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Evolve Vacation Rental Reviews Summary
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Evolve has always been available and helpful with any questions or problems that I have. Startup was easy and quick. I would recommend Evolve to anyone thinking of starting a short-term rental.
When two sisters come from out of state for an annual gathering, we need a cozy place with a kitchen for cooking, a nice view, good beds, and a welcoming living area for lots of talking. This place delivered it all.
Hi there, Dorcas.
Thank you so much for the glowing review! We're glad the home checked all the boxes for you and your sister. It’s always a pleasure to host guests creating meaningful memories and we'd be honored to help with booking your next trip.
We loved the Ocean Club condo we rented in March 2025. Excellent location, walk-able to lots of stores and restaurants along the ocean front. The condo was well kept and extremely well furnished. It made for a wonderful vacation
We’re thrilled to hear you had such a great stay at the Ocean Club condo, Kevin. The location really is ideal and we're glad the well-kept, well-furnished space helped make your vacation memorable. Thanks so much for your kind words!
Absolutely beautiful, peaceful, well maintained property. We had an amazing time and kids loved the hot tub, the pool table and the trails around.
Poor.
Issue unresolved. Since Evolve is unwilling to charge the new tax rates, I will loose up to 7% on all my rentals for this summer.
Evolve's solution was insulting.
Thank you for your feedback, Stephen. We completely understand your concerns regarding the new tax rates and we’re sorry that this issue has impacted your expectations for your rentals moving forward.
As explained previously, once you informed us of the change in April, we immediately implemented the new tax rate for all future bookings. However, sales tax is calculated at the time of booking, not when the guest checks in, which is why the updated rate couldn’t be applied to existing reservations. We want to be fully transparent with you that this process is in line with tax regulations, though we understand the inconvenience it causes.
We apologize if our solution didn’t meet your expectations. Be rest assured that we are committed to working with you to make your experience with us as smooth as possible and if you have any other questions or would like assistance with anything else, please don't hesitate to reach out.
The location of this rental was perfect and everything was clean and ready for our stay! Easy access and it was nice to have a garage!
The house and accommodations were fantastic! It's a cute little place in the country. The beds were comfy, all the little touches were fabulous. The lake is not less than one mile away! There is NO lake access from the property! It is 3.2 miles to Eaton's Beach and Grill. That restaurant and beach was a great experience, great food, and we would recommend it. The owners of the house let us get in a little earlier, and we stayed an hour later, which we appreciated to accommodate us.
Hi, Cynthia!
We’re thrilled to hear you enjoyed the home, the cozy touches and the extra time we were able to offer for check-in and check-out. It’s wonderful to know you had a great experience at Eaton’s Beach and Grill as well—it’s definitely a local favorite!
We did want to clarify that while the lake is nearby, the listing does not indicate direct lake access from the property, and it does mention that Eaton’s Beach is approximately 3.4 miles away. That said, we’re truly sorry for any confusion and appreciate your feedback.
We’d love to assist in planning your next trip and help ensure everything is as clear and seamless as possible from the start.
This is a great property, location, space, privacy are all desirable. On 2 occasions I called and texted the host and never received a response. If you had an real issue, you might be on your own.
Thank you for sharing your experience, Tim. We're so glad to hear you enjoyed the property and found the location, space and privacy to be just what you were looking for.
That said, we're very sorry to hear about the difficulty you had reaching the host during your stay. We completely understand how important it is to feel supported—especially if something unexpected comes up. While we’re glad your check-in went smoothly and the host was helpful at that point, it’s clear that consistent communication fell short afterward.
We’ve documented your feedback and will be sure it’s shared with the appropriate teams so we can follow up and improve in this area. Your insight helps us continue to raise the bar for our guest experience.
Thank you again for staying with us and we hope we’ll have the opportunity to provide a more seamless experience in the future.
The property was perfect! Didn't need a Uber because we were a block from downtown. Check in and out was easy. Over all we had a great experience. Thank you
Our stay at this lovely, bright, clean home in Bullhead City was great! Location is awesome. House contact was amazing! Quick to respond. Extremely helpful and so easy to work with! Would stay again and again!
