etrailerReviews 18,888

Joe was very helpful. He even called the manufacturer to try to get the right parts. Unfortunately the manufacturer gave him erroneous information.
I ordered all of the right parts from etrailer but if I had ordered the parts that the manufacturer suggested I would be stuck with having to ship it all back. I would suggest that you edit my questions to ensure the proper information is disseminated.

My questions were answered clearly, very helpful. Considering I had specific questions. Knowledge goes a long ways.
Thank you

Quick yet accurate responses are much appreciated. Thank you.

The decision is mine but timely answers make it easier

Etrailer company has got to be the most friendliest online company to deal with ever. So helpful, from the chat room to ordering to technical questions. Simply put, your employees are well trained and very professional in each discipline.

I ordered a rail installation kit, hardware an brackets for a 2004 Dodge 1500. Price $116 with free shipping. When it arrived the kit was for a 2009 Ram 1500. When I contacted the company they wanted me to pay more for there mistake. Will never deal with them again.

Thank Chris for all the help with my break control. Everything worked as simple as you told me. The price cor the break module and harness you suggest me was very fair and I truly recommand people going buisness with you.

Try don't even deserve a one star. Their inability to deliver their products on time is chronic. They will lie to your face with impunity. The only thing that is reliable about etrailer is their ability to provide excuses for their horrible customer service.
Ordering from etrailer is the equivalent of gambling with money and delivery times.

Charles provided a well researched and timely response to my request about the change in product number for the Firestone Ride Rite Air Bags for my 2016 Ford F350. The go to guys for the right, no BS answer.

Jameson responded quickly to my question concerning the exhaust and a cargo carrier. We did purchase the cargo carrier and hopefully when we test it out on our next car trip, the exhaust won't be an issue!

Even though my item was backordered because of the season, they kept me informed throughout the whole transaction timeline! Everything from emails, to phone calls! They actually care, and go the extra mile!

Ordered several items, no indication out of stock until after order placed. Advised items would ship within 7 days, not happy but waited. Nine days later cancelled order as items had still not shipped. The vast majority of Internet retailers indicate f an item is out of stock before you order, and ship within a day or two. Etrailer.com is terrible, don't waste your time.

The answer was not what I was wanting, but I wanted the proper advice, and that's what I got. Thank-you.

I received accurate information about the questions I asked. I had little to no experience with hitches and planned to order online.

Once you figure out how to install the darn thing it goes pretty fast. Guess for a younger person its not so hard. At first we started at the wrong side until by looking at pictures and going to Roadmaster to watch a video we finally figured out we were on the wrong side. Pictures help and a more blow by blow description would help. Mechanically challenged senior person.

Awesome customer service! It's nice to see a company that still cares about customer service and will go out of their way to answer questions about their products!

I asked the professionals at etrailer.com if it was safe and acceptable to route the brake controller cable inside the vehicle instead of along the underside. My question was answered very promptly (the answer was yes).
Thanks again for sharing your knowledge.

These guys know trailers and the parts that go with them. Would recommend them to anyone seeking parts or information on trailers.

Jason S responded very promptly and throughly to my question! I don't need to submit a wordy review to take up somebodies time. The inquiry was responded to promptly and thats the way I liked it!