On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Jason gave in incredibly detailed and helpful answer to my questions; I was able to procure and install my external brake controller solely upon the info and video support from e-trailer. Great customer support!
I asked a question about the difference in clearance between two different hitch options for my new vehicle. The answer was prompt and very complete.
Had a specially hitch situation for a lawn tractor and various tow combinations for my homestead equipment. Tried to pull it together myself in their online catalog and got very close. So then just decided to ask the question and give them the problem I was trying to solve.
Had the answer the same day and was provided an easy list for me to choose my option for their recommended solution.
Significantly higher level of customer service compared to most mainstream commerce online catalogs.
Now waiting to see if the products hold up - but that's back on the manufactures
John was very helpful and very fast with his reply. He researched the question and when he did not get a clear answer the first time he researched some more. Thanks so much.
I don't hand out 5* reviews often. While I consider myself reasonable, I expect good value for my hard-earned dollars. Vendors have to earn my business.
I had several questions relating to snow chains (my first set ever!) and Conner was quick to respond with detailed advice. Surprisingly, he didn't recommend the most expensive chains. I purchased the ones he recommended and they arrived two days earlier than promised!
I just got around to installing them (relying on the etrailer video). As expected, it took considerably longer, but they fit perfectly. While I haven't had a chance to test them in winter conditions yet, I was pleased with the apparent quality and ease of installation. The carrying case is a nice plus.
Great to have a vendor exceed my expectations in every way. Complete confidence in the product and ability to install them properly. I wouldn't hesitate to order again from them and recommend them highly.
I have placed several orders with eTrailer over the past few months. I always get great advice about product applications, great service and great support! Very Happy Customer!
John H was super helpful when I was trying to find a wiring harness for an older vehicle that I have. He not only answered my initial question but quickly replied with more great information when I followed up with him.
Great Service!
My question was answered quickly. The information was a great help in my search for the correct application for my vehicle.
Firestone needs to market a wireless standalone airbag system to allow a retrofit from old school pressure gauge system. No compressor needed. Missing out on a big market.
Chris not only answered my question but gave me locations i could purchase them. Thank you for your assistance.
My question was answered and even provided a part number, which I'm ordering today. Thanks etrailer!
Mike H. At Etrailer provided great service to this customer regarding 2 bike rack recommendations! Everything was as advertised and the whole shopping experience was the best!
Thank you for finding me a hitch that can tow 20k. You guys know trailer hitches I find you web site to be extremely informative. Thank you again
Reached out for some direction on towing options and received personal service which was on point. I highly recommend this company for great prices, good customer service, and for being a one stop location for all your towing needs.
When I did not get a prompt email response, I called and made a telephone order. The phone representative did not recommend bushing replacement. The email response and recommendation came after the order was already delivered. My installer did not think it was necessary and proceeded without the bushings. I would have ordered and had the bushings installed, if I would have had timely recommendation.
My question was regarding the range of the wireless Prodigy RF brake controller # *******. Jameson C was quick to respond that this unit has a 300 foot range so our 36 foot motor home should not be a problem.
Thank you for the quick response, Jameson.
Vernon K
I asked a question regarding Using Hitch High/Low Adapter for Extra Ground Clearance with a Hitch Cargo Carrier and it was promptly responded to by Adam R in a succinctly, very understandable and very helpful manner.
Thank you for such a detailed and quick response to my inquiry on my trailer questions! I am sure there will be more questions about other things as I move forward in becoming a first time trailer owner and I look forward to sharing those things with you.
I am absolutely satisfied with the answer the Conner provided. He also provided a link to the solution and it was excellent! What I finally did was bought a new Mictuning Winch In/Winch out toggle switch and installed it in my new 2017 Ranger 900XP. When I cut the original in/out switch off I reversed the wires per his directions to the new toggle. Worked like a champ!
However, some items need to be updated to match the items you receive as far as the dimensions and product pictures... (Here's my review of a product #853-7887 Stay-Put Thule cradle) I do love these cradles and they worked fine for me AFTER a bit of alterations. So the 4 I ordered and received 9/15/17 DID NOT fit on the 1" pipe that my bike rack has equipped. Granted my rack isn't a Thule, these cradles are designed and claim to accommodate 1" diameter pipes all the same. So if you zoom in on the product pic on this website you can see the hole dimension shows 1" in diameter and the inside is SMOOTH. What you DON'T see are the ridges that are inside the hole of the cradles that I received, making that 1" diameter SIGNIFICANTLY smaller. Small enough to NEVER fit on a 1" tube. How do I know? Because I had to grind them off considerably for the cradles to even start go slide on. I did leave about 1/3 of each of the grooves on so the fit was tight enough to not slide around. So be warned, you may have to modify if you do receive these with the ridges inside. I used an oscillating spindle sander with 7/8" bit and I targeted each ridge individually as opposed to using a 1" bit that would probably take too much off. Here's a pic. Unfortunately, I didn't think to take pics of the ridges prior to sander them off.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members