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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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I did ask for the best way to transport 2 women bikes with my future Bolt EV, and Jared responded me perfectly, I feel confident now, I will do exactly what he suggested! Marie Grenon, Quebec, Canada
We ordered (250) locks from this company that said they had almost 1000 in stock but a week later they email saying the locks won't be in for a couple of weeks. They then cancelled the order on us and raised the price from $5.16 to $7.75 on these locks which they still say they have (790) in stock. This is not okay and we feel that they do this a lot which is not good business practice. Do not purchase from this company!
I requested help from etrailer expert to determine the bearing kit for my Dexter boat trailer axle P-15 Model SLR rated at 2000 lbs. They responded with a good solution at an affordable price for an axle with 1" diameter shaft.
They were a great help. I recommend them for support and parts.
Good Job!
I was hoping to learn there was a stop or block feature to prevent the grab bar from swinging both ways. I get the adaptability of the basic design to be universal, but once installed a very nice option would be to allow the grab bar to swing just one way.
Chris took the time to review my problem and provided me with a couple of options, including all of the details.
The hitch adapter is being shipped now. The information provided shows that it should fit perfectly.
Great service, still waiting as car is on order since it is coming from Great Briton. Most civics are built in Mexico with I believe Mazda parts shipped from Japan. Today it is really hard to find a car you can flat tow and any help is greatly appreciated.
I'm sure keeping up with new model cars is a challenge. I'm on my third VW Tiguan, and e-trailer hitch and wiring. Well, in 2017 they change the tail light removal, and I could not figure out how they were fastened. Jameson immediately responded on a Saturday. There was a new video explaining the process. Job was done in an hour. The new wiring harnesses that remove the need for splicing are great. Thanks, I appreciate the great support.
The Curt ******* Trailer hitch for a 2008 Dodge Ram 1500 Quad fit well except that after tightening the bolt through the bumper, there was a 1/4" gap between the towing crossmember and the hitch flange. I had to install washers on the two bolts at the back of the hitch. I don't think it affected the integrity of the hitch and loading, but that was not mentioned in the hitch description and application info.
Recieved correct parts, packaged very well and in great shape, had free shipping and received parts in 8 days from placing order (very good for getting free shipping), essy ordering, great website, lowest priced available. I ordered wheel bearing, brake shoes and bearing buddies for all four wheels on tandem axle travel trailer. Highly recommend
Yes, I am going to send him a picture of it. Just have not had the time. Actually he is the only one who did try to help me but, i understand they have so many
I am a widow, and I have ordered a trailer hitch, and now a roof rack for my KIA Soul from this company. Not only was shipping free and fast, anytime I have a question I get an answer in less than 24 hours. I've had excellent help from both Chris and Jeff.
Quick response to my question. Gave me the answer I needed to get the product I need. Thank you for your help in my research for a specific product.
Quick fast answers and to the point. This was about a Fifth Wheel bracket kit to mount the rail that I questioned about to make sure it was the right part number and part to fit my truck. The answer was perfect and even extra information was giving.
I was happy with the fast response to my question. However I don't understand why Reese recommends two Friction Sway Bars for trailers over 26 feet, but only make a hitch adapter to handle one sway bar.
Your organization has provided information on the installation of a brake controller for my 2016 T&C mini-van. This information will work I'm sure, and will most likely be what I will use, but I will continue to ask Chrysler a few more times, for details before I buy a controller. (I have made 3 requests for information from Chrysler without results).
It took a couple of days to get the original response to my question, but that's probably reasonable. I'm sure there are LOTS of questions to parse through, and they have to be answered on a first come first served basis. Unfortunately, the answer I received was based on an incorrect assumption, and required that I reply in email to clarify. (Admittedly, the incorrect assumption may have been because I asked the question poorly, but even so...) Each time I would respond in email, to clarify, or probe, it would take another 2 to 3 days to get another response. That happened for about 2 weeks before finally getting a complete answer to what I was asking. That's too long... waiting 2 or 3 days between every response really drags it out more than it should. I appreciate the efforts, but if people have to wait that much before finally getting a resolution, they'll be driven to look elsewhere.
Their website says customer satisfaction guarantee with a low price guarantee symbol, but they really just mean low price guarantee. They will not take back or exchange any items once they have been opened regardless of the quality of those items. I bought and installed a bike rack for my car and after tightening the adjustment knob once, the plastic knob was stripped out. I wasn't pleased with the quality or the design and they refuse to exchange it even though I was going to get a more expensive higher quality rack. I would rather pay a few dollars more and get satisfaction guarantee than low price guarantee. There are tons of internet retaliers that sell the same brands. I would recommend using another retailer. BTW, I think these 5 star excellent customer service reviews are made up by employees. I would believe the 1 or 0 star more.
I was unsure what product I needed to order for my trailer. Within no time I had an expert (Chris) answer all my questions and provide me with various options. I highly recommend using this company. Thanks
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members