On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very helpful the response was pretty quick and helped out a lot. Will be purchasing in the next month
Gave me perfect and easy to follow advice for choosing the right hitch! Gave me both written instructions and videos!
Every facet of your business that I have dealt with has been top notch. I even paid 10$ more for a different product because you guys are worth it. (I didn't want to hassle with the low price guarantee). Keep up the great business model!
Yes, I was satisfied to my questions as I expected that there were no instructions on the Gear Motor Assembly # LC*******. What I did not and do not understand is the engage <-----> Disengage on the motor if I am supposed to do something? So I am going to assume from the answer, I do nothing. Your organization has gone beyond what I had expected. Good job!
However I have not gotten to that task yet as we had an in house water leak affecting several rooms when we were on a trip and it has taken priority. So it will be a few more weeks until the house is in order and I can get to the slide out motor replacement. Thanks for the follow up. Gary Gerschoffer
I have a 1990 Avion trailer with normal maintence requirements for an RV that old. It is very comforting to know etrailer only a mouse click away or a phone call.
I had a question about how to adapt some racks from one vehicle to another, and was answered very quickly, with excellent suggestions and links.
Great service, so good I wanted to do this review.
Kyle did a great job getting me the info on trailer toolbox options. I think I have the info I need to make a purchase next year. Thank you for dealing with domestically produced products. Etrailer.com comes through once again.
I ordered a swivel trailer jack from our very successful local trailer dealer, after describing what I needed. It didn't fit my 2x2 frame, and they said that they had no other options, and frankly didn't seem too interested in further discussion. I inquired at etrailer and Kyle took the time to do a bit of checking and he followed up with a note that they had a jack for my trailer. I've just ordered it, and be assured that I'll be back. I've ordered from etrailer before, and got great service.
Thanks!
Bud Burik
Excellent customer service as always. I bought the hitch they recommended back several months ago and it was spot on. So from a lens to a hitch you can count on them.
Thank you for your quick response, it was exactly as you said, the multi switch just worked itself loose, nothing a little loctite couldn't fix. Thanks again!
Received a same day response with explanation and link regarding Reese friction pads for my weight distribution hitch. Thanks Jameson!
I wrote a question to Kyle on E-Trailer and received a very quick and helpful response. I ordered my parts and received them very quickly.
I asked a question regarding product dimensions and my question was answered quickly and was very detailed. Michael went out of his way to go to the warehouse and actually measure the parts. Thank you!
Jameson provided good on point advice very quickly, and totally solved my issue. I ended up purchasing the solution at a very competitive price from the link he provided.
I questioned why I could not buy a single roof rack and my question was answered over nite! I was instructed in how to order enough parts to assemble one and I did just that, I ordered he component parts. Thanks for the great service. I was told my stuff will be here Monday. Thanks again.
I could not have been more satisfied with Connor's performance. I think he understood that trailer wiring is not my forte. He recommended parts, a complete verbal explanation, and videos of the installation. He also provided followup instructions. Very professional, courteous, and very knowledge. I was very impressed, especially when you consider that I had already asked two auto stores, two trailer dealers, and a truck stop and got no help what so ever! Yes--I will recommend etrailer to my friends. Thank you!
Customer Service dude helped me make a decision and I bought the trailer lite and bracket based on his recommendation. The light and bracket are perfect for my needs.
I do however need to comment on shipping method... USP/Mail combination. Thepackage was sent from St Louis MO area to Memphis TN area (about 250 miles). The circuitous route went from St Louis to Kansas City MO back to St Loius through IL to Lavergne Tn to Memphis and back to Arlington, a total of 5 days on the road for a 4 hour trip... kinda ridiculous and sad
I asked a question reference radial vs bias trailer tires and I finally got an acceptable answer from etrailer. Great to deal with
Jameson took the time to provide detailed information, explanation and gave 2 options for a hitch fitting my application. This reinforced information I was educating myself with and is greatly appreciated!
My question was answered satisfactorily. Still trying to decide on what hitch as I would prefer one that does not have a large bar hanging below the rear bumper fascia. I may be looking for something that does not exist.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members