Europcar

This company fraudulent removes money and makes it difficult to claim it back so people give up on claiming. I am currently applying for a court date with small claims and have reported this company to trading standards. On the 15th Feb you charged me for a car you refused to rent me because your new employee didn't know how to read Spanish driving licences and his superiors refused to help him read it. Renting from another company meant additional charges. I wrote to you on the 15th Feb asking for a contact in you legal team as I was going to put forward a case for you to pay for the additional costs. You refunded the original charge about 40 days later. On the 20th Feb you charged me £102 as a penalty for not turning up to collect the car! I obviously disputed this and was told you had sent instructions to Gatwick South Europcar to refund this. It has not been refunded at this point and I am incurring interest payments due to the incompetence of your company in leveling this charge and then not refunding it in a timely fashion.
I wrote 3 weeks ago saying I expected compensation given the 20+ times I have explained this, your failure to refund, the additional costs incurred to hire a car from another company and my time and effort. Two weeks ago I received a message that you were investigating and would get back to me. Today 6th April, I received an email saying the case is closed because you had refunded the original £135.18 charge. Please1/ cancel the £102 charge for the fine for "not turning up"2/ respond to the request for compensation via a legally trained representative with an email address so I don't have to wait 14 days for every failed response from "customer service".
I am posting this email daily to every review site for every branch of europcar until I have received the two above items

Pick up our car for a two week trip from porto to lisboa. Pick up at porto 10/10 service beside not mentioning or showing us that there was a bumper scratch so we could have examine the car ourselves. We drive with the car never once hit anything no curbs nothing its time to return the car and driving in Portugal isnt as easy as you think but we made it with no accident nothing proud moment! We get to drop off a lady is doing a 360 in the car sure in our head no problem at all we brought back the car as it was given then she calls us our there a scratch on the bumper we have mark on file a left hand scratch but not a right hand one you guys did this. Ummm no we didnt and why werent we told about the left hand one to begin with 2
Weeks ago. Scammmmmmm artist! Thankfully we got insurance but the fact that make this claims take the money and dont even fix it and do this to the next person that will rent this car! If your claiming you need to paint the bumper paint the bumper or dont take people money for lies! I would never use this service again they lost my trust and we plan to return next august for a month but ill never recommend them or use them again. Last thing to mention how did this lady go to the right side and say there a scratch. Either way this isnt going to end well for them cause im going to need prove once the car lifted to prove what im paying to get done. Im not a customer that just lets thing slide when they are in the wrong! Experience would be a flat out 00

We had the car for 3 months. We diligently wenton location, paid every time everything that was due. And then ended up with additional bill of of $2500 and for the $800 for the fact that we rented the car in the airport!
Some charges never recorded. Records in one location are not visible on another.
Never will rent again and will tell anyone not to rent from them. We returned the car they did not say a word and then sent the huge bill.
Horrible experience.

Do not rent from this location. We booked a BMW X 1 or similar for $650 for ten days. At the counter, they offered us only one choice an Alfa Romeo or upgrade to a Maserati for six times the amount ($4000) of our original booking. Reluctantly we accepted the Alfa Romeo. Also, we had to pay €1500 deposit despite having a written agreement that there are no deposits because we bought extra insurance. We wasted an hour time arguing with the agent and on the phone with the booking company.

