etrailerReviews 18,889

I ordered a hitch from etrailer for a trip I had coming up in 2 weeks. Around the time it was "supposed" to arrive, I received an email saying that the hitch was not in stock and will take a few week for the shipment to come in. Which would be to late for my camping trip. I told them the one I order said "in stock" on their website. They offered to send another hitch, the same price to me but if I wanted to rushed I would have to pay the shipping. This is crazy! The least this company can do is ship the new item asap without trying to charge me extra to make up for their website's wrong advertisement. I told them to cancel my order. I will not use this company ever again.

-Jason G

I recently purchased a 2018 Toyota 4Runner and wanted to add the Westin Lighted Running Boards. The description of the product listed the custom installation kit was not included and I could not find the custom installation kit on the eTrailer website, so I asked the question to the eTrailer experts. I received a quick response from Kyle S. That was very detailed and included the part number for the kit I need for the installation. I appreciate the help from Kyle and I ordered the running boards and installation kit on 7/3/18. I am looking forward to receiving them and putting them on our 4Runner. I will definitely post again once I receive the items and after I have installed the running boards. I have ordered from eTrailer in the past and I have never had to make a return or received the wrong parts, so Im sure this order will be accurate and delivered quickly.

I appreciate the feedback but I think the information is worthless. I dont blame etrailer for this but instead I think this is just a small example of our culture going overboard with legal issues. I mean I cant buy a cup of coffee without getting a severe warning that the coffee is hot. If you cant sell a cup of coffee without covering yourself for legal purposes I guess a safety strap for my bike rack is fitting. Im very disappointed to leave such a society to the younger generation. Hopefully we can return to some semblance of common sense. Im sorry to vent but I cant be quiet and stand for this legal silliness.

Actually I was quite surprised, and pleased, to hear back from Michael with such a thorough answer to my question. I had discussed this issue with many camping friends and a couple RV dealerships and was told that I could not combine the B&W Turnover ball with air bags. Since the both occupy the same area of the frame only one could be installed.
Michael not only advised me that it could be done, he provided the exact part numbers for the air bag kit that I need. He also guided me to eTrailer videos covering the installation on a similar vehicle with the Turnover ball alread installed. I couldn't be happier. I intend to order the kit after this camping season and do the installation myself this fall.
Thank you Michael, and eTrailer. Knowledge is power, service is everything.
Kevin

I appreciate the information from you based on what little criteria I was able to give to you. The cayenne is actually a 2015 diesel. We looked at the door jam stats and the trailer stats and all are within guidelines. My problem isnt that the cayenne CAN pull it. My concern is when something happens and the inexperienced driver has a vehicle that technically is fine, but as soon as theres an issue all of a sudden this high performance vehicle isnt keeping the eight wheels and oresious cargo on the payment. My concerns are length of vehicle, width of wheel base, weight of vehicle to stop the force of 6,000lbs coming towards it. Yes we have a break system, but that break system could fail. Yes we have an emergency break system, that could also fail. What happens if the trailer jack knifes? What happens when it blows a tire or two on one side? Will the cayenne be able to keep its self from losing control of the driver can keep its wits as well. And wits might have nothing to do with it. Sometime $#*! happens.

As for the suburban, he reassured me and told me in all the ways he pimped his ride for towing and I am secure with that. But again, the suburban is long. The hitch was built into the frame, he has air ride shocks that the computer system controls as it feels the weight. There were even more things he added to help the suburban be a proper towing vehicle. So Im good with this choice.

Thanks again for you insight.

The bike rack is heavy duty. Also you might I want to add in comments that people may need to put a 2" or 4" hitch lift attachment, It sits low on 2018 Nissan Murano hitch setup. Also the rubber slides on wheel rests could be a little more solid. But if you don't take the wheel rests on and off they are fine. The wheel rest can work for other items such as carts and lawn chairs so I use them in various formations, that is why I take them on and off.