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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I must compliment e-trailer, and particularly Jameson, for the fast expert follow up I had on a question pertaining to the conversion of my Reese 5th wheel hitch from slider to conventional. I reached out to both Jameson at e-trailer and also directly to Reese Corporation with my question. Jameson followed up immediately with the right answer and precisely what I needed to purchase to make the switch. Thank you very much for the great support! By the way... I am still waiting to hear back from Reese.
I appreciate your willingness to answer questions I couldn't seem to find in any FAQs. Your recommendation-----adjusting the brakes, seemed to help quite a bit so I think the problem of weak electric brakes is now solved. It was good to know that with a proportional electric controller, you won't be able to test the full amperage load on all 4 traler brakes/wheels while sitting still. The manual slider gave me 11 amps and this seems to be enough, given the weight of my trailer, about 3600 lbs.
Could have specified the diamater of the hole the grommets fit in so I caould ensure I had the approriate drill / hole saw for the job when the parts arrive.
The info I received was very good. I re order the right one for my truck. We will see how they fit.
More to come.
I bought a new model Nissan Titan and even the dealer didn't have the answers. My Q & A was answered quickly and now I can get the correct part to connect my trailer brake without messing anything up. Thanks, Jason.
This answer helped - regarding the swivel. I also wondered about the relative durability of the two wheel systems - all steel/fixed vs swivel/urethane.
Jeff was a big help on my installation questions. I should have read the entire instructions pamphlet be for doing the man thing. Ha ha
The information provided by John was 'Right On'. I did what he had noted and resolved the problem. It turned out that two of those newer fuses had blown. One was for the running lights and the other for the 12V charging that runs to the 7-way connector. All fixed up and ready to go!
Ive shopped with etrailer twice now and i have nothing bad to say. The shipping is quick and everyone helps you out. Great prices also. Dont shop anywhere else for trailering needs
Your process of hands on customer service PEOPLE is great. Alot of companies forget customer service is key to developing long lasting relationships with their customers. Long lasting serves both parties. It helps the customer. It is good for bottom line of company long term. Adds to attract customers is expensive. Great customer service might seam expensive (personel cost) to the bean counters. But it is cheaper than advertising. And it pays back many times over in person to person recomendations. Great customer service causes great experiences which are shared at that point at no cost to the company. No cost advertising is the best kind. I have bought from you before on recomendation from some one else as example. And now looking at other items because of your customer service.
Keep it up.
Jason S answered my question quickly and as precise as he could. He had no info on the particular tire I was asking about, but with the "D" rating, he felt they should be inflated to 65 lbs. I contacted lions head and thy agreed
I asked a question which i didn't write it the way i should have due to an operation i had. Regaurdless i show have been treated with "and i dont understand or can you refraze the question " the reason i was going in was i was looking to see if i was going to buy an air compressor system and which was going to be the best for me single or one with the 2gallon tank.
But Mr. James C. Response i didn't like as a professionals point i felt 2inches tall with his response how he said it. My Apologies
Quick reply, good solid answer. He gave me a suggested item for replacement. I just want LED instead.
Appreciated the help of the staff in trying to replace very old equipment parts! Good to work with. Jacob was prompt & thorough.
Kyle supplied me with incorrect information, however I failed to send a picture. I sent a picture and asked him to re-evaluate. No reply. I have since become more educated and realized that the picture I sent was not accurate. Today I will attempt to attach two pictures and descriptions that are accurate, however I wonder if what I'm trying to do can't be done. I've been to four stores in Topeka.Ks with no luck. If I can't attach the pictures I will send them to John H via e-mail. Glad you have a service like this available, propane fitting knowledge and parts seems scarce.
While the response to my question was answered professionaly. He failed to know that the part needed is not available from them or any other vendor I can find. Hopes were elevated only to be dashed. I wish he would have told me that in his response.
I emailed a question regarding fit for a tow hook. The response and detailed reply I received was way more than I expected.
It was not just a simple yes or no answer, rather a detailed dimentional description of the product which would allow me to determine on my own if the item was a direct replacement or not.
Good job! Great customer service!
I appreciate the expert feedback on the recommended hitch for my new Subaru Outback. Because I have a Class 2 Sunfish trailer and bike rack I stayed with a Class 2 Draw-Tite hitch but appreciate the extra feedback.
I was very impressed with etrailer. The videos and content they create are informative, helpful and concise. I appreciated being able to ask a question and get a response within a week from their staff.
Great insight as to figure out my wiring problem. This is advice helped my understanding of assessing the situation and gave me another tool to use with any wiring I may do in the future. Thanks I appreciate your response and follow up
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members