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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Replacement keys worked great! I had been locked out of my Thule box for a month after losing my lone key in a foot of snow. Contemplated drilling out the lock core but a friend recommended e-trailer's replacement keys. Worked like a charm!
Shopping experience was excellent and easy. Everything arrived on time and in good condition. In the next couple weeks I look forward to testing and installing it.
The installation videos are super helpful on etrailer! I like the excess details about the things I'm buying to make sure they'll fit my vehicle. And etrailer has been great every time I order from them from good shipping to notifications that my package arrived.
Product was as described. The easiest way to secure and easily remove awnings from your vehicle or camper racks. I will definitely be ordering another set.
Some one beat the seal off and they sold it to me. Never use them again
I have purchased products for them and have had no issues. The parts fit perfect, I did contact customer support with a few questions and they are very knowledgeable. They answered my call right away and were great to work with.
I also was pleased with the photos, videos, and instructions they provide, in addition to the customer support if needed when installing their products.
The winch was exactly what I ordered. I used it as a replacement so there was a minor problem taking the cable off the old winch and putting it on the new one but nothing I couldn't handle.
Etrailer most often has what I need at a fair price and ships it quickly. Their customer service is exceptional. The best. Thanks.
It was easy to order and was shipped the same day which got them here a day earlier than quoted
The shipper UPS was 4 days slower than predicted. I thought the last mile would be USPS which is typically awful, but it was UPS that was so slow.
Can't be easier to be able to put in the year and model of your car and have everything you need to install the hitch and wiring to choose from. Figured 15minutes shopping saved me a couple grand over dealer installation cost.
Nice product descriptions including installation instructions and videos explaining products -- a big help for proper item selections. Much appreciated, thank you!
Easy install and sturdy Hitch, I bought it so I could put a bike rack on the back! Best purchase so far.
Very Nice and easy...everyone was very helpful and fast. I will be shopping here again...
Delivered fast. Was easy to put together. Works great! Would recommend ordering from e trailer
Upon ordering, I thought for sure I included our site number in the address. I did not notice that it was not on the order confirmation. Ups did not have it and finally said the address used was invalid for this reason. Had to go through their system to modify the address to add the site number delaying the shipping.
Easy to find what I needed. Quick delivery too
Online instructions for the parts installation are right on!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members