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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Very pleased with the fast response to my question and the link to exactly what i needed for my trailer. They were shipped out 3 hours from the time I placed my order. Very pleased.
I submitted a question and had great information very quickly, even more so since I never expected that my question would become a part of the FAQs for others.
Very informative, confirmed the research I had done, and gave me the information I needed to ask the correct questions.
I ordered a cargo carrier from Etrailer and after waiting 2 weeks, I started calling there customer no-service. I was promised the moon but never receive product. They will tell you what you want to hear.
They will promise you that the owner will call,,, but he wont.
I will never order from this company again.
I love how fast they responded and the knowledge they have about the products they sell, the website by itself already has a ton of information that you won't easily find.
I had a question regarding the dimensions of the Yakima Fatcat 6 ski/snowboard rack. Etrailer provided helpful, accurate information in less than one hour! I have always had great experiences with the staff and service of etrailer. Keep it up!
I had bought a teardrop camper and retrofitting roof racks, and brackets to support a ARB awning. I hade sent a email to these folks left my lhone number with them. Jason actually called to do a follow up and to see if I needed other help.He was even kind enough to give me less expensive options. Seems to be a good company, no one else has bothered to call me concerning my questions except Jasons's Company.
Jason was quite responsive, helpful and thorough in providing answers to some questions I had about using a trailer latch to secure an outside door from a workshop I am building. It allows me to make an informed decision on whether or not to purchase the two associated items needed to incorporate the latch in my design. The photo below shows half of the door which turned out to be much more flimsy than I expected. I think I am going to use the latch to secure the top and bottom of the doors and another device across the middle of the doors for additional stability.
If you are having a difficult time finding something for your RV or truck then give these people a call. I have purchased tires for my RV and towing mirrors for my truck. One of these days I will order chains for my pickup. They also carry laser fit floor mats to fit you vehicles. I now own two sets and really do like the fit.
I asked a question i thought would be hard to interpret.
Not only did they answer the question but they posted to the website and included a video.
You can't top that type of customer service.
Etrailer has the products and the expert knowledge of installing and answering any and all questions you may have about your purchase.
I highly recommend etrailer for anyone looking for expert advise and all your trailer needs!
Jim W.
My question was answered well. I have to also consider the vehicle tongue weight also. Still seems the TW quoted for a hitch for a certain auto should have considered that weight
Limit also.
I placed an online order. Etrailer.com received it, charged me, and then proceeded to ship the item without a proper address label. I placed the order on 11/3/2016 and as of today, 11/21/2016 - they have not refunded my money. I contacted etrailer.com and received numerous rude, patronizing replies that stated they could not refund my money until they receive the item back. I never saw, received, touched, or was near the item. USPS simply returned the unaddressed item to sender. Tracking shows that the item is 1Z7586X3YW*******. I should receive a refund whether or not etrailer.com ever receives the item back and my refund should not be contingent upon them receiving the item as the item was technically never shipped to me. The worst part of this whole experience is the veracity and rudeness with which etrailer.com has responded to my emails. They are blaming me because they shipped an item without an address on it. The label only had my city, state, and zip code. No house number or address. This was my first and last interaction with etrailer.com and I highly recommend that other prospective customers just order from amazon. The people who work at etrailer.com lack ethics, practical thinking, and customer service skills. They are a very shady company, and they care more about $25 in merchandise than they do about retaining a customer.
I have a 2016 Mazda MX-5 that I'll be driving occasionally in the snow. I asked Jason if the tire chains i had in mind to purchase not only fit my tire size, but also my car which is most important! He replied with the information I had needed, even checked the owners manual regarding my car! I thought that was great!
I have not purchased this item yet, but I will. When I do I will use etrailer. I had questions as out of the myriad of parts, what parts do I actually need. I had previously asked two other companies and did not receive any response back from either! Jared with etrailer got back with me and answered my questions and listed the part numbers for the (4) different parts kits for installation. Great work!
Horrible customer service. If you mistyped any size info after hours it cant be undone even if you attempt to contact them immediately it wont matter. They replied in line behind my communication to change the order the next morning telling me they advanced my shipping and shipped it anyway. Then on the phone pat is trying to tell me thats the way it goes the shippers work through the night without any communication with customer service. So for half the day they are a digital money taking non communicative shipping machine. They dont understand this is an amazon america now. Take a clue. Customer service is the gold standard. It's costing me the original 50 dollars for shipping and the return of 50 dollars for shipping, a total of 100 dollars for return for frickin snow chains"
My question was how the control box works with only a wire for the running lights and one for each turn signal. The box isn't really a voltage regulator but a switching circuit. The break light voltage input makes the output to the turn signals a constant on. Years ago I installed an extra break light and separate wire because the switching box the dealer sold me kept burning out. Didn't have a brand name on it.
I installed them Saturday. It took a little longer than the video showed, but not bad for an old man who is just basically mechanically inclined!
Thanks for the prompt service.
Visually all jacks are mounted correctly. My question still remains. One of the jacks None in particular, could be rear or front side etc is off the ground after auto-level is complete. Should'nt they ALL be grounded?
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing etrailer.com. I am sorry that the tire chains that were ordered will not work for your application. We do our best to be responsive to our customers needs and will make changes to unshipped orders, during our customer service hours. You mentions that it would cost you $100 to return the snow chains. Did your order qualify for free shipping? If your order did ship with free shipping, then you would only be responsible for the return shipping cost. I would be happy to review your order for you. You can contact me directly at 800-298-8924 extension 79366. If I am unable to answer you when you call, please leave a message and I will call back as soon as I am able to.