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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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X-Factor kits arrived on time but had hardware missing. Replacement hardware sent to me but was the incorrect size. Waiting on CSR to reply on replacement.
Great price and fast shipping. Great place to do business.
Very easy to navigate to find products. Great how to videos that goes with the product purchased.
Such a pleasant experience! I've been looking for a narrow grab bar to fit on our back door and found this site. It's just what we need. I also appreciated the video and extra information about the product. Thank you!
It was a little difficult to find what I was looking for
My order was sent out very quickly.
It got caught up in the mail process and didn't arrive as scheduled. Got it 2 days later.
Great assistance to make sure I ordered the correct parts that would be compatible.
I was surprised to see they had it in stock. Some of the fastest service and shipping I have experienced. I have bought from them before and will definitely use them again.
It's be nice to do military discounts
I think I ordered the wrong one, it's working though. I didn't know I had to read the specs, it will fit a ceiling thickness of 3-6 inches, mine is 2 inches so I have a 1 inch gap! My fault.
The site was easy to navigate and had everything in stock that I needed. When the items arrived they were packaged nicely and were correct. The products were great! We've ordered from here a few times before and each time was great.
Easy as pie! Package was on time and all items accounted for.
Excellent experience, Very happy with the purchase. Would buy again from etrailer.com
Easy to order. Accurate Fit. Never had any customer service issues with e-trailer.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members