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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This is my 2nd time ordering from etrailer. Great and easy experience ordering from them. Videos of the installation make it more easier to help with Installation before making the right purchase.
Quick, easy shopping. You're website is very informative and intuitive so I can figure out what I need to get the job done.
Shopping was straightforward and easy. They had the part in stock and delivery was simple.
With etrailer.shopping online is made easier with their detailed descriptions of the product.
My order was correct, however, whenever I order the 25K jacks, they put them in a box and they tear it all up.Maybe a different way of shipping them.
Great inventory, really like the free freight
E Trailer has always provided excellent service and products. I haven't had an order yet where I'm dissatisfied. It's shipped quickly, the item is always as described and the instructions available either in the box or their website are always great. I ordered a 4 prong flat plug wiring kit for trailer lights. Following the instructions I had it installed in 45 minutes taking my time. They work great and came out looking factory. Thank you again E trailer!
The 4 bolts that fasten to the built in nuts on frame were not right thread
Excellent service. The process of ordering was A+.
Got a hitch for my Mazda three. The brand was draw tight. It will probably work fine but it's nothing to jump up and down about for the price. Part of the powder coat was chipped and the stickers were all crooked. Overall, it just didn't seem like a prize piece of equipment. It'll probably be fine and I'm going to install it.
Easy purchase, great communication, received quickly. Great cover for mower! Happy with company and product! Recommend company saved in favorites.
Thanks
Shipped quickly, received with no damage and installed on trailer. Everything fit correctly and came as described and got the trailer back up and operational so I can continue using my trailer.
Very easy to find the product I was looking for. Easy check out and quick delivery. Very happy with my purchases. Thank you!
Our product was in stock with a great price.
It took only a minute to order, and we received it within a couple days!
I needed some clearance lights and interior lights. Etrailer shipped quickly
I really like this company have purchased from them before
The wire harness I ordered was delivered promptly, and was easily installed after watching an instructional video on the etrailer website.
Just what we needed. Have not used yet for camping but tried them in the truck and they will be a great help.
Great experience! Fast shipment and the excellent communication. Quality products at competitive pricing. Thank you
E trailer was very helpful when ordering my Swagman XTC4 hitch mount bike rack. The site had tons of info and photo reviews that were helpful in making my decision, but I still had a few questions. I reached out to customer service to see if they had more information on the product. They were speedy to respond and courteous of my concerns. I ultimately made a purchase which arrived in great condition and just as expected. I would gladly recommend Etrailer, and look forward to doing business again in the future
I have an 08 matrix and I have bought these before from here but for some reason the bolts are a size too big for what is tapped into the frame. Not sure if all of them are like that or not
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members