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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

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54,202 reviews

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Illinois
1 review
0 helpful votes
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Complete Satisfaction
June 21, 2024

Free and fast shipping, my wheels and tires came more quickly than the other needed parts I was forced to order from other distributers, getting my trailer back on the road quickly and before my upcoming trip.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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I needed a 14" spare tire with a black rim, I typed in the exact tire size needed, scrolled through several choices until I came to the one with the black rim and I ordered it. It ended up being a 15" which was not the size I entered as my search size. I didn't realize the scrolling option would take you out of the sizes that are requested in original search. Of course I had to pay for the return since it was my error. They did not have my size tire with the black rim so I had to go elsewhere.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Easy experience
June 21, 2024

I've got little to no automotive understanding and was very weary about making a purchase for auto parts online. After purchasing the kit here, I called my local auto shop and they said that etrailers is their preferred vendor to get these for all their installations. It was shipped very cleanly and simple packaging (everything contained in shrink wrap) and I couldn't be happier with the process.

Date of experience: June 11, 2024
Washington
1 review
0 helpful votes
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Came up solid for me
June 21, 2024
Updated review

We bought a 5th wheel and I had 1 week to buy and install a 5th wheel hitch and etrailer shipped quick and I received my order in 3 days.

Date of experience: June 11, 2024

I've order 3 different parts from here in within a...
June 20, 2024
Previous review

I've order 3 different parts from here in within a week, I love this place

Date of experience: June 9, 2024
Illinois
1 review
0 helpful votes
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Leaf springs
June 21, 2024

On time delivery and correct product for my boat trailer…………..

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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The Jeep trailer hitch
June 21, 2024

Was easy to order, was delivered a day later than expected. It was an easy install.

Date of experience: June 11, 2024
Illinois
2 reviews
0 helpful votes
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Purchasing products from Etrailer is always a breeze. The products are well documented on their web site (which is very easy to navigate), they ship promptly, are well packaged and are always exactly as advertised. Etrailer is my go to source for all things trailer / towing related.

Date of experience: June 11, 2024
Missouri
1 review
0 helpful votes
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Roof vents for camper
June 21, 2024

Very pleased, delivery was ahead of schedule, vents worked like supposed to.

Date of experience: June 11, 2024
Ohio
1 review
0 helpful votes
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Great products and videos!
June 21, 2024

So far so good, will have to see how well everything works later this week!

It's later on and the hitch went one, well, without a hitch! No issues with installing the physical hitch nor the wire harness. I can't wait to test it out sometime soon.

Date of experience: June 11, 2024
Michigan
1 review
0 helpful votes
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Exactly what I ordered.
June 21, 2024

The delivery was fast and it was exactly what I ordered. Thank you.

Date of experience: June 11, 2024
Indiana
1 review
0 helpful votes
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Got all my parts quick and easy
June 21, 2024

The installation was a little rough but that can be expected when installing things on your own but I had no complaints and no complications in getting my parts fast and easy.

Date of experience: June 11, 2024
Colorado
1 review
0 helpful votes
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Fast, reliable service
June 21, 2024

Fast, reliable service. We use E-Trailer often in our RV repair business

Date of experience: June 11, 2024
Illinois
1 review
0 helpful votes
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Very professional
June 21, 2024

Easy to order fast delivery good product very good description overall awesome experience thank you

Date of experience: June 11, 2024
Missouri
2 reviews
0 helpful votes
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Etrailer made it so easy to verify which 5th wheel hitch would work best for my new GMC 2500 HD truck. Great technical information and reviews that really made it a breeze! The hitch shipped immediately and appeared to arrive several days early, which would have been a nice change. Unfortunately this wasn't the case as the hitch was shipped in two pieces, one via a common carrier (UPS), the other heavier piece shipped direct via TForce. In the end the product arrived in the time advertised on their web site, but for 5 business days customer service couldn't tell me anything other than "we know it shipped". We're leaving on a camping vacation this week, so delivery timing was crucial. All in all the hitch arrived in time, installation was a breeze, and we're all set to leave in the morning!

Date of experience: June 11, 2024

Etrailer made it so easy to verify which 5th wheel...
June 12, 2024
Previous review

Etrailer made it so easy to verify which 5th wheel hitch would work best for my new GMC HD truck and camper. Great technical information and reviews that really made it a breeze!

Date of experience: June 2, 2024
New York
2 reviews
0 helpful votes
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Nice light
June 21, 2024

It does not come with the screws to attach it and should have noted that in the description.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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This is the 2nd time I have purchased an aftermarket hitch from etrailer and should I need to in the future I will do so again.

Date of experience: June 11, 2024
Wisconsin
1 review
0 helpful votes
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Trailer hubs
June 21, 2024

E-trailer site gives good descriptions and great technical specifications making it easy to select the right trailer hub assembly. I went to two auto parts stores both times I wanted to purchase hubs and both times, they could not give me the proper hub. I purchased them from e-trailer. The last hub went on very well. I am hoping the quality of the product is as good as the site.

Date of experience: June 11, 2024
Michigan
1 review
0 helpful votes
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Great to do business with. Looking for hard to find items, no problem, e-trailer will have them. Thanks

Date of experience: June 11, 2024
Texas
1 review
0 helpful votes
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Top Quality Service
June 21, 2024

I ordered tires for my Forest River Wildwood RV and found they were out of stock. I called the sales team and was able to substitute the brand with a different brand that was better quality and saved $13 per tire!

Date of experience: June 10, 2024
Utah
1 review
0 helpful votes
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Seems to be an awesome trailer
June 21, 2024

Great resources on this website. I feel like all my questions were answered just by reading reviews, information, and watching videos.

Date of experience: June 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
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