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etrailer

2.9

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,478
value
178
shipping
172
returns
97
quality
144

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54,202 reviews

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Florida
1 review
0 helpful votes
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Excellent
February 6, 2025

Met my expectations. I was already familiar with the product and the provider.

Date of experience: January 26, 2025
Michigan
1 review
0 helpful votes
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Excellent service, excellent product.
February 5, 2025

I ordered the mirrors knowing that they may not fit as designed (Honda just has to be different you know) but with a simple modification, the units screwed right in place and are a vast improvement over the ones I had.

Date of experience: February 4, 2025
Minnesota
2 reviews
0 helpful votes
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Great trailer hitch
February 5, 2025

The shopping was easy and the shipping was fast. Only took me less than an hour to remove my old hitch and install the new one, still have to mount the new trailer hook-up on the bumper. So easy I did it myself.

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Simple and thorough
February 5, 2025

First time eTrailer customer. Very happy with the experience, and the shipping time frame.

Date of experience: January 26, 2025
New Jersey
1 review
0 helpful votes
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Mostly good
February 5, 2025

Set of Westin Nerf Bars.The hardware was just loosely thrown in the packaging. There are a lot of bolts/washers etc with running boards and it was a bit of a mess with everything just thrown in there. Hopefully won't be missing anything. No other problems.

Date of experience: January 26, 2025
North Dakota
1 review
0 helpful votes
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Easy install
February 5, 2025

I have it installed and it looks and works great. I would recommend it to anyone who needs towing equipment.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Great Customer Service
February 5, 2025

The customer service is great. Thanks to Christine for all of the help.

Date of experience: February 3, 2025
Oregon
1 review
0 helpful votes
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Website was easy to navigate in finding the correct tow hitch for my car. Great price and short delivery time.

Date of experience: January 26, 2025
Georgia
1 review
0 helpful votes
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Good reviews of product and company customer service thank you.

Date of experience: January 26, 2025
Arkansas
2 reviews
0 helpful votes
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Yep, it's a wheel
February 5, 2025

As advertised, price is right, and shipped quick. Will order again.

Date of experience: February 2, 2025
New York
1 review
0 helpful votes
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The way customer service should be!
February 5, 2025

Everything went great. I had a few questions on which way I should go ( air or Timbren) and they were very helpful. I would absolutely recommend.

Date of experience: February 3, 2025
Massachusetts
1 review
0 helpful votes
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Shipping was fast prices are great.
February 5, 2025

Online store has everything you need for replacement trailer parts, shipping was free over a hundred dollars.

Date of experience: January 25, 2025
Washington
1 review
0 helpful votes
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Great information
February 5, 2025

Lots of reviews and great information from employees on all products

Date of experience: February 2, 2025
Georgia
1 review
0 helpful votes
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Easy to use and great prices. Love free shipping. Easy to use and great prices. Love free shipping.

Date of experience: February 3, 2025
New York
1 review
0 helpful votes
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I had my mechanic install the hitch and wire harness. He had no problems with the process. Hitch seems to fit well and looks clean.

Date of experience: January 22, 2025
Alaska
1 review
0 helpful votes
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Thule parts
February 5, 2025

Fast and fair. Impressed with shipping options and price. E-trailer appears to work at keeping shipping charges down compared to many other vendors who will use UPS for shipping which is very expensive here in AK.

Date of experience: February 2, 2025
Minnesota
1 review
0 helpful votes
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Easy and Reliable
February 4, 2025

Got my wind deflector in a quick and efficient manner. 10/10

Date of experience: January 25, 2025
Florida
1 review
0 helpful votes
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Piece of cake
February 4, 2025

Easy as always when you purchase any accessories from etrailer they always go above and beyond to make sure you have all the information and instructions for your products which makes installation a breeze. Worked perfect

Date of experience: February 2, 2025
Minnesota
1 review
0 helpful votes
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Product was as advertised and fit my vehicle. Instructions were accurate and clear.

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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A Pleasant Purchasing Experience
February 4, 2025

After some online research, of prices and reviews, I chose to buy my trailer hitch receiver from etrailer. The hitch arrived via UPS a day earlier than expected. The box was damaged, but the hitch unmarked and all the included hardware intact. I viewed the comprehensive etrailer install video for my Subaru Forester a couple of times and made notes while doing so. I raise my Forester on blocks and crawl under for oil changes, etc, so my DIY hitch install took a little over two hours. I'm pleased with the fit and finish of my e83ZR - Matte Black Finish - Class III - 2" etrailer Trailer Hitch Receiver.

Date of experience: January 20, 2025

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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