousands of dollars with no issues. These moose management folks check in requirements were beyond-intrusive, very annoying,, and downright unnecessary.for someone who has used the product many times and has a long track record with evolve/vrbo. I had to send my passport a picture of myself addresses e mails and names of all my guest on and on. I will Never use any service associated with this management company again. In fact I may never use evolve again!
Communication was very timely and helpful leading up to and throughout the rental experience. There were no surprises, which was comforting. Would definitely recommend.
We had an amazing experience in the house rental in Cincinnati. The property manager was amazing, answered emails immediately, was very helpful etc. Will definitely rent with Evolve again!
No response to emails. Door locks unacceptable, weren't made aware of issue until I called directly about parking permit. Several blinds on floor behind TV, shower door badly bent and fell off while attempting to use. Transition pieces not attached, 2 can openers both broken and unusable. Needs updating and replacement pieces in kitchen as baking sheets rather disgusting looking.
The house was just great. It met all of our needs for a family Thanksgiving gathering. We would certainly consider renting it again next year.
Staff was incredibly rude and unhelpful
Unfortunately there was an emergency in a different room, and security didn't know how to call 911
Made that room call for themselves
Said wasnt their responsibility
WTF?
Heads up... hotel WILL CHARGE U To STAY THERE. It's not listed anywhere just get that surprise when checking in
The owner of our unit was very nice and helpful. She was displeased with the staffing as well. To point she needed to speak to them.
Last night there found out why cable wasn't working whole week. Staff had unplugged it and noone knew how to connect it back
So no AC BECAUSE ENTIRE HOTEL for the whole week too, UNIT WASNT WORKING! Staff wouldn't answer and questions
They suck
Right on the beach... pretty interior... only connivence store within couple miles is located directly across the street.
Used that store a lot lol
6/10
We had a great time gathering with family for Thanksgiving in this beautiful home. The view of the misty lake in the mornings set the tone for a peaceful and relaxing time! I highly recommend this location and will definitely stay here again next time we are in town.
3 grandchildren, son, & my husband & I traveled for family gathering. We enjoyed hanging out and playing games. Having kitchen with snacks available was key to comfort. Beautiful setting on the lake.
Booking was a dream- We even needed to change our reservation and they made it quick and painless! Highly recommend booking through Evolve!
The home was very spacious for our group. The bonus/entertainment rooms downstairs were a huge plus for the 4 grandkids. The home was very well equipped from the kitchen to the linens. Would book this home again. The only negative I have- and I sure hope y'all can improve on this- the communication between the renter and you is lacking. With VRBO, Airbnb and other smaller rental companies, communication is immediate! With Evolve, that part is not good, enough so that I will try to stay clear from booking through Evolve again.
Thanks,
Kim
They will call you for any little issue then basically give the guest staying at your property a 50% discount for any little issue
Hi Mike - we're sorry to hear this has been your experience and would like to provide some context on our resolutions process. We do our very best to find a fair and reasonable solution to any reported issue by considering the perspective and documentation submitted by both the guests and the owners. While it is our mutual goal to provide a 5-star experience for guests, it is also Evolve's responsibility to create a stress-free experience for owners, and we are disappointed to hear that we have fell short of this in our partnership. If you continue to experience these frustrations, please feel free to reach out to us directly on any of our social media accounts. We'd love the opportunity to connect further and offer our support to ensure a successful and satisfactory partnership moving forward.
I've had a disappointing experience with the property management service for my Lake Tahoe rental over the past year. Despite hiring them to manage guest interactions, they frequently redirected guest inquiries to me, leaving me to manage the property. The local service company they recommended was often unavailable to assist guests, leading to further complications.
Shockingly, I discovered that our listing had been removed from Airbnb, which went unnoticed for months until a friend pointed it out. My attempts to resolve this with the management service were met with a month-long silence, only breaking after persistent calls and documented emails from my side. Even then, they failed to reinstate the listing on Airbnb, offering the weak consolation that it was still on VRBO and their own website.
This series of mismanagements has resulted in significant revenue loss, compelling me to seek a more reliable management company. Overall, my experience has been extremely unsatisfactory and far below my expected professional standard.
Hi Junaid - we sincerely appreciate you taking the time to share about your experience with us and are very sorry to learn that it has been anything less than satisfactory. You are correct that we redirect guests to connect with either the homeowner or guest contact. While we are happy to provide as much information as possible, we are unable to answer some questions that require "boots-on-the-ground" assistance, and therefore strongly encourage owners to have a strong relationship with their provider if this is not a task they wish to handle themselves. However, we are very sorry to hear that the recommended service provider was not a good fit. Additionally, we are disappointed to learn of the issue you experienced with your listing distributions as well as your frustrations with the support you received and will be sharing your review with our team for further discussion on how we can improve the way in which we address such concerns moving forward. We understand our services are not the perfect fit for all homeowners and do appreciate the opportunity we had to work together. We wish you all the best moving forward.