Everything was great until the hot water heater went out and they couldn't get it fixed. Two days without a shower for the family was not a pleasant experience.
We appreciate you for taking the time to share your feedback, Trent. We're truly sorry for the inconvenience you experienced with the water heater during your stay—we completely understand how frustrating it must have been to go without hot water for two days, especially with your family there. That’s certainly not the experience we aim to provide.
We understand you were previously working with members of our team and following an internal review of the situation, a resolution in the form of a partial refund was provided that we believe to be fair.
That said, we’ll be sure to document your feedback and share it with the appropriate teams to help improve our processes moving forward.
Thank you for booking with us and hope that we’ll have the opportunity to host you again in the future under better circumstances.
The stay was perfect! We enjoyed every minute. The location was easy-to-use and not far from anything we wanted to see.
I called with just a general question of how to improve bookings. The woman I talked to looked into my account and identified that Airbnb had dropped us. I would not have known that. So she referred me to a specialist and over two weeks of emails back and forth we are now back on Airbnb. Thank you for digging deeper and advocating on our behalf.
We really appreciate your thoughtful review, Nancy!
It means a lot to hear that our team could uncover the issue and help get your Airbnb listing restored. We’re always here to support you, whether it’s a quick question or a deeper dive into your performance. Thanks again for trusting us!
Cañon City was a convenient location for our board meeting. The house was perfect for a meeting, It had plenty of rooms for our team, and the backyard patio and fire pit were great. It was not only functional, but cozy. The host communicated very clearly and helpfully throughout. Our stay could not have been better. The hosts were key to our comfort and confidence up front.
Place was as advertised. Place was clean and comfortable. Pub was overflowing so we ate out every night.
Thank you for the feedback, David! We're happy to hear you found the home just as advertised and enjoyed a clean, comfortable stay. Sounds like the pub was a hot spot—glad you were able to explore other dining options nearby as well.
We stayed at a great house that was managed by a great company. Totally modern amenities and a great quiet location with a responsive management company that made sure we were enjoying our stay!
We’re so happy to hear you had a great stay, Joe! A quiet location, modern amenities, and a responsive team—that’s exactly what we aim for. Thank you for the shoutout to our property manager as well; we’ll be sure to pass that along.
The cabin we rented was delightful. Great location close to a stream. Only a quarter mile walk into town.
Hey, Glenn!
We’re thrilled you found the cabin delightful and enjoyed its setting by the stream. We hope you had a chance to soak in both the nature and the local charm and look forward to help booking your next trip.
The host was very helpful and easy to talk to. The house itself was very clean and well appointed. Space was more than enough for our group. The outside areas were exactly as described. We were more than pleased with our experience. The host even reached out after our stay to see how we were doing. One of our family members had a medical emergency during our stay that required a short hospitalization. We had to make changes in our stay. Our host was compassionate and helped make a scary situation better for our family member.
Thank you for taking the time to share such a thoughtful review, Nancy. Navigating a medical emergency especially during a trip is never easy and it means the world to us that our host’s care and flexibility helped ease that burden.
We hope your family member is recovering well and that you're all doing okay.
Sending our warmest wishes!
We spent the weekend. It was a perfect set up for 2 couples. We cooked in both nights and did day trips to explore the area. The house has beautiful views and felt like someone's home(not just an investor's project).
Hi there, Liz!
We’re so happy to hear your weekend getaway was a success. Thank you for mentioning how the home felt—more like a real home than a rental. That sense of comfort and warmth is exactly what we hope every guest feels.
We hope to help you plan your next trip.
Great home for family or friends of multiple ages to visit together. House has everything you need to have a relaxing stay and is conveniently located in Weatern Mass. Local hosts were great to work with and very responsive!
Thank you for your thoughtful feedback, Beth. It's especially rewarding to know our local hosts contributed to a positive experience through their responsiveness and support. We’re grateful you chose to stay with us and would be delighted to host you again in the future!
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Hi there, Connie.
We’re so happy to hear that your experience with Evolve has been smooth and supportive from the start! Being there for you—whether it's setting things up or navigating unexpected challenges—is exactly what we aim for.
Thank you for trusting us and for the kind recommendation!