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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Nebraska
1 review
0 helpful votes
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'Twas Awesome
May 8, 2024

Everything came as described and really fast. Directions need to be better though. Good thing there was a video on their site

Date of experience: April 27, 2024
North Dakota
1 review
0 helpful votes
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Overall a good experience
May 7, 2024

Etrailer helped me find the right prepacked hub. It came in a timely manner with all the parts I needed and instructions. It fit well and was easy to install

Date of experience: April 27, 2024
Utah
1 review
0 helpful votes
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Great Service
May 7, 2024

I have purchased several items in the past and your service has been great.

Date of experience: April 27, 2024
Indiana
1 review
0 helpful votes
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The Curt hitch was packed well. Fast shipping. Watched the installation videos for the hitch. Very easy installation. I installed it by myself and used a couple of tiedown straps to hold it up so I could get one bolt started on each side then installed the rest of the bolts and torqued them down to 137lbs. The hitch seems to be made very well. Very happy with it.

Date of experience: April 27, 2024
Pennsylvania
1 review
0 helpful votes
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Great
May 7, 2024

The installation went great Was easy then I thought great service also great parts

Date of experience: April 27, 2024
Canada
1 review
0 helpful votes
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Great follow up
May 7, 2024

It was easy to find the Demo tow plate towing caps and this is the only site I was able to find them.

Date of experience: April 27, 2024
Pennsylvania
1 review
0 helpful votes
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Best bang for the buck
May 7, 2024

Shipping was fast. Easy installation about 15 min and was done. Build quality seems good we will see how it holds up. Pulled a 400lb no problem.

Date of experience: April 27, 2024
New Jersey
1 review
0 helpful votes
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Great
May 7, 2024

Just as expected delivered on time packaging rugged

Date of experience: April 27, 2024
Arizona
1 review
0 helpful votes
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Great product
May 7, 2024

Great product only issue was the self tapping screw was to cheap I replaced it and the install was easy.

Date of experience: April 27, 2024
Vermont
1 review
0 helpful votes
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I had a few questions About which hitch to get before making my purchase and I received prompt, personal responses that made the decision-making process much easier.

Date of experience: April 27, 2024
Pennsylvania
1 review
0 helpful votes
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Well designed site, easy and clear to navigate. Plenty of options to choose from. Response time from the site excellent.

Date of experience: April 27, 2024
Washington
2 reviews
0 helpful votes
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Fast service
May 7, 2024

I would use them again if needed.50,*******0000

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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Steering was all over the place. Actually had to drive the RV instead of just enjoying the ride. Looked underneath and noticed rear bump stops were pretty much gone. Figured I'd try that before going big. It did the trick tracking down the road like it should.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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Quick & Easy
May 7, 2024

I watched a very informative video sponsored by etrailer on YouTube on how to install trailer wiring on my 2014 PriusV using a wiring kit available from etrailer. This plug & play install was so easy, it took me about 45 minutes start to finish.
Ordering on line was a snap, I got up to date info of when my order was shipped & when to expect delivery.

Date of experience: April 27, 2024
New York
1 review
0 helpful votes
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A±++++++++
May 7, 2024

Excellent Experience very helpful. I would buy from there again

Date of experience: April 27, 2024
California
1 review
0 helpful votes
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Outstanding service as always
May 7, 2024

I am a long-time customer. As always, I found what I needed at a competitive price, my order was processed quickly and my order was received earlier than what was promised. From my online order to delivery was less than 72 hours. The communication about my order status and shipping was excellent.

Date of experience: April 27, 2024
Missouri
1 review
0 helpful votes
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Excellent Customer Service
May 7, 2024

My third time shopping with e-trailer. Product is always quality, arrives as stated ( or earlier), and their installation tutorial videos are excellent.

Date of experience: April 27, 2024
Ohio
2 reviews
0 helpful votes
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Trailer parts
May 7, 2024

Good and easy. Parts arrived on time.No problems with anything.

Date of experience: April 27, 2024
Michigan
1 review
0 helpful votes
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Efficient!
May 7, 2024

Fast shipping, responsive customer service, great product! Can't wait to install!

Date of experience: April 27, 2024
Ohio
1 review
0 helpful votes
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B&W gooseneck hitch
May 7, 2024

Etrailer has great products at competitive prices. The install videos really a big help.

Date of experience: April 27, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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