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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick and easy, my only gripe is the instructions say to put the hitch in place before running the wire bolt puller through the frame. I found it easier to put the bolts in place first.
Great experience ordering and receiving my order. Love the product, have used it twice already.
Etrailer always has the parts I need for my trailer and the installation videos always makes the job more easier
Perfect replacement! It was exactly the same one that was in my 2010 camper!
Simple site navigation and quick delivery, received the fifth wheel hitch in less than a week Amazon was a week and a half. Appreciate the quick service
Installing it in Rialta rv now. Looks like a snap. Have not tried it yet
Easy site to navigate, good value, the install was very easy, it just bolted to the 2-1/4 hitch already on truck, so we have the ability to use that as well. I would highly recommend this company, they stay in contact with you all the way through your purchase to arrival, and that means a good deal to me.
It was not my first time ordering but this time hardware was missing
Easy shopping and great experience.! Always get my parts here.
The hitch was delivered very quickly and my dealership could install it very easily. Now is the time to use wihkth our bikes.
Very good so far, agents were very helpful. Shipping was fast, I was even notified that it would be delayed one day due to the holiday. Not many places do that.
Great web site with lots of attention to details describing products.
Very Helpful. Bought accessories for a foldable solar panel for my boat. Everything item I ordered arrived on time. No complaints.
Easy to navigate on Mobile device. Quick delivery of their products.
Sales Reps are extremely knowlegable about the products they sell. Extremely professional and courteous.
Quick and easy, will be ordering from etrailer again for future items needed
Fast shipping and all good as usual. I have never had a problem and got help when needed. Thanks
Thanks for carrying quality products. I appreciate your offerings.
Always good service. Great selection. Fast delivery. Good pricing
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members