etrailerReviews 18,889

Purchased a hitch for our 2017 Kia Sedona. It arrived both damaged in transit from UPS and also had a large number of scratches that someone attempted to cover up with a Sharpie. All they offered was $10 to cover the purchase of touch-up paint and would not replace it with a new one. To be fair, I did have to install it right away because I needed the hitch for a bike rack and couldn't wait for a replacement. But since I installed it they wouldn't take it back even though it was damaged before I got it.

I asked about installing the Redarc Tow Pro Elite on my 2019 Land Cruiser. The first answer assumed I had no tow package. The second answer told me to buy a different (and wireless) brake controller because Toyota allegedly stopped including the wiring harness for a brake controller. I replied that I do not trust wireless for a brake controller and asked again. No response. Since then, on another forum, I have been assured that Toyota still includes the wiring harness. I'll find out soon enough, but not through any help I have received from etrailer.com so far.

Ordered my bearings kits on Sunday, and paid $14.00 for 3-day shipping. Received an email Sunday stating "your order has shipped". Okay, now I subtract Sunday, and figured my order will arrive on Wednesday. My UPS tracking stated Thursday. Contacted Customer service. CS rep told me that UPS didn't count the first business day as a shipping day, so the first shipping day would be Tuesday, and my order would be there in 3 days on Thursday. Explained to CS that perhaps etrailer's auto emails should not announce to customers their orders have shipped when it hasn't actually shipped. She went on to defend etrailer, instead of taking a bit of criticism. Hey, to me "shipped" means it's actually moving not sitting there for another two days before it's actual journey starts! How about you?

I ordered a Curt trailer hitch, wiring harness and bike rack. The etrailer.com website stated the rack would hold 5 bikes. The only way that MIGHT happen is if two of the bikes are men's bikes. Not real practical for a family with husband, wife and three kids. When I called customer service I was told I would have to pay $32.00 return shipping because the pictures on the website showed the rack holding 5 bikes. When I asked the customer service rep if he had ever tried to put 5 bikes on this rack he replied no. It looks like a high quality bike rack but it will not work for a normal family of five. By the way, the box says it will hold 4 bikes and then in another place it says 5 - something not quite right.

Etrailer had fast shipping and also answered a couple of questions I had. I'm not impressed with with the Reese 5th wheel adapter though. The welds were not ground down prior to powder coating, so the first time I moved the T handle to lock the adapter into place it took the powder coating off. This happened on 3 of the 4 corners and because the welds are so high I can't tell whether I'm meeting resistance because the adapter is locking in correctly or if it's because of the high welds that were not ground down.

I have been using etrailer for several years and I always get great service. My first experience several years ago I ordered what I thought was a pair of trailer springs, but only received 1. Called customer service and they overnighted me a 2nd one free of charge. Have used them ever since. Orders are always shipped quickly and I get them faster than promised. Prices are usually the lowest or about the same as others when I check, but why chance using someone else.