This company are scammers and they won't pay for the property damage. Refused to pay for damages and just keep playing games to not reimburse me for the damage that was done by the tents. And they are very cheap I canceled my account with them because I can't trust them anymore with my property
Hi Mean - thank you for taking the time to leave us a review. We're disappointed to learn that you are no longer partnered with Evolve and are sorry to hear of any frustrations with damage claims that may have contributed to this decision. While we are more than happy to always work with owners to settle damage reimbursements, there are certain steps our team must take in order to approve a reimbursement request, similar to an insurance company. If you have any outstanding claims that you would like assistance with, please feel free to reach out to us directly on our social media channels and our team is happy to look further into your case. We appreciate your feedback as well as the opportunity to work together and wish you the very best moving forward.
DO NOT USE Evolve!They use your property to make them rich. I signed up for a service with them on 08/2023. They set up a rate without my approval, when I saw $175 per night, they did not include county tax. Only the clean fee, and after paying to evolve not even enough to pay the utility bill. I was really shocked, this is a $1.5m townhome, 2 blocks to the beach, the long term lease $6000 a month. They have my credit card and checking account on file, one day a guest was complaining, and they took my money from my bank account and refunded it to the guest without my permission!I called my bank and made disputed, after that, evolve was holding my funds from other booking, they do not want payout to my account, many times calls and emails finally they deducted amount $631 from my payout. That was 3 nights, my neighborhood rate, average $350 per night. They will steal your money.This is Sissy from San Diego.
Hi Sissy - thank you for taking the time to leave us a review. We're disappointed to read about your experience as it is not reflective of the service we aim to provide to homeowners. Regarding your concerns with nightly rates, we are very sorry to hear that the starting rate was lower than your preferred rate. We hope you've had a chance to resolve this matter with our team, but would like to provide some helpful information on rate setting. As agreed upon at the start of our partnership, rates are determined by a dynamic pricing algorithm. To gain traction on your listing, rates typically start at a lower than expected pricing until demand is generated. However, you as the owner are also able to set a minimum nightly rate to ensure we are not renting your home for less than what you are comfortable with. We hope this is helpful! Additionally, we are sorry to hear of any frustrations regarding the way in which a guess issue was handled, as well as any errors in collecting the appropriate taxes. Again, we hope that this has been resolved since you reached out with your review, but if we are able to offer you our support in any way, please do not hesitate to reach out to us on our social media channels, and we'd love the opportunity to connect with you further to ensure a satisfactory partnership moving forward.
This company deserves negative stars. I wish I would have read all these negative reviews prior to booking. This company is a SCAM. I had a sudden surgery that limited me to attend my stay at one of there Airbnb's and they declined my reimbursement. Mind you the place had already been re-rented out for new years at double the cost within hours of canceling. GREED IS UGLY, upon booking it stayed a FULL REFUND was eligible within a 48 hour notice. I let them know 3 weeks prior. DO NOT BOOK WITH THESE PEOPLE.
Hi there - first and foremost, we are sorry to hear that you had an unexpected surgery and hope that you are in good health since reaching out about your frustrations. Second, we do apologize for any confusion regarding the refund eligibility window and would like to clarify that "within 48 hours" refers to the two days following the time the booking was confirmed. We do our best to work with both guests and owners in extenuating circumstances to reach a fair resolution, and while we understand this is not the outcome you were hoping for, our team did stand behind the cancellation policy for your booking and we unfortunately are unable to offer further resolution at this time. We appreciate your feedback on how this has impacted your experience with Evolve and will be sure to share your review with our wider team for visibility on the matter.
Evolve has been quick to respond to questions and changes requested on our rental. So far, we've been greatly pleased.
Evolve handled things in a timely manner. They were responsive whenever I contacted them.
I have been with Evolve since 2015. I did my homework and chose Evolve because it was important for me to give my guest the best experience and attention. They are there 24/7 to help guest. 100 five star reviews later, I could not have done it with out the guidance, professionalism and attention that I have received from many Evolve professionals. Thanks Evolve!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thomas - we very much so appreciate you taking the time to share about the screening process that took place and how it impacted your overall experience for your stay as well as with Evolve. While Evolve specifically does not currently screen renters in this way, it is ultimately the homeowners decision as to whether or not they collect ID from guests. We hope you had the chance to share your concerns with the owner themselves, as well as a representative from Evolve, as it is important for us to hear this feedback as we continue to learn a balance to ensure both guests and owners are comfortable during their stay. We will be sure to share your review with the rest of our team and sincerely hope to have the opportunity to host a future stay of yours.