etrailerReviews 18,889

Exceedingly poor customer service. Placed order June 7. Vendor paid. Partial shipment June 27. Inquiry by buyer: order not processed. Order finally shipped July 13. Vendor failed to correct their error with expedited shipping. Profit before people is their mantra. Last time I order from this outfit again. Amazon had everything I ordered for less and two day shipping with Prime. You'd be foolish to order form this company and their refusal to correct their mistake, which the customer paid for in money and time, when there are far better sources for the same items. Unapologetic and arrogant with thier own culpability in incompetence. Thanks for nothing George and Angela

I bought a expensive bike carrier from e trailer and after the first time using it the support arms broke. I asked for them to send me a replacement part. They said I had to purchase the replacement part and pay shipping both ways. Then wait to get refunded. Bridgette The supervisor was extremely rude and did not have any customer service skills at all. If you purchase anything from this company don't plan on returning anything or having a warranty.

I am having sway issues with my newly purchased BlueOx Pro Anti sway system. When I called etrailer for advise I was told the person has no experience and does not know of anyone that has experience with Blue Ox at etrailer. She has never sold one in years. My experience so far is horrible and etrailer does not want to help. I was advised to call Blue Ox if I needed any help. I would advise anyone wanting to purchase a BlueOx anti-sway/weight distribution hitch to no go through etrailer. They advertise expert assistance which is not true from my experience.

While the answer was technically correct and the best answer for the question available to date, I felt that not having a product that fits my needs takes away from the overall fitment I wanted for my trailer. The whole trailer is built with single wire lights to include the interior lights. I find it hard to believe no one makes a LED single wire interior lights. Yet, no amount of searches has found anything to match the incandescent original. My o ly recourse is to use an RV porch light and ground it to the trailer.

I ordered a Yakima roof rack for my 2018 Ford Focus ST on May 27th. My current roof rack is in such terrible shape and is barely holding on so I needed it in a short time period. (3 days from then, paying $20 more for 3 day shipping) I received an email hours after ordering that said the item is delayed and they will be doing everything they can to rush the order. I emailed back promptly saying no problem, as long as I got my $20 back. I did not receive any response for 2 weeks. I called customer service to see what was going on. Apparently the clips were not in stock. After a few calls the lady told me to change me order to a different rack. (no discount offered for the frustration) I then said I wouldn't mind getting a different rack. After receiving a "link" to the new rack, I was told to complete yet another order. My response was NO. Just save yourself from the headache and do not order from this company. I am very patient but they made this way harder than it had to be. Very poor communication and customer service. If I had a choice, 0 stars.

I ordered my mirror on May 15 and got an email saying that the package would ship within 7 days. The next day I got an email saying that the order was being delayed until the week of the 27th. It wasn't clear to me that the week of the 27th is when THEY would receive my package and wasn't when I would receive the package. It's now Jun 3 and I still have no package and my wife is driving around without a rear view mirror. I'm in sales and would be more clear on the shipment process in the sale, or at least in the email indicating that my order was being delayed. I called in and the customer service rep was not pleasant. She was irritated that I was requesting a discount for the extra time that I have waited and it only turned me further off from ever wanting to do business with this company. I cannot recommend this company for their over "promise and under deliver" methods and especially for its poor customer service.