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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Was having issues with a brake retro fit to HOE. Asked a lot of questions of Jon G and good great answers. Turned out the tow vehicle had a problem with the 7-way connector
Determining replacement parts for a coupler was more difficult than anticipated. This was complicated by 24 hour response to each question or clarification. There seemed to be a certain level of knowledge but, it was hard to get that knowedge communicated. It was much faster to find a local distributer.
Have asked them a few questions lately on the availability of parts, they have always responded quickly with the right answers!
I mounted this winch in our boathouse to pull a 16 foot fishing boat with outboard motor from the lake into the boathouse along wooden boat rollers. The winch is rated for a 38 foot strap capacity. I used a 35 foot strap so as to reach the outer end of the roller path and the winch handled that length of strap comfortably. Once the boat is on the upper section of the rollers I can use the high speed gear. I could probably use the high speed gear for the entire pull but I haven't tried it yet. Pulling the boat in with this winch is almost effortless. The winch is well made and satisfyingly heavy. It operates smoothly without any wobble. I recommend this winch.
Great service and fast response. I ordered Item # TTWAS12B45WSHP and received them today. Thanks again
Very helpful staff, explained everything to me. Had some parts on hand and ordered what you didn't have. Ought to be shipping everything today. Thanks.
I have a teardrop RV trailer, Prolite Plus. It's a dandy, made in Quebec Canada, only 14.5 feet long from bumper to tongue. Wanted a cover for it, but didn't know which one would fit. Etrailer's experts put me right on what I needed. I am grateful.
I am very pleased with the answer I received. I will be purchasing the recommended product once I confirm the dimensions, as recommended.
Thanks.
Jameson provided excellent advice that finally answered my question. I found the truck dealerships not very helpful, in fact to the point saying their hitch suppliers had only the purchase of a complete new hitch from them of course that would work. After getting Jameson's answer I immediately contacted the adapter manufacturer to ascertain if the adapter would fit the year hitch I had as I forgot to mention that in my question. I then asked the manufacturer if they shipped to Canada. It turns out they have dealers just down the road from my house. So all is said and done, my old hitch works on my new truck. Needless to say I schooled the dealer on this adapter.
Timely response with the info that I requested. Great service as always.
Pleasure doing business with ETrailer.
Great info. I appreciate the part numbers for use in my conversion, and for the great advice from the trailer experts! Well done! Jeff
Needed a Replacement Tail Clamp for Extang Trifecta 2.0 Tonneau Cover for my Ram pickup. Couldn't find it on their site. Sent customer service an email and within 24 hours Chris R. Responded letting me know that they didn't have it but give them a couple days and they would send me a link to purchase. In 1 day I received the link purchased and got the item in 3 days.
Perfect service - can't ask for anything more.
All needs met beyond expectation for replacement extang tonneau cover for a 1994 Silerado 6 1/2 ft fleetside
Thanks, Jason. This info will help me figure what else I can do with the space, insofar as I will be adding an extra fuel tank.
Got great technical support for my question. Quick reply! Very knowledgeable and helpful staff. Thank you
This place needs to get their $#*! together!
They have absolutely horrible customer service!
I drove two hours to pick up one single bolt. The internet says they open at 9 am. WRONG! The will call doesnt open till 1! I called and talked to crystal and explained my situation and all she could say was that there wouldnt be anyone there until 1 and that there was nothing she could do... horrible customer service in my opinion. She could have called someone to come and hand me my one single bolt! As I was sitting there waiting for 1 oclock to roll around two more people showed up expecting to get in and then werent very happy when they found out they didnt open till 1. A very poor run business in my opinion!
The question was can I tow a mazda b3000 5 speed manual transmission on a tow dolly. I was very happy to see that I can tow my truck on a tow dolly.
I was going to purchase a reese airborne pin box & was pretty sure I had a lippert 1621
Pin box. However before my purchase I emailed etrailer & Chris provided me with info
On where to look on my pin box for the # aswell as measurements to verify my existing box.The measurements chart helped me verify my existing box so I went ahead & purchased the airborne. Chris was excellent help. Thanks Greg
After reviewing the eTrailer Website, I could not find an additional part for my repair. I made a phone call and was quickly connected to a supportive person on the other end. I asked my question and he found my part. Well, I had the wrong search words. Thanks
Not the answer I wanted to hear. Since my trailer is still under warranty I can't drill any holes in the roof to attach the canoe rack without voiding the warranty. Gotta look for a plan "B"...
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members