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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
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It was sad for me to read his review... are there not more engineers? Is it simply too easy to not think and reply? I was actually tempted to reply back to him and ask if his mom or dad could help him... Please note: There is a difference! May not be major, but... there is a difference.
Lewis
Was very quick to reply to my question. I have not had time yet to check the brakes as he suggested. Also a tech person called me and explained how the brake controller works. That helped clear up several other questions that I had. I appreciate the good customer service.
Had requested information relating to the NOCO battery charger. John H was able to research my question and answered my question in a timely manner.
I had a question about dolly towing my 2007 Camry's steering wheel. Mike answered my question quickly if the information I needed. Great website and business. I also ordered 2 parts from Etrailer and they arrived quickly and am extremely happy with the service. The hitch and wiring harness was easy to install with their directions and videos.
I was shocked to see that i got a response from Mike on a sunday afternoon, i had only sent the question in about 2 hours prior! He gave me the correct advise{of course) the next afternoon all my wiring problems were solved. You guys are the best in the industry, thanks again
Since the carpet weight was not listed in the product description, the ultra cute Jameson answered my question quickly and accurately
Despite the fact that I had purchased my Extang tonneau cover from another supplier, Jameson was very helpful in finding the answer to my problem. This is a great service offered bu etrailer and I will certainly buy from them in the future.
I have made a number of purchases from etrailer.com in the last few years. When I have a question about a product their folks are quick to respond with helpful information and I receive exactly what I'm we rung on short order. Highly recommended!
I recently purchased a replacement 18-foot powered RV awning. Prior to purchasing from etrailer.com I wanted to have a couple of questions answered, so I emailed etrailer.com and received an expert response within 24 hours. Even more impressive is that this was on a holiday! I've ordered from this business half-a-dozen times since 2015 and every order has been perfect. They make several post-sales 'follow-up' emails to ensure customer satisfaction.
Robert gave the advice I needed to ensure the safe and easy way to pull my rv. Thank you, Robert! Once I get my rv hitched up and adjusted I am a a anxious to see how it tows.
As my trailers tongue weight should be 10 to 15 percent of the gross weight of the trailer, and mine is about twice that... Sadly I needed to remount my axle forward of where it was when I purchased it. This was not that tough I just purchased 4 new mounting brackets and welded them in the appropriate position after determining that with trail and error of moving the axle a bit then re measuring the tongue weight.
I had a question about the right product to buy. Sent a question about 8 pm one evening not expecting an answer until the next day. In less than 1 hour I already had an answer and suggestions for the correct product from etrailer. GREAT Customer service!
Replacement Lock and Key For Sport Rack Box SR7095. According to etrailer.com there is not replacement for the entire locking system which I did verify to be true according to the manufacturer.
Ordered a cargo carrier from these clowns. Arrived in 2 days via UPS but carton was beat up a bit. Of course, it wound up missing a couple critical parts. Called for part. Service rep said she'd send an email that PM with tracking info. Email came 2 days later. Tracking showed part wouldn't arrive for yet another 7 days, which would've been today. But etrailer shipped using that UPS-with-hand-off-to-USPS-for-final-delivery. And for the 2nd time in 10 days, USPS lied by saying they "attempted delivery." BS. Home all day. Birds of a feather, huh?
Don't waist your time! I ordered a product. 30 days later after emails of excuses they said they could send me half my order. The other half they couldn't me a time frame when I would get it. I paid a hundreds to having to cancel and ask for refund delaying my progress on project a month. I'll won't waist my time with this company. I wish I would have read the mountain of poor reviews online prior. Do your homework. Horrible service! PS: I would give no stars
They allow you to ask questions and get real answers from people who have done the work with and accessories on pick up trucks.
I haven't decided if I will replace existing motor with 6,500 pound unit or go with the Ultra-Fab landing gear that has a separate motor on each leg. As usual etrailer tech was quick to answer and much more informative than Lippert.
Erik was right on with helping to solve my boat trailer
Fulton jack problem... good feedback to me. Gary Vann
Needed to confirm the subject tie downs sells would work on my truck, so I emailed Etrailer. In no time flat I received a reply from Heather affirming they do, so I'm order them. Have been doing business with Etrailer for years, and they remain my go-to company for items like this. I would tell Etrailer to keep up the good work, but they don't need the encouragement... it's part and parcel of their business culture. There is no better customer service on the net.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members