This company is scamming tourists. We were given a new car and couldn't see any damage in our inspection. To be fair the woman at the desk recommended taking photos of the car before leaving but the car was so close to the other vehicles that it wasn't very easy to do. Also I didn't realize that the photos were to protect us from the sleazy tactics of their own company. We had an uneventful trip and there was no damage to the car. We didn't hear any rocks hit the windows and we are certain nothing happened on the trip. When we returned, the woman inspecting the cars pointed out a pin prick sized "rock chip" in the wind shield that we couldn't see until she pointed it out with the tip of her pen. We wouldn't have seen it unless we were looking at it from 6 inches away. It was so small it wouldn't have shown up in any photos we took before our trip. Refer to photo of the "rock chip". There is no way this "rock chip" needs repairing yet they charged us 35 Euros to fix it and then an additional 76 Euros for admin fees. I complained enough about it that they sent me the paperwork to fill out and dropped the admin fee, but this whole experience has not only been frustrating and infuriating for me but it left a bad taste in our mouths for Seville, Spain in general. To charge customers 110 Euros for a what is essentially a pin prick on the windshield is so obviously a scam. I looked at reviews for Europcar after the fact and saw that they average 1-2 stars out of 5 which explains a lot. It looks like I am not the only customer that has been scammed by their business. It is obvious that they don't care about their customers and will stop at nothing to earn the extra buck. I hope that Europcar eventually goes out of business for screwing over their customers.

This company is a joke i hired a mid range car and at the desk upgraded to a Skoda Octavia with full protection cover as I had heard good things about them.
Well let me just say that the upgrade was not what i expected and during the hire i managed to get a puncture and when i wen to get the spare wheel there wasnt one in the car.
It was 5.45pm and i tried to call the Europe car to say I needed assistance as I had a 4.00 am flight to catch the next morning.
After numerous attempts to get through I was finally told to call the breakdown number, I did as I was informed only to be told that punctures were not part of the breakdown cover and i should call Kwik Fit.
Again I did as I was informed only to be told that they close at 18.00pm and they could not help me.
I was told that I would have to wait until 08.00 am for them to reopen and then arrange for the tyre to be fixed even though I had told them i had a 04.00 am flight.
In a desperate move I called an emergency tyre company and they came out to fix it at a cost of 280 GBP which I was told I would be able to claim back by their Gatwick airport branch.
After submitting the claim and numerous emails i was told that the car was sent out "to the standards" (whatever that (means) and I the claim was rejected. So i am wondering what the fully comp cover is actually covering.

The worst car rental EVER. They wouldn't accept my 3 forms of identification at the pick up location due to their "dark ages fine print" I had Passport, International license and my digital State license not good enough based on the fine print, Nor would they accept my wife ID either, we paid/lost 3,000 euros and then had to go another agency to then pay 4,000 euros to start our holiday.
Still after 7 months the complete run around back and forth in the end they are just Scammers, Fraudsters and Thief's
Just don't deal with Carjet and I'll be telling everyone that I know!
Peter
Australian
Products used:

They do not honor quoted prices and hit you with shady claims for damage. Do not use them! When you complain, they just ignore you.

After making a reservation through Arguscarhire, we elected to pay for additional insurance with the rental car provider Europcar when we arrived at Frankfurt International Airport. We were provided with a quote and accepted the terms. Shortly after returning the rental, we received an invoice with a "Premium Station Surcharge" (related to onsite airport pickup) for 198.05 Euros even though our quote stated that charge would be 31.23 Euros. We attempted to contact Europcar to dispute the charge but was advised the charge was the charge. Very deceptive practice. The rental charge from accessed by Arguscarhire should have already included Airport pickup surcharges.

Rented a car for one day from Europcar in Rome at the train station in June 2023. This past weekend in October, received a call from our credit card company about a suspected fraudulent $25 charge made by someone from Europcar Rome. Europcar was hoping no one would notice them steal a small amount of money from the credit card 3 months later. Had to close the credit card account and get a new card issued. Europcar Rome is a scammy rental car company. I wish I could give these thieves zero stars.

We hired and prepaid a car. On collection they said car was not available and had prepared a different one. Agreement was signed for upgrade given but clearly said on return warranty payment will be returned.
After return they charged for the given car including all option we never asked for and not choose.
In total EUR 288.
They even said that if reserved car would have been available we still would have been charged for the GPS since they do not have that car without GPS...That is rediculous since it's their inability to provide the reserved car.
Reply of complaint is very bad and full of lies. Request for review of dispute are not answered.
Welcome to Europcar Dusseldorf Airport.

