Evolve Vacation RentalReviews 1,242

Poor communication. They did not list my property correctly

This property was cleaner and nicer than my own home.

The cabin was very comfortable and clean, it had everything I needed. My wife and I enjoyed seating outside by Firepit. The restaurants were few minutes from the cabin and other activities which it was great.

I became a guest host through Evolve this fall by a friend that recommended I use them. I wanted to get my home listed before I went on vacation for a few weeks but it didn't work out to do it before I left. While I was gone the photographer came and took the pictures and they got it all set up for me while I was on vacation! It got posted on a Friday and by Tuesday I had my first booking of 6 people for 3 weeks. Evolve does everything for you! The app is very helpful plus the constant notifications remind you of guest check ins and when the money will be deposited etc. I started in late fall so the first 3 months my rates were very low for a 4 bedroom home. I would say that was the only thing that I would've preferred to have different but they know what they're doing by keeping rates low during the off season. I would recommend going through Evolve because of the ease of it.

Always professional & responsive.
Well structured organization that has committed employees.

Overall, I recommend Evolve to others. You just have to understand that they have very inflexible processes and policies. It is obvious that their people are trained to give canned answers and they are not trained to apply common sense. I had one situation that finally got escalated to someone who was very helpful and resolved the issue well. But in other cases I could not get escalated to a person with any flexibility. But as long as you understand that going in, they do a good job and they obviously have a process and system that works well most of the time.

I'm a host with 1 cabin listed with Evolve. I had a guest checking in on a Friday afternoon with a dog. The cabin allows pets with an additional fee, but there was no mention of a pet in the booking. The guest told me it was an ESA (Emotional Support Animal). I had never encountered this before and thought it was treated the same as a Service Dog, so I submitted a request to Evolve on Friday evening asking them to verify the dog and mention it in the booking. Saturday evening I saw that the request was still open so I opened a chat with Evolve because the guest would be checking out on Sunday morning. I was assured that the issue would be taken care of by Monday, and if the dog was not verified then the pet fee would be collected. After not receiving any update from Evolve regarding the issue by Monday afternoon I logged in only to find that my request was gone! Not marked "closed", but completely gone. I didn't know that was even possible, and certainly not without letting me know what happened. At that point, I decided to research what exactly the difference was between an ESA and a service dog. I submitted a new request to Evolve to update my pet policy regarding ESAs. After some discussions with Evolve, my pet policy was updated. I still have not received any explanation from Evolve as to what happened to my initial request.

We had to file a claim after a guest broke a toilet. Quick communication with my Evolve business partner, quick resolution. Received a check to pay for the repair within 3 business days. Excellent./

For the most part when I contact EVOLVE with a question or problem it is handled thoroughly by the first person that contacts me. Very rarely do I have to keep pursuing the individual.

The staff is very nice and helpful. They will always help me with anything.

I feel like the owners thoughts should be taken into account. Especially on how they would like property presented. Selection of pictures and description in write up.

Also I did get some booking when 1st going live. Since then there has been nothing.

Fixed my problem. I don't want to enter any more! Hello *******

Every employee knows how the entire company works they know the answers to your questions and get the right person without calling back or dropping the call while transferring. Highly trained good people and they continue to help grow our business every month.

I've been with Evolve for a number of years and appreciate their services. When I've had a need, Evolve rises to meet the need. They are constantly changing to meet the need in the market. With their assistance I am a 4.98 host in the competitive Golden, Colorado market

Takes too long to get anything done when it is an incident that would require immediate action or if it risks not receiving commision or fees to evolve