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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Easy to find what I was looking for. Variety of different items. Found exactly what I was searching for
Straight forward installation. A bolt template would be very helpful and all bolt holes on winch were not able to be used with bolts supplied. Once installed, very nice set up.
I ordered the hitch at 2:00 in the afternoon and it was shipped the sam day. They responded quickly to my question by email and the hitch arrived when promised. You can't ask for more than that. Very happy đź‘Ť
I had no issues finding what I needed for my trailer springs Ubolt replacement. I also like the how to videos.
After first sink came damaged, the second is good.
E trailer as always gave great information to enable me to purchase the correct cover for an ac unit on a older travel trailer.
Contact with customer service via chat and by phone was helpful to me. I appreciated the polite and thorough assistance.
Fast and responsive service, George is always right on it.
Great customer service! As usual!
I've always had excellent service with eTrailer.
I just bought a new Silverado and I will be back for more. I'm sure.
Spoke with Paul. He was very helpful and courteous. Hitch arrived on time and was easy to install. High quality. Great company
We lost a towing mirror when we were on the road. We chose a new set from etrailer and had them delivered to a friend that lived along the way. We paid for expedited delivery and they came when promised. I wish that I hadn't gotten the 2 part mirror with the convex extension. It is harder to use that the simple extended one.
Always answers my questions and fast responses. Always a great experience shopping with you all.
Very satisfied with the ease of ordering my product
Box arrived in rough shape but hitch was not damaged and all parts were received in good shape. Looks good.
Very easy to use website from start to finish. With parts in stock and fair prices to boot.
Thanks, but description lacks dimensions. I needed a 3/4" square crank handle
Placed order and received updates along the way. Was a great experience.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members