I have used Europcar services 4-10 Oct.@ Hamburg airport. I have confirmed booking and payment was already made. The flight got delayed 1 hour and when arrived at counter, they said sorry, you are late and your vehicle is not available. You have to rent from upper category and you need to pay 40 Euro per day extra. I said I'm not gonna pay any cent extra and they have provided me a car from the lowest category ever they had. I have to accept as I already paid the money. This is the second time in 4 months happening to me. It is totally robbing people in front of their faces

Do not rent from them! They are a complete scam. Here's our story: We rented a car from Europcar at Orly airport in Paris. We intended to return the car a week later to Orly. Unfortunately, we got a screw in the tire the weekend before our Monday flight was due to leave and spent several hours on the phone trying to get in touch with someone at Europcar. We called at least 5 local shops, but were unable to get the car fixed ourselves in time to make our flight. Finally we received a response from the Europcar 24/7 roadside assistance number - they said to take the car to the Grenoble Europcar location the morning before our flight. They said that location would have another car to give us in exchange.

As instructed, we went there Monday morning and they were extremely unhelpful. They said they did not have a similar car for us. We said that was fine, we would take any car. Then they said they did not have any automatic cars. We said that was fine, we can drive a manual car. Then they said they had no manual cars. We reminded them that we were told to come here to exchange the car and that we were told they would have a car for us. Then they said we could have a car at 2 PM. Since we were in Grenoble and our flight was from Orly at 7 PM, we would miss our flight.

So, we left the car with them and managed to get train tickets (for more than 200€) to Orly and thankfully made our flight on time.
Now we are getting charged 600€ more than expected, for leaving the car in Grenoble. This charge was not mentioned by anyone when we returned the car.

We wanted to drive to Orly. We certainly did not want to pay more than 200€ to carry our luggage on 5 different trains to get there. Now they are charging us almost double than the expected cost for their screw up! We have tried their customer service number, and we were told we had to call the French number, which is not toll free. The last time we called that number, when we had the issue with the car, we were on hold for hours and never talked to anyone. We were told to email their customer service email, and we did so, and no one ever responded.

When we needed help with the tire, no one at Europcar would answer the phone. After hours of calling, we finally got a hold of someone who told us we would get a replacement car, but then the location they directed us to would not help us. And now that we have a billing issue, they won't respond to any inquiry! Do not rent from them!

If you did not get mugged on the back roads of the Dominican Republic, don't worry, Europcar will do that very well upon your return to the airport.
These are trained hustlers: from refusing to accept CDI sold by Expedia to sell their own at stratospheric prices (much more than the actual daily rental) or threaten to tag your credit card for the replacement cost of the car, just in case. Then when you get to the car, the tank is empty and they say: just bring it back empty. I always considered that to be a hustle because you never know how empty is empty with a car you have never seen before. So first thing you have to do, leaving the airport, is locate a gas station, QUICK.
So we brought the car back empty but that was TOO EMPTY for them and they charged us $37 to raise the needle one line, no matter how much we argued. We were running out of time to catch our plane and to be resigned that these guys were going to get us.
Please, don't just look at the daily rental rate with these guys, because they are well trained to SCREW people and they know how to have it their way. I've been traveling all over the world for over 40 years, this is the worst car rental experience yet.
PLEASE STAY AWAY from them!

Biggest, lying thieves. I signed what I thought included a damage deposit( since amt was higher than actual price quoted. I was exhausted from jet lag and being robbed couple days before so I blame myself partly for blindly trusting these unscrupulous people. But when I got my cr card bill and realized that they charged me an upgrade and they had the audacity to fabricate some B.S. Lie story I was livid! Absolute lying theives! The fact that we pay almost 50 cents exchange makes it hurt more. We paid more for a 2 day leisure( basic car) rental the equivalent of almost $1000. About what one air fare costs. Now as seniors who took a vacation after 8 yrs and took a few hrs drive 2 afternoons in Chianti region, we fell victims to these scammers. We had a lot of sleepless nights as we could not reason with them. They are there and we are here so they don't give a damn. Ripping off is bad enough but fabricating a total lie makes it 100 times worse. Their story is: we arrived with excess luggage( lie) and requested a larger car( lie) and we got an upgrade( the car we rec'd was pretty well the same as shown/guaranteed on the reservation except fir the brand ( which is covered with the words@ similar or comparable) Stay aware from thus company OR bring yr lawyer with you at pick up.
Disgusting doesn't even cut it!

Europcar is a terrible company. They are cheaters. Renters be aware. Do not make the mistake of renting from this company. You will regret it. I had the misfortune of renting from them. We had an agreement and an established price. The established price was already way too high but that's a different story. After I had returned the rental I was sent an invoice where I was charged way higher than what we had agreed upon. Customer Service was contacted and it turns out that the contract I signed at the time of pick up was different than the contract we had agreed upon initially. Any normal company would consider this a mistake and would promptly reimburse the difference. But not this company. They simply tell you that this is what you signed and there is nothing they can do about it. Please save your money and a huge headache and go with a different company.

Hey guys,
Received this message the other day about more damage to the car that we rented from you. I'm not sure if Steve told you the story of what happened to us but we were originally given a price of around $800 for a 7-day rental but that car was no longer available when we arrived and were given another car at a much higher price which ended up having a failed clutch 24 hours after we picked it up. We were told that we would be given another car 1st thing the next morning but that didn't happen, so we decided we no longer wanted to work with Europecar. Now we have received this letter saying that there were further damages that we are going to be charged for. What damages are you talking about? The only thing that we experienced with the car was a faulty clutch that gave out and left us stranded for over 3 hours.
Can you tell me what damages you are talking about? We would like to put this experience behind us.

Tom Edwards
*******700

If music be the play of love, then play on.
-Shakespeare

I rented a car from Europcar Italy through Expedia in June 2023 for eight days. When I went to pick up the car at Milan Linate Airport, the lady at the Europcar counter asked how many people were travelling and I said four. She talked me into upgrading to a larger car saying it would only be an extra 10 euro per day. After I returned the car, I received a bill for €464. This was for extra taxes and fee for the upgrade. I was not impressed.
Two months later I am told I am being charged €98 for damage to a wheel rim that I didn't do. I handed the keys to an agent and had bought the full coverage from them so I told Europcar Customer Service that It was two months since I rented the car and the damage could have been done by anybody that rented the car in Summer 2023 from June through mid-August. I told Europcar Customer Service that even if I did do the damage, I bought full coverage from them. Their reply was that the €98 was for administrative fees due to the damage. Do not rent a car from Europcar Italy as they will charge your credit card for anything they can think of after your rental.

We had a vehicle rented in France through our Travel Agency. The rental paperwork indicated we would be getting a Toyota Corella or similar vehicle. When we arrived for our pick up at the Lyon train station we were advised that we would get a Volkswagen small SUV. We were never informed there would be an additional charge. The agent showed us a document and advised us to initial it in two places and sign it at the bottom. We assumed it was normal paperwork and since we were never advised of an addional charge we signed it. When we returned the car in Paris we again were never advised of an additional charge. The following day, conveniently when we were on our way back to the states we received an email indicating an additional charge for "Service Equipment" in the amount of $120.19. When I contacted Europcar customer service they advised us it was because we requested an upgrade from our original vehicle and that was the additional charge. After several useless emails advising we NEVER requested an upgrade or a different vehicle we were basically told we were lying as the agent that checked us in for our rental advised we DID request a larger car. Their agents will trick you into signing documents to scam you out of more money. PLEASE DO NOT RENT FROM EUROPCAR. After reading more detail on the company they are owned by Volkswagon, who has been scamming and lying to their customers for years.