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The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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Easy to make reservations and the response was quick and precise. We had no problems checking in and we felt very welcome
Hi Richard,
We’re happy to hear that everything from booking to check-in went seamlessly. We hope to host you again soon!
Great unit in the Legends Resort. It was exactly as described. Close hot tub. Great communication with owner.
Thanks for your kind words, Joseph! We’re happy the unit was just as described and that communication was great. We hope to help book your next stay soon!
Home was perfect for our stay. Clean and well-maintained. Large back yard and patio for outdoor relaxation. Highly recommended.
Hi David,
So happy to hear the home was just what you needed! The backyard and patio are guest favorites, and we're glad you enjoyed them too. Thanks for sharing your experience.
Had 2 guests that wanted extensions on their trips. It was like pulling teeth to get one done and the other one fell through because it took too long.
Always able to help with any questions or problems quick response
Hi Izabela,
We’re so glad we could help quickly when you needed us. Please don’t hesitate to reach out again if any other questions or problems come up!
Lots of amenities. Close to everything. Great A/C. Quiet neighborhood. Definitely on our radar for next SA visit.
Hi Thomas,
We're so glad to hear you enjoyed the amenities, location and peaceful surroundings. It's wonderful to know this home is on your radar for your next San Antonio visit and we’d definitely love to host you again!
Upon receiving a booking notice, Evolve provided all the customer details to support our ability to send an appropriate welcome.
Thanks for sharing your experience, Ed. Ensuring our owners feel equipped and supported for every stay is always our goal! Please feel free to reach out to us at anytime if you ever need assistance.
Stayed here for Pitt graduation- wonderful cozy home- well equipped- actually they had everything we needed and even a first aid kit! Comfy beds too. Close to restaurants and breweries and strip district…. Owner was responsive to questions and initiated co tact with us to give us a heads up about a storm that had rolled through the night before our rental. A perfect 10/10
Hi Anne,
We’re thrilled to see this positive feedback. A perfect 10/10 is what we strive for, and we’re so glad your stay delivered that experience!
These people started in Colorado. I been with them trusting them to do EVERYTHING and guide me with lists from what to expect when you expecting guests. Since April 22. It's a symbiotic relationship. They suggest or as I take it tell me what has worked for others and I take it and run with it adding my own little essence of my horse farm twist on it. To top ten secrets of highly effective owners to how to get the most bang for your buck and over thousands plus vacation evolve experience that I as an owner should take to see what my guests may or may not be taking anyway from my feeble attempt to be the poster child of what a real evolve shirt term rental should look like, smell like etc etc (appealing to all 5 senses of my guests each and every single one). All of this while staying true to my version of the three simple no excuses have to have 'rules' laws of evolve. Which are this. The place be EXACTLY as photos description is listing show. Be clean. I'm talking not like I cleaned up after previous guests. I'm
Talking it looks like I just built a new but made it look retro cabin and it's spicy and span spotless nobody has ever stayed there before clean.
Hi Carol,
Thanks so much for sharing your experience — your passion and commitment to providing an exceptional guest stay truly shines through. It's clear how much care and thought you put into your property, from embracing our best practices to adding your own unique touches that reflect your horse farm and personality.
You're truly an example of what a strong owner-Evolve relationship can look like and we’re excited to continue driving success with you!
Evian is perfect location for our group of tennis friends and this home was lovely, clean, well equipped, and has a beautiful view from the patio. When one of our group left behind a treasured gold necklace, the necklace was quickly located and returned.
Hi Carol,
Thanks so much for sharing this wonderful feedback! Stories like this highlight the care our local teams put into each guest’s experience. We hope to help book your next trip.
Well organized and great comms from Evolve team. Friendly and proactive.
Thanks so much, Jeff! We're happy to hear you had a great experience with our team—we're always happy to help.
The house was comfortable, clean, and convenient to many of the parks and trails.
Hi Claudia,
We're so glad the home was a great fit for your trip and that you enjoyed the nearby parks and trails. Thanks for staying with us!
I have never booked a trip through Evolve before and wasn't sure how it worked, but the whole process was smooth and very easy.
Everything went as planned and our host was very responsive.
Thank you so much for sharing your experience, Michelle! We’re thrilled to hear your first trip booked through Evolve went smoothly and that your host was responsive throughout. We look forward to helping you plan many more great vacations!
Evolve provided a professional, efficient, and communicative renting experience. We were very pleased with the rental house and the overall process.
Hi Deborah,
So glad to hear you had a positive experience from start to finish! It’s always our goal to make things as smooth and stress-free as possible, and we’re happy you enjoyed your stay.
Had a very fun, relaxing 9 days. Condo was wonderful, weather perfect, food delicious, and beautiful quiet white beaches.
Hi Ronald,
We’re so glad to hear you had such a fun and relaxing 9-day stay. Thanks for your kind words, and we’re happy the instructions helped make everything smooth for you!
We thoroughly enjoyed our stay at the house! Everything was comfortable, clean, unscented, and well stocked with amenities. We enjoyed meals and games at the dining table, beverages from the coffee bar, time in the hot tub, fruit from the yard, and use of the aquarium passes. The host was excellent, and the location was very convenient for local attractions.
We appreciate you taking the time to share your experience, Kathy. Your positive comments about the host and overall comfort mean a lot. We look forward to the opportunity of helping book your next trip.
To be away from other houses, other people but at the same time close to the attractions that the nearby area offers will be always plus.
My friends and I had a great staying here and we were able to enjoy the nice views on a 360 degrees. You have everything to cover your basic needs. Keep it like that and the property will bring more and more clients
Thank you
We love hearing this—thank you! We’re beyond thrilled you and your group were able to relax, explore, and take in those beautiful 360-degree views. Can’t wait to help you book your next stay.
The residence was located perfectly for where we wanted to be. It was very comfortable and had all the amenities we wanted. Located right in the Hiwassee River, which is what we wanted. Awesome weekend
Hi Markus,
We’re thrilled to hear the home checked all the boxes for your trip. Thanks again for staying with us — we’d be happy to host you again anytime!
Our stay was great. Beautiful property. Would stay here again.
Thanks so much for sharing your experience, Michelle! It's always our goal to provide a comfortable, memorable time for our guests, and we're so glad to know you'd stay with us again. If you ever find yourself planning a trip, we'd love the opportunity to host you once more.
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
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Hi Mary,
It’s great to know the home met your expectations with its cleanliness and stunning views. We hope to welcome you back soon!