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etrailer

3.4

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Georgia
1 review
0 helpful votes
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Trailer Rims
June 21, 2024

The rims I ordered were the ones I received. They fit perfectly. I have ordered other items in the past and the service was good. I will continue to order the things I need. Price was right.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Found what I needed quickly
June 21, 2024

Easy to use, find what I need and get it to me quickly. Thanks!

Date of experience: June 10, 2024
Texas
3 reviews
0 helpful votes
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Nice set up for sure
June 21, 2024

It was delivered exactly as promised.Waiting on a minor technical question response.

Date of experience: June 10, 2024
South Carolina
1 review
0 helpful votes
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Check for clearance first.
June 21, 2024

Won't work with my Tesla MY hitch due to the recessed design of the receiver location in the lower bumper shroud. Not enough room for the U-bolt and retaining nuts. I didn't even think about that until I tried installing it. Other non-truck, sport SUVs may have a similar issue. Check the spacing first before ordering.

Date of experience: June 10, 2024
Texas
1 review
0 helpful votes
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Great help
June 21, 2024

Alex was extremely helpful when we ordered the wrong part (not for boat trailer). She stopped our wrong order and helped us find the correct part!

Date of experience: June 10, 2024
Canada
1 review
0 helpful votes
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Civic si
June 21, 2024

Quickish easy. It's nice to have a youtube video
Explaining the process of installation too. Thank you.

Date of experience: June 10, 2024
California
1 review
0 helpful votes
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Great Service
June 21, 2024

I have purchased several items from e-trailer and every items has been delivered on time or ahead of schedule and the product has been exactly as advertised.

Date of experience: June 10, 2024
Pennsylvania
1 review
0 helpful votes
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Fast shipping
June 21, 2024

Perfect! Fast shipping and the piece fit right! Thanks

Date of experience: June 10, 2024
New York
1 review
0 helpful votes
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Items received in a timely manner
June 21, 2024

This is not my first order from etrailer. I always receive my items in a timely manner and always as described. I always know I can count on the merchandise I receive from etrailer.

Date of experience: June 10, 2024
Indiana
1 review
0 helpful votes
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Recommending to a friend.
June 21, 2024

Great instructions on the website. Well designed. Recommending to a friend.

Date of experience: June 10, 2024
Washington
1 review
0 helpful votes
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Tow mirrors, Awning head cover
June 21, 2024

Everything was straightforward and simple. The mirrors look good and instalation was simple as described. The awning cover is exact fit.

Date of experience: June 10, 2024
Colorado
1 review
1 helpful vote
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I was reordering a trailer cover & etrailer made it so easy to find my old order to issue it again. It was also easy to review the information about the same product to make sure no changes had occur that would impact the utility. The trailer cover I bought before had lasted four Winters in Colorado, and so I was happy to be able to order the same product again.

Date of experience: June 10, 2024
Illinois
1 review
0 helpful votes
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Like for like replacement
June 21, 2024

OEM replacement brand part of the propane regulator for our Leisure Travel Van Unity. Along with prompt shipping and delivery.

Date of experience: June 10, 2024
Colorado
1 review
0 helpful votes
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Awesome product
June 21, 2024

Very good product arrived one day late, but the product was good condition. Worked really good. Happy with it.

Date of experience: June 10, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
June 20, 2024

Simple to order and fast response. Cannot beat the online installation videos.

Date of experience: June 10, 2024
Maryland
1 review
0 helpful votes
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Hitch installation
June 20, 2024

I love that they have installation videos to help you with doing the mounting correctly. It came with all hardware and fit perfectly.

Date of experience: June 10, 2024
New Hampshire
1 review
0 helpful votes
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Great
June 20, 2024

Best bagger out there. Got the exmark bagger and much more difficult to put together. And does not pack the grass in as good as this one. Some much easier to use. Love it

Date of experience: June 10, 2024
Minnesota
1 review
0 helpful votes
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Awesome service.
June 20, 2024

Awesome site and great reviews. I didn't receive the parts to install the hitch but they where really quick and resolving the issue.

Date of experience: June 10, 2024
Colorado
1 review
0 helpful votes
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Perfect just what I wanted!
June 20, 2024

The locks that I ordered was exactly what I wanted. Now I feel better knowing that my spare tire will not be stolen thank you trailer 😎

Date of experience: June 10, 2024
Wisconsin
1 review
0 helpful votes
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Upgraded bike rack
June 20, 2024

With 4 adult sized bikes, we needed a better bike rack. It took a little while to assemble and there's a learning curve to loading unloading but I like it better than our old hanging style!

Date of experience: June 10, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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