Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of etrailer

etrailerReviews 18,889

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate etrailer?
grey stargrey stargrey stargrey stargrey star

etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143
This company does not typically respond to reviews

Instant Feedback

54,202 reviews

We monitor reviews for authenticity

California
2 reviews
3 helpful votes
Follow Joshua R.
Unfollow Joshua R.
Share Review
Report Review

Much better experience with etrailer.com than with some of their competition out there. Their shipping was very quick, their communication was very good, and the product came in good shape and well packaged.

Date of experience: November 4, 2010

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123