etrailerReviews 18,889

I emailed etrailer about two different hitches for my 2018 RAV4. They gave their recommendations and reasoning why.

I was looking for additional information on a brake controller and the e-trailer posted the manual for the controller to their website. I was not able to open the PDF online so they emailed the PDF to me the next day! Thank you

Thanks for the response Conner. It is exactly what I was looking for. I will be purchasing shortly. Thanks.

My only complaint right now (not installed yet) is when I called to confirm my shipping address I was told I would receive an email with tracking when it shipped. I never did and therefore didn't know to when expect it or if it had even shipped yet.

Want to replace my two piece rv roof access ladder. Asked questions about the surco universal ladder to see if it might work. Questions answered promptly. Will probably order the ladder in the next few weeks.

The answer was not what I wanted but, there probably is no other way to go from a 2 wire tow vehicle to a 3 wire toad. I have the wiring that was recommended. I just wanted something simple without the diodes and such.
Thanks for your help.

I cannot believe how quickly my question was responding to. Not only was it responded to but it was actually made a sticky on your question and answers website. Ultimately it led me to purchasing the generator from your site. Thank you ever so much. I just received delivery of it yesterday but due to an injury I cannot start it until the end of this week when I have my son helping me out. Cant wait.

I bougjt a 5th whreel bracket for my 2011 f350 super duty. After get the bracket we noticed that we would have to drill hile not only to the frame but also to the bed of the truck. After speaking to a representative they said they would take the item back but i would have to pay for shipping. Completly unsatisfactory customer service. They just lost a customer

My seal had no number on it. I emailed Etrailer the measurement of the OD of the seal shaft and ID of the wheel hub on a Sunday. They emailed me back the number of the seal I needed the next day. It arrived today, the day they said it would arrive. Great service and helpful people. Very happy...

Thanks Chris for your fast feedback on my question. I realize it is difficult to recommend a size when you aren't able to actually measure the part. I finally contacted my trailer manufacturer through the place I bought it. Although I chose to buy the parts (not stocked by etrailer) from another source. I will definitely keep etrailer in mind for future trailer part needs.

I had a question about how to measure for the proper height. Kyle S. Answered my question and really helped in my decision!

I have ordered a number of parts from etrailer.com and they have continued to surprise with their customer support and knowledgeable staff to answer technical questions. Very competitive pricing as well!

Went with recommended lug nuts and they worked perfect. Will be buying from etrailer again. Thank you

I had some questions about a product that I am going to buy. I did not want to buy a wrong one.
I had excellent experience with customer service.
They answered all my questions and give me some advices.
Thank you very much

I got a quick, knowledgeable response to my question. Thank you Kyle service and delivery had always been great with e-trailer

My question was professionally answered, not just a copy and paste job most other business do.
How good a job you ask?
Well I bought every thing I need to build a custom trailer from them!

I appreciate the info. & all the options that you offered... I feel one of them will definitely solve my issues... THX again...

I got a great answer that helped me resolve the question. The part suggested did the job. This service is very much appreciated. Thank you