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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Finding what I wanted was quick and easy, and the process to make an order was also quick and easy. The post-sales survey was irritating.
Finding what I wanted was quick and easy.
A 36" wiper blade that is $50! Was shipped folded in one half and now has a permanent bend in it. It_might_ flatten out after it heated but using immediately after if was shipped this way is almost laughable. Very unhappy
Everything delivered accurately and on time as always! Etrailer is always a breeze to work with.
Very good product description, and very good price
Great shopping experience, look forward to doing business in the future
Always Great doing business with these Guys!
Installation was easy.
It was a good one pleasant experience I greatly appreciate it
Had what needed and can get fairly quickly for a planned trip
The USPS tracking information was not very usefull, but I did receive the item later than expected. The item fit perfectly.
Thanks! Very easy to order and received in a very short time. Price was good with excellent communication.
Etrailer is my default go-to for all things RV/bike-related. Excellent customer service/response to questions, huge selection of items...and very competitive prices!
I'm very satisfied with my purchasing at trailer.com
Shipping was so fast and it was very easy to put the replacement arm on with all the helpful videos for the product.
I have never had a business follow up to make sure I received a product and that I was happy with the product. Wow, thanks.
The heat of Phoenix summer is brutal and I drive my van daily for AC service. I added a trans cooler to help and the install was quite easy. I was able to mount trans cooler in front of AC condenser with L-brackets mounted to radiator cross member. I did need an additional three feet of hose for the cooler line and I'm glad I purchased the quick connect fitting with the kit.
Great experience videos were very helpful. I knew what I was doing before I even got the delivery. Honestly, the only thing I didn't get with the delivery was a couple nuts and bolts to install the plug Light hook up. But other than that, no complaints at all the third time I've bought from each trailer and it's always been a good experience.
The wiring fit my Venza with no issues. The installation video was a huge help. I ordered on Friday and towed a trailer on Tuesday!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members