Europcar

Had problems with wizzair flight in Lublin, they basically left us there at the middle of our trip. Have to say Europcar shad save our trip. They gave us a nice car in perfect condition for a sensible price. Everything was good.

1. I rented a car from Europcar in Jerusalem... next to the King David Hote.
2.The Car was great... the service lousy,
3. I was not told that the Car was not insured in the West Bank,
4.The guy running the pick up garage has a petrol scam going... You can't take the Car till you sign that you have a full tank. Then when we were on the road we discovered it only had a half tank... when reported the admin did not give a hoot,
5.The return was another hassle which took 2 hours,
6.The guy at the garage couldn't be bothered and was aggressive, barked rather than talked and then it took an hour at the office to get the transaction finished,
7. After return to Australia we noted a further unauthorised removal from our credit card,
8.We paid upfront with a deposit but cannot work out what we were and were not charged and sought clarification from Europcar,
9.At the office when returning the car we were confronted that we damaged the vehicle and a considerable amount was due... after 20-30 minutes of endeavouring to fathom what the delays were about and denying the accusation of extensive damage it was clear that what they were talking about was ademage to a Ford Laexis... we had rented a FIAT,
10. They gave us a Rental contract in English. Upon return they provided documents in Hebrew.We requested the documents in English. They were not available...
11. Endeavouring to resolve the issues seeking clarification we contacted Eupropcar customer Support by Email. Assured of a 5 days reply... its now nearly 2 months after and 31 emails I still have not managed to obtain the information as to money received, dates, and clarification of the issues requested, nor a reconciliation...

I have rented cars from Europcar three times over the past year, once with rentalcars.com and twice with AutoEurope.com. Three times I have been the victim of fraudulent charges. First at Mexico City airport; I was forced to pay $900 for insurance when I had already paid $318 to rentalcars.com for insurance! They refused to rent the car unless I paid them this exhorbitant "insurance" coverage. I fought with rentalcars.com and they agreed to pay $300 in addition to refunding the $318 I paid them 6 months prior. Then at Tenerife South airport in the Canary Islands, I declined insurance, as I already had coverage from my Citibank credit card. I told the agent multiple times that I decllined all coverage. The rental agreement was in Spanish, so I did not understand the language. They charged me nearly 300 Euros anyway! Auto Europe did not come to my aid, so I am no longer using their services as an intermediary. I advise you to use US car rental companies in foreign countries if possible, and to avoid Europcar; I believe that they have a deliberate policy of deceit, knowing that most of time people will just pay rather than fighting the overcharges. Oh, and they also tried to bill me for scratches so small that they did not show up on the photos they sent me. Disgusting...

We rented a nice car at Fiumicino airport, and had used Expedia to pre-pay and book. On arrival to pick up the car at the Europcar counter the clerk asked if I'd like to add my wife to the reservation. I said no, I will be the only one driving. He said there is no charge, it is free, you should add her in case she needs to drive. I asked him to make sure that the additional drive was free, which he again confirmed in plain English and my wife heard him say so twice. We gave him the documents he requested and went on our way. On returning the car they didn't give me a receipt. I found that odd so I asked the clerk for a receipt and waited in line for one. A rude and nasty attendant there then said 80 Euros. We looked at her confused and asked her to clarify. She said we owed her that because of the additional driver we requested. We attempted to explain what had transpired and she kept raising her voice and smirking and laughing about our situation to the other members of the staff. We have never been so disrespected in our lives. We will never be doing business with these people again, and that woman at the Rome airport is just the definition of evil. We hope she is able to sleep ok at night with the way she treats others.