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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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Wondered if it would be better to plumb air lifts together so as to keep loads equal. Told me it might be a good idea, Gave part number for T fitting if i desired to do that. I will try it, if there is a problem I will have the fittings to go the other way. Web site was awkward to order from but customer service lady was helpful and placed the order for me.
I ask a question Conner L about using a Auto slide on a 8' bed. He recommended a few 5th wheel hitches I should use instead of the slider for safety reasons. So taking his advice I will try to sell my auto slider and buy one he recommended.
Thanks for the info: Dennis
They are a good co. Bought a trailer hitch a year ago good product and had a problem with receiver and they took care of it right now with a reply on what to do
Answered my question but I still don't like the answer:>) a product not available...
Review of answer to question about length of seatback (from top of seat to top of back) for Tomas Payne Euro RV Recliner Item # 195-*******:
Kyle computed the answer by subtracting the published seat height from the total chair height: 41 1/2"-19 1/2"= 22". I feel this is not helpful in giving the functional length of the seatback because I believe the front of the seat is 19 1/2" from the floor but the back of the seat is closer to the floor so the seatback would be longer than 22". The question is how much? It would be necessary to actually measure. (For some chairs this dimension is included in the specs.) It is very important to know this measurement. If the seatback is too short, it would not support a persons head and then the recliner would be useless.
22" would be too short for me. But if the true measurement is actually 26" it could be ok. 28" would be ideal, but 26" could work. 22" would not work. So its important to know the true number.
I had a question about the installation of the trailer hitch wiring that was unclear from their video. Got an answer that satisfied me, and the hitch and wiring were here and installed 3 days later.
The exact information I was looking for. I got answers from 1 7/8" to 2 1/2". Waiting on the hole saw to install.
Received a quick response. My question was answered. I was given an alternative item that would best fit my needs.
Prices were great, ordering was easy and I had the option for free pick up. Pick up was convenient and pleasant. Product was ready for pick up within hours.
J. C. answers your questions promptly and with knowledge that allows you to order the correct product.
Great help that led to problem fixed. 1 30 amp distribution box fuse blown, 1 plug removed, add 30 amp in, fixed
Chris R answered my somewhat complicated Ford Explorer towing question promptly and with clarity. That is one of the reasons why I have been a loyal etrailer customer for years!
I asked for the bearing set for a 1988 Ranger Bass Boat trailer. And was told to basically measure them myself to "make sure". This sites "experts" use the same advice to everyone who give makes and models of trailers... I didn't know it took a lot of education and training to tell people to measure them yourself.
My boat/trailer are stored 1.5 hours from me and not something I wanted to leave disassembled to come home with measurements and wait for an order to arrive.
Whites Marine a small eBay retailer knew what bearings I needed and I confirmed their information through a link that had my specific year owners manual. Etrailer is a sham with no real customer service or resources and leaves that all to the customer to measure/decide if the right bearing/race combo is correct.
Bought 2 Furrion ac's with dual zone thermostat kit.
1 arrived damaged and after buying kit i learned about the LED light kit.
Called to ask if I could swap out the 2 inside cover kits and pay difference. Told nope. Instructions couldn't explain how to wire in dual zone thermostat. Called the Furrion tech support and they said they have no ideas, recommend I just buy another thermostat. Called E-Trailer. Asked if they could explain how to do the install, they said they haven't a clue. They told me to keep calling Furrion tech support. Asked about a 2nd thermostat, told sure if I buy it? Asked about replacing the broken outside cover. Was told I would need to remove the complete unit and send back?
Your better off purchasing from amazon cheaper and they stand behind everything. Mr Greg was a nice man he's just unable to do anything since E-Trailer is not really capable of customer service.
2200. 00 spent and I'm stuck with a broken cover, no idea how to wire them in to thermostat. My advice is anyone other then this outfit.
Customer service is another way of saying yes it's our fault but you'll still need to pay extra and wait
Update. 6 weeks later they did send me another ac cover... I'm just wondering why they couldn't have just removed said cover from one they had in stock?. At least I did get the broken cover fixed
James
Thank you for your comments and confirming the proposed options as viable. In the end I opted for the RoadMaster spare tire carrier because it's hitch will accommodate a hitch mounted cargo carrier. Our RV is a 2017 MB sprinter 2500 which has zero exterior storage and storage inside is very limited. This option seemed best to me.
The response time and the detail of their engagement is second to none. Truly floored at how great etrailer customer support has been. They responded quickly and took the time to read my question and provided a detailed response. Etrailer sets the bar for me in how to measure others. Carla was a gem.
While I should have been more patient awaiting reply, the reply was nonetheless very helpful. Afterward, I determined my 18" trailer hitch height was more like 17, not 18, suggesting I need a 5" or 4 1/2" rise. I had ordered a 4" rise. I may end up returning and swapping the 4" for a 4 1/2 or 5". Lesson learned: Never mention drop or rise on a sloped driveway. Use a level for trailer side to determine hitch mount height.
Finally decided it's a defective circuit board. Really disappointed in the product but the company is concerned about making it right.
Very helpful finding the information! I have an older trailer so finding parts was a litlle difficult. Response time was great!
Even though I haven't purchased anything, Kyle took the time to research my question about reducing suspension squat while towing on my 2016 F-150 (6" lift) and answered in a timely manner. I have purchased from e-trailer in the past and I am even more likely to do so in the future. Thanks Kyle!
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The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members