etrailerReviews 18,888

I received my part. And I put the part on it fit perfectly. Thank you for your prompt and professional service. I am sure we will be doing more business in the future. Thank you again. Steve

Thank you for your response but I hadn't thought about them being 1" wide and my straps are 2" wide. I went on e-bay and obtained cargo protectors which have worked very well! Thank you again for your prompt response!

Thanks for your info, i am using the Prodigy P2 for the past few years, just needed to know if the sentinel was worth keeping as a spare

Thank you for answering my question, you were very helpful and very informative :)

Thank you Jackie for your timely and informative answer to my recent question.

Thank you etrailer for answering my question so promptly.

Thank you for taking the time to answer my question. You made the installation very easy. Thank you.

John Huff answered all my questions in a timely manner. Etrailers has always had good support for their products.

We really appreciated the advice in a very timely manner. We are travelling so we need to replace the components on our trailer. We have ordered these parts as advised, from e-trailer.com and await their arrival (we have to cross the border into the US to collect them, when ready), so we hope they are correct(!). I am sure they will be.

Sometimes on the internet good information is hard to find. At etrailer they have the experts who know their products and direct you quickly to the right answers. Stop wasting time searching through peoples online rants, go to etrailer talk to the experts and buy their products.

A bike rack for an RV was a new purchase for us, and I researched many brands from many sites. I kept coming back to etrailer because of the numerous articles, videos and reviews for their products. Adam R answered my questions and steered me in the right direction more than once so the rack we picked would work perfectly on our RV. We couldn't be happier with the Swagman rack, and Adam's helpfulness.

I was disappointed to find that the product I wanted does not exist. However, I was pleased to see how quickly my question was answered, and that a substitute idea was offered.
I did by the substitute item and, although not exactly what I wanted, worked as described and will get me to the mountains with my trailer.
Thanks again.

Michael H was super helpful and quick with his response. Thanks again!

Great customer service, went beyond other companies

Just installed my new Bargman trailer lights and the LED, s are very bright. Jameson was very helpful in answering my question and offered any additional help if needed. The products and customer service is why my first stop is always etrailer. Keep up the good work!

We are weighing out the options of buying a truck and towing a larger trailer, or we may just add a better/safer tow package to our current vehicle and purchase a tent trailer. If we decide to act on the last idea, we will definately be purchasing our equipment from your company :) Thank you

I was so impressed with the speed and quality of service from Adam R at etrailer.com. I was not 100% sure of the part name or part number but he identified it right away and shipped me the part. (This was from just an email question to the company.) Excellent customer service and I will be back for all my trailer needs.

I HAVE A PROFOUND HEARING LOSS AND USE CLOSED CAPTION ON MY TV AND TX MESSAGING ON MY CELL. THE VIDEO WAS VERY CLEAR AND I WAS ABLE TO FOLLOW IT OK WITHOUT CC.
I DON'T UNDERSTAND YOUR SHIPPING POLICY OF NOTIFYING THAT MY ORDER WAS IN ROUTE TO YOUR DISTRIBUTION CENTER WHICH MUST LENGTHEN THE ARRIVAL DATE?
REGARDS,
JAMES SCOTT

I called them asap, sent pictures, and they gave me two options. To send it back and they will send me another one or $10.00 to repair it. I asked why all the shipping? And they said so they can make a damage claim! Of course! So they receive claim money, repackage it and send it to another consumer (like me). It had rust on it and you it in the pictures! Scammers for sure.