Eve's AddictionReviews 313

I ordered four birthstone anklets and they never arrived. Of course I was charged the day of placing order. When I called customer service, there was absolutely no apologizing for the situation. The agent just indicated she would send them again. When they finally arrived, there were four anklets tangled together in one pouch along with one box. I was so frustrated. I called again and they said they would send more boxes and pouches. Took me forever to untangle. Such a disappointing experience. The worst part was that no one gave an apology for the situation.

I ordered a sterling silver necklace from them. Not only did they send me gold they did not package it as described no blue cotton, no gift card just placed on a piece of cardboard with my gift message on the invoice. I asked for a refund and after several emails back and forth with them finally telling me they would refund my money plus cost to ship back. They sent me another email stating they would only refund me cost of item less shipping and handling and cost to send back. Then they agreed to refund shipping and handling but not my cost to send back. Company sends you wrong item and expects you to pay for their mistake. What a joke.

I ordered a custom bracelet from Eve's Addiction as a Christmas present for my Grandma. I spent around $50 (after 30% off and free shipping) and I regret my purchase. A few days later I realized I was charged twice for the bracelet. I contacted customer support and was able to speak to a representative after one hour of waiting. The representative said she was able to void the second charge and I should see it disappear within a few days. Luckily, the extra charge did disappear after a few days so I did not have to go through the stress of calling again. I received the necklace yesterday and I was not impressed. The jewel clarity is poor and it looks cheap overall. If the price was lower I would not be complaining, but for the price I paid I expected better quality. I would consider other avenues for custom jewelry or shop in person to find quality products.

Ordered a 7 birthstone family tree necklace. Showed up with out ANY stones.

Called and they replaced it with a different necklace because the one I wanted was backordered. That necklace showed up up 3 days after I was told it would be here. When it did show up IT WAS MISSING A STONE! I was furious! When I inspected further I saw another stone had glue all over it, and the party that you string the chain through was bent. It's just a cheap piece of trash.

Save your money. I have another order arriving today and I'm praying it's not more trash.

I bought two engraved necklaces. I paid 150 dollars for two. Very cheap quality. The necklace is very thin and the engraved part of the necklace is so small that you can barely read what was put on it. Btw i found it to be kind of odd when I went to pay for the items I bought the price kept changing. ( Increased) and I had to keep fixing it. Its just very disappointing. It's a rip off to say the least, this company won't be in buisness for long.

Back in the BEGINNING of November I ordered my girlfriend a bracelet for our anniversary. I paid 7$ for 2-3 day shipping. After a week of it not being here I began to worry and quickly found out after looking into it that they messed up the address and now my package was in limbo. Speaking with customer service about the situation was a nightmare. Complaining unprofessional with service reps cussing and telling people to "get off their $#*! and take some calls" and refused to send me another until the bracelet got back to their warehouse. After finally receiving my girlfriends anniversary present DECEMBER 15th she went to put it on and it snapped. I couldn't believe it and I doubt with this unprofessional business I will ever get my money back! DO NOT SHOP HERE EVER! SAVE YOUR TIME AND MONEY!

They took money out of my account when I ordered, told me that my item couldn't be found after giving them all of my information I put in for the ring and now my money's gone that I paid for it and I cannot receive the item they even told me that I could not get the ring so I am obviously really angry, also I called two people from customer service because I just couldn't understand what the first girl was telling me and the second girl better at English but still did not satisfy what I needed to know. This is so unprofessional. But I've learned my lesson never to shop there