etrailerReviews 18,888

Had what I needed and quick shipping! Easy to find the items that I needed.

Tried to order a hitch FOUR TIMES with my credit card. Each was declined TWELVE HOURS LATER because the "security department" refused to ship to an address different from the the credit card billing address. After speaking with a couple of very good phone representatives, I ordered through PayPal and the "security department" FINALLY approved the sale.
There are far better ways to have secure transactions, get with it eTrailer. You might even try speaking with a customer if there's any question of the validity of the charge.
Because of all these delays, I had to spend $100 a night for three extra nights at an RV park with a broken hitch. Yes, that added $300 to the cost of the hitch and screwed up the appointment I had with an installer, so had to find another installer. What a mess, thanks eTrailer.

First delivery had a big hole in the side of the box where the hitch punched out and was lost
ETrailer contact link did not work on my computer, but next day I called the number. A very nice lady answered and sent me another hitch bar which was packed in the same size box but lots of paper padding. Hitch was ok and took only 3 days to deliver whereas UPS delayed the shipment for a lot of days I suspect this had something to do with the busted box as UPS delivered a empty box to my front door.

I thought I would need to call to ask some questions but all of them were answered by reading reviews and videos. Thanks!

I had to return the item I ordered because it was damaged. The return and replacement was expedited to me which was very unexpected and appreciated. I've had dealings with eTrailer for years and their customer service couldn't be better.

Large selection of trailer parts, good price and fantastic customer service.

Excellent overall experience from start to finish. Easy to order, great communication after my order, detailed packing, shipping and location updates during shipment, and prompt notification within minutes of its arrival letting me know the hitch had been delivered.
Overall, in a world of on line ordering, I can't think of one improvement I'd recommend. A+ experience and the hitch fit perfectly. (I installed it myself with no issues)

It was pretty smooth transaction and the part fit the car just right.

Quick service and spot on every single time. Awesome as usual.

Fast selection on the website and fast delivery. Part was a lot more money than it should have been but it was quick and easy and fast.

I had a problem entering a complete shipping address, I called and got immediate help.

Tang washers were not shipped with bearing "sets" as advertised

Easy to select the right hitch mount for my car! Great notifications of order status. Arrived in good shape. Mounting was easy with good instructions.

Will definitely recommend etrailer to all my friends.

Keep up the good work!

Wojo

Product arrived on time and exactly as described. Thank you

Kit was easy to install and had easy to follow instructions. Great product, stabilizer helped RV from wandering and much easier driving on uneven pavement.

Everything went well easy site to use good customer service