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The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
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I have been very satisfied with the open communication, solid booking of our rental and professionalism of Evolve as a whole.
The people at Evolve work at helping our vacation rental stand out. If there is an issue, they quickly resolve it, being concerned of all parties involved.
Hi Marianne,
Helping our owners succeed and resolving concerns with care is what we strive for — thank you for recognizing that!
We’ll make sure to share your kind words with MaryJo!
The place had everything needed and beyond. Information was provided about all things necessary. Great experience.
Hi Cat,
Providing a smooth experience is something we aim for and we’re so glad it came through for you.
Looking forward to help with booking your next trip!
After talking to several local "boots" on the ground" partners I found a good fit was not available. I hired a person that understood the STR business, but her business plan was to be a manager of higher end property with often absent owners. She would not help me with maintenance issues, internet problems etc. she overcharged for the wrong service. Bottom line is that Evolve needs to do a better job screening local resources.
Hi Bob,
We appreciate you taking the time to share this feedback. We’re sorry to hear that your experience with a local partner didn’t meet expectations. Partner vetting is something we take seriously, and we know how important reliable, full-service support is — especially for owners with more hands-on needs. Your insights have been documented and will help guide improvements in how we connect owners with the right local resources moving forward.
Great conservation and advice on making the guest experience excellent
Hi Bart,
We appreciate the feedback! Elevating the guest experience is what we’re all about, and we're glad our guidance was valuable.
Great 2 week stay! Information was relayed promptly. Any questions I had was answered quickly. Totally enjoyed our stay.
Two great weeks? That’s what we love to hear! Thanks for your kind words and for being a fantastic guest.
Our pool install crew stayed while installing a concrete swimming pool. They were very pleased with their stay and would stay again.
Appreciate the feedback, Daniel!
Glad the space suited your pool crew well — they’re always welcome back.
Evolve has been very easy to work with and quick to respond to any issues that have come up.
Hi Kay,
Thanks for trusting us! It’s always our goal to respond quickly and help make things as easy as possible.
The property was sparcely furnished; no a/c on when we arrived but worked well when turned on; refrigerator didn't work properly; freezer didn't work properly; fridge water and ice maker didn't work at all; dishwasher not installed properly, kept tipping forward; hot tub was gross and filthy; there was rolled up carpet beside the hot tub; back yard was under construction; property is in an excellent location and is very spacious... it could be exceptional but needs some TLC and furniture.
Hi Lori,
Thanks for the candid review. We're really sorry the home fell short in several key areas — it sounds like a few things were not up to standard, and that’s not what we want for our guests. The good news is your feedback helps us course-correct, and we’ve already escalated your notes for review. Glad to hear the location and space worked out, and we hope to provide a better experience next time.
I've had a few teething problems but the evolve team has been fantastic sorting these out. I'd highly recommend to any owner.
Hi Mark,
Getting set up can come with a few hurdles and we’re grateful you gave us the chance to help.
Thanks for recommending Evolve to other owners and we’re excited for what’s ahead!
Booking with AirBnB and with VRBO, the most frustrating experience is with people using Evolve for their bookings. You don't get responses in your VRBO chats, you have to wait to get a response in an email. They are not always quick to respond and are generic with responses asking you, the one that books, to reach out yourself to the home host. Why don't they, evolve, do the reaching out to connect? Very impersonable. My only plus is that you know when you book, they more than likely will hold your booking, where others back out last minute wanting to make more money.
Hi Daelena,
We appreciate you for your thorough feedback. This has been helpful in helping us identify potential areas of improvement moving forward.
We'd also like the opportunity to clarify why we encourage owner-guest interactions. Please know, VRBO is a booking platform in which their involvement becomes limited in the process after booking has been confirmed. While they're still an added layer of support for you, Evolve primarily takes hold of communication from there. When it comes to specific in-residence requests or inquiries such as early check-ins, we direct you to the boots on the ground local guest contact to ensure you're getting the most accurate and timely information possible.
Please feel free to reach out to us via telephone (877-818-1014) or through any of our social media channels if you have any questions.
We rented the house for my daughters graduation. The house was beautiful, well stocked and clean. It was plenty of room for our family on the beautiful lake. Great getaway!
The property is amazing! The views are amazing and the pools are top notch. Eat at the stand on-site, you will not be disappointed. The condo was fully stocked, but bring beach towels. The picture online shows beach towels on the shelf, but they were not included. Having two toilets was very nice. We had very few issues with with property itself. The keypad has to be reset every time you leave and come back Otherwise, you're standing outside your room for a long time. I just typed in all zeros and waited two minutes and it fixed the issue. The TV in the bedroom is not set up to watch TV. There's a plug in the living room that does not work. The lamp has been unplugged. The bed and couch are extremely comfy! Overall, it was just what the Dr. ordered!
Hi Cynthia,
We’re so glad to hear the property delivered just what the doctor ordered! We also appreciate the heads-up on a few of those minor issues and we'll be sure to work towards fixing them.
Can’t wait to welcome you back again when you're ready for more R&R.
I was able to easily see what the rental house contained for our stay. The rental contact was super responsive and helpful when I had a question about TV remotes. Overall the house was comfy, quiet, and well stocked with everything we needed.
Appreciate you sharing your experience, Sabine! From comfy vibes to quick answers, it sounds like everything fell into place—and that’s exactly what we aim for.
Four different families gathered in North Lake Tahoe and had a lovely time as the house was big enough to accommodate all of us.
Hi Erin,
It’s wonderful to know the home worked out so well for your group getaway! Thanks for your patience while we sorted out the details—we’re glad everything was resolved promptly.
Great place to stay. Close to amenities Beautiful area Everything you need is in house
We headed to Charlottesville this past weekend for our oldest's graduation from
UVA. My wife, our 2 younger children, my parents, my aunt and our pups all went.
The house was perfect! So much room, fenced in yard for the dogs to go out, the kids loved the chickens and goats! The house was clean and had everything we needed. Big thanks to Derrick! He was nearby if we needed anything and regularly checked in via text to make sure we were good. If you have a big group or need a spot that accommodates dogs this is the one. You won't regret it.
Hi Brian,
Sounds like such a memorable trip and congrats on your eldest's UVA grad. We're so happy the space worked out for your big group and that Derrick was helpful along the way.
Appreciate the positive review and we hope to host again for your next big celebration!
Great Looking cabin and very clean throughout, Great views of all the beautiful mountains in Evergreen Colorado, Very comfortable beds and private bathrooms for two couples to enjoy privacy during our stay
Hi Jeff,
So happy to hear you had such a great stay! We agree; the views in Evergreen are tough to beat.
Thanks again for the thoughtful review and we hope to welcome you back soon.
I was there for 3 nights while I attended a conference. The house was very well stocked with everything I needed for a very comfortable stay. It would have been great to have more time to relax on the porch and watch the birds. Next time. Shortly after I arrived, the owner sent a welcome text letting me know to reach out if I had questions or needed anything.
We’re glad you found the home comfortable and well equipped, Petrea.
That porch is certainly a special spot! We hope you’ll have more moments to enjoy it next time you’re here. Safe travels until then!
Answer: Avoid Evolve it will be a major mistake listing your property with them. The client support is all flash with no substance. The owner protection insurance is a scam! The listing description was never correct, my Financial lost was over $6000 due to guest damages that were supposedly covered. The corporate infrastructure is amateurish and segmented without leadership.
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We love hearing this, Julie!
Our goal is always to support our owners and ensure you feel confident in your partnership with us. So glad we could help you navigate that tough situation.