On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Shipping was fast, but box was damaged/opened from not being packed well for such a heavy and awkward piece.
All parts seem to be included. I will not have a chance to fully inspect and install for a few days due to illness. I will reach out to E-trailer if I come across any issues. Thanks again for the fast shipping.
I ordered a replacement valve for my Yakima Road shower. Skeptical that it may not be the right part, but it arrived promptly and fit perfectly.
Ordered and SHIPPED on Sunday, received on Wednesday and installed Thursday, They worked Great on Monday.
This order took 14 days to be delivered, with very poor tracking information while I was waiting. Previous orders have always been very quick. The reason I placed this order was based on previous transactions.
This has been the second time I've ordered from etrailer. What's been remarkable is how they can deliver items that are back ordered at the major manufacturers and I've been able to get the parts I need immediately. In a day and age where manufacturers still blame supply chain disruptions and offer poor customer service, it's nice to know that companies like etrailer exist.
Need better and more dependable shipping options. Customers need parts ASAP.
Great exactly what I needed and at a better price prompt delivery, informational friendly.
Tow hitch working great! Easy installation instructions happy with results!
Found the exact part I needed. Shipping was slow and no reason was given on what the hold up was
I was looking for a trailer hitch receiver. Found one at a great sale price. Shipping looks to be fast. Easy shopping experience.
Etrailer was awesome, UPS was a nightmare. They have no respect for there customers as they changed my delivery time 4 times in two days. They said my order was on two different trucks that it wasn't on?
Very easy site to use. I found the products I was looking for very easily.
Excellent description. The shipping was extremely fast and the item was price competitively.
Quick ship, as advertised, recommend to others, Well packed, no damage in shipping
Receiver fit perfect on my truck, I did not have to take the spare down. It was a great fit very pleased with it!
Free delivery and followed up to make sure the item was received.
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members