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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144
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54,202 reviews

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Idaho
1 review
0 helpful votes
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Great new trailer wheels
May 22, 2024

Ordered new trailer wheels as the spokes cracked on two of the original wheels. I found less expensive wheels but I chose wheels from etrailer that I liked the style of and the weight rating. Also the wheels came with valve stems installed as well as center caps.

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Order
May 22, 2024

Placed an order and received the item quickly and not damaged.

Date of experience: May 11, 2024
Wyoming
1 review
0 helpful votes
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Good product, fast delivery
May 22, 2024

Not many tv's will operate on 12 volts, this one does.

Date of experience: May 11, 2024
Colorado
1 review
0 helpful votes
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Quick delivery
May 21, 2024

Delivery was quick, everything was exactly as advertised. I would recommend trailer for you hitch and trailer accessory needs

Date of experience: May 11, 2024
Alabama
1 review
0 helpful votes
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Excellent service
May 21, 2024

Fast shipping and good communication I would recommend to anyone

Date of experience: May 11, 2024
Minnesota
2 reviews
0 helpful votes
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Super
May 21, 2024

Prompt service and a BEAUTIFUL product. Ordered a USAF receiver cover. Probate nicest one I've ever seen

Date of experience: May 11, 2024
Maryland
1 review
0 helpful votes
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Kodiak 3,500lb Axle Brake Pads
May 21, 2024

Excellent service. Very fast response and shipping. Product arrived as described and on time.

Date of experience: May 11, 2024
Illinois
1 review
0 helpful votes
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Good everything worked well and I'm happy work the out come. The bumper brackets are the only thing that needed work. They would not fit on to the bumper because of the way my camper body sets over the bumper. But with a little bending and hammering they worked fine.

Date of experience: May 11, 2024
North Carolina
1 review
0 helpful votes
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Great product
May 21, 2024

The trailer hitch riser is built like a tank. Fast shipping.

Date of experience: May 11, 2024
Oregon
2 reviews
0 helpful votes
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Ordered replacement pad for trailer jack: Repl Foot Pad For Stromberg Carlson Electric A-frame Jack, this is what came and i asked if it would fit my jack and was told yes. Not the case i i will be working to resolve this.
Customer service is great and helpful i Will be Working with Samantha to help fix my Error.
Be sure to check your measurements as you are the one placing the order so don't get made if it dont fit because you didn't read the description before you clicked purchase confirm.

Date of experience: May 11, 2024
Mississippi
1 review
0 helpful votes
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Well made.
May 21, 2024

My Go To site for all my trailer hitch needs and that of my family.

Date of experience: May 11, 2024
North Carolina
1 review
0 helpful votes
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Great customer service
May 21, 2024

Very easy site. I recommend this site every utility trailer owner. Tires are good quality. Better than Lowes tires

Date of experience: May 11, 2024
Illinois
2 reviews
0 helpful votes
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Great service
May 21, 2024

The products always work and fit great like they should.

Date of experience: May 11, 2024
Pennsylvania
1 review
0 helpful votes
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Excelent
May 21, 2024

Meets my expectations, a material of safety, durability and resistance

Date of experience: May 11, 2024
Arizona
1 review
0 helpful votes
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So far so good
May 21, 2024

So far so good. Tires are only 5 months old, which seems to be pretty typical. Items are what I expected.

Date of experience: May 11, 2024
Nevada
2 reviews
0 helpful votes
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Easy
May 21, 2024

Easy to pick what I needed, and quick delivery. Thank you.

Date of experience: May 11, 2024
Oklahoma
1 review
0 helpful votes
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Reviewed and called and asked questions all answered all my question. As always totally on their game.

Date of experience: May 11, 2024
California
1 review
0 helpful votes
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Super easy and great follow-up
May 21, 2024

I appreciate the communication and notifications throughout the process. I don't purchase a lot of trailer related items but will 100% always come back here when I need something. Easier than Amazon or Walmart to navigate and find the parts I need.

Date of experience: May 11, 2024
Illinois
1 review
0 helpful votes
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Poor Packaging
May 21, 2024
Updated review

Trailer hitch was shipped with very poor packaging - basically zero (just the shipping box) - and therefore was a bit banged up with some paint scraped off. However, seems pretty well-made. We'll see how it connects up to the car framing - I heard there were issues with fit-up.

Date of experience: May 11, 2024

So far, so good!
May 11, 2024
Previous review

So far, so good!

Date of experience: May 1, 2024
Massachusetts
1 review
0 helpful votes
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Roof rack
May 21, 2024

Simple installation, quick and with all the parts.

Date of experience: May 11